Terrible service. After waiting for 20 minutes, we had to go to ask host for our server. It took much longer than usual for our food to arrive. No one checked in while we were eating our meal. Again, we had to get up reach out to the server ourselves to ask for dessert menu. After waiting for 30 minutes for our coffee, we gave up and asked host to give us the bill. We routinely dine at Bone Fish Grill but it was the first time at this location. Manager gave us a standard response that he will look in to our concerns but no apologies for their terrible. I think this location needs better leadership.
R S
Great service!!!! Good food and good drink. Mandy did great as both server and bartender. Best experience we've had at Bonefish in a long time.
Atmosphere: 5
Food: 5
Service: 5
Penny Staples
Absolutely amazing visit!!!! Our server who was also the bartender Kage was beyond 5 star. He made our visit great was on point recommendation of food dishes. First time visiting in Richmond but won’t be out last. Food amazing cooked perfect. But the server and manage made it complete
Atmosphere: 5
Food: 5
Service: 5
Linda Hall
We have always went to Bonefish for there Bang Bang Shrimp it was always delicious! But this time it was terrible just fried shrimp with no Bang! No spicy or flavor! I also got the corn & crab chowder like always! Stuff was added to it not the same flavor! The manager gave us the money back on the Bang Bang shrimp! Threw it away not good! Won't be back for awhile! Hope things taste good next time! Thanks Linda Hall
Atmosphere: 4
Food: 3
Service: 4
Pedro
Andrea was great on celebrating our dining at Bonefish, thanx
Atmosphere: 5
Food: 5
Service: 5
Zoe Galle
Andrea was incredible! So warm and enchanting. The udon noodles were delicious! Andrea was attentive and anticipated all our needs!
Atmosphere: 5
Food: 5
Service: 5
soranyi r
Andrea
Atmosphere: 5
Food: 5
Service: 5
Joel Gluck
Our server Andrea was amazing! Possibly the best waitress on planet earth. And the food was great too.
Atmosphere: 5
Food: 5
Service: 5
Shirece Dabney
Melissa’s service was superb !!!
Sherri Brinson
Participated in the Bourbon Dinner. Excellent food and fun
This was a special bourbon pairing 4 course dinner. The staff was friendly and very organized. They kept the event flowing at a good, not rushed, pace. All of the food and drinks were absolutely fantastic. If they did this again next week I would sign up. It was a fun evening. Well done, Bonefish Grill!!
Andrew Menefee
Josh had excellent recommendations for appetizer, entree and wine pairing. Thank you for helping our girls night be wonderful
Atmosphere: 5
Food: 5
Service: 5
Jonathan Parker
I ordered curbside. I had to call because they never sent link for arrival notification which was well after the pickup time. Then, the sauce for the bang bang shrimp wasn’t in the bag, and that’s all I ordered! They weren’t really apologetic about the situation.
Food: 3
Service: 1
Micheal Riddick
One of the few restaurants I feel makes your dining experience enjoyable
Atmosphere: 5
Food: 5
Service: 5
Aleda Moon
Street corn and key lime cake are not our cup of tea. Everything else has been wonderful, perfectly cooked, and seasoned well. Service is always excellent. I do wish they read my request when booking and seated my almost 98 year old grandma near the door as requested. Grandma didn't want to make a fuss, but there was plenty of room to not make her walk to the other side of the restaraunt, especially considering there are no handicapped spots that dont require walking up and down hill.
Terrible service. After waiting for 20 minutes, we had to go to ask host for our server. It took much longer than usual for our food to arrive. No one checked in while we were eating our meal. Again, we had to get up reach out to the server ourselves to ask for dessert menu. After waiting for 30 minutes for our coffee, we gave up and asked host to give us the bill. We routinely dine at Bone Fish Grill but it was the first time at this location. Manager gave us a standard response that he will look in to our concerns but no apologies for their terrible. I think this location needs better leadership.
Great service!!!! Good food and good drink. Mandy did great as both server and bartender. Best experience we've had at Bonefish in a long time.
Atmosphere: 5
Food: 5
Service: 5
Absolutely amazing visit!!!!
Our server who was also the bartender Kage was beyond 5 star. He made our visit great was on point recommendation of food dishes. First time visiting in Richmond but won’t be out last. Food amazing cooked perfect. But the server and manage made it complete
Atmosphere: 5
Food: 5
Service: 5
We have always went to Bonefish for there Bang Bang Shrimp it was always delicious! But this time it was terrible just fried shrimp with no Bang! No spicy or flavor! I also got the corn & crab chowder like always! Stuff was added to it not the same flavor! The manager gave us the money back on the Bang Bang shrimp! Threw it away not good! Won't be back for awhile! Hope things taste good next time! Thanks Linda Hall
Atmosphere: 4
Food: 3
Service: 4
Andrea was great on celebrating our dining at Bonefish, thanx
Atmosphere: 5
Food: 5
Service: 5
Andrea was incredible! So warm and enchanting. The udon noodles were delicious! Andrea was attentive and anticipated all our needs!
Atmosphere: 5
Food: 5
Service: 5
Andrea
Atmosphere: 5
Food: 5
Service: 5
Our server Andrea was amazing! Possibly the best waitress on planet earth. And the food was great too.
Atmosphere: 5
Food: 5
Service: 5
Melissa’s service was superb !!!
Participated in the Bourbon Dinner. Excellent food and fun
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This was a special bourbon pairing 4 course dinner. The staff was friendly and very organized. They kept the event flowing at a good, not rushed, pace. All of the food and drinks were absolutely fantastic. If they did this again next week I would sign up. It was a fun evening. Well done, Bonefish Grill!!
Josh had excellent recommendations for appetizer, entree and wine pairing. Thank you for helping our girls night be wonderful
Atmosphere: 5
Food: 5
Service: 5
I ordered curbside. I had to call because they never sent link for arrival notification which was well after the pickup time. Then, the sauce for the bang bang shrimp wasn’t in the bag, and that’s all I ordered! They weren’t really apologetic about the situation.
Food: 3
Service: 1
One of the few restaurants I feel makes your dining experience enjoyable
Atmosphere: 5
Food: 5
Service: 5
Street corn and key lime cake are not our cup of tea. Everything else has been wonderful, perfectly cooked, and seasoned well. Service is always excellent. I do wish they read my request when booking and seated my almost 98 year old grandma near the door as requested. Grandma didn't want to make a fuss, but there was plenty of room to not make her walk to the other side of the restaraunt, especially considering there are no handicapped spots that dont require walking up and down hill.
Atmosphere: 5
Food: 4
Service: 5
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