Just ordered from Burger King on Pouncy Tract. I think her name is Miss Ann, horrible attitude worst interaction I've ever had at a Burger King. It seems everybody there is this rude and has a chip on their shoulder. Meanwhile the other person that's supposed to be helping them is in their truck smoking when he should be helping out his coworkers.
Atmosphere: 1
Food: 4
Service: 1
Justin Hang
The drive-thru experience has sharply declined due to one employee’s poor attitude and lack of effort. On two occasions, I was using Apple Pay and fully extended my arm out the window, yet she refused to meet me halfway with the card reader. When I asked her to extend it slightly, she dismissively suggested I stretch further, despite it being clear I couldn’t. This level of service is unacceptable, and she is clearly not suited for a customer-facing position. She needs to be reassigned to a role elsewhere, as her demeanor and effort are not fit for the drive-thru. This issue needs to be addressed immediately.
Service: 1
Deanna Rachel Bobiwsky-Hilp
I wish I could remember everyones name, so here is a list of the amazing people I have met over the years at various locations who I sometimes get surprised and see here again. Chive, Duane, Michael Aiden, Leroy, Shirley, Doris, Soul Sister, Cindy, Robert, Terry, Amal, Shaun, and Shanya. There are soooo many more, I will edit and add names as I remember them.
Vegetarian options: Impossible whopper is amazing hands down!
Dietary restrictions: If you cannot eat beef, the impossible whopper is amazing, I skip the cheese on it, however, the cheese taste good on other items.
Parking: Plenty of parking unless it is a major movie night then regal cinema overflows to surrounding lots.
Kid-friendliness: They are amazing for our special needs family member.
Wheelchair accessibility: Plenty of spacing for wheelchairs and other mobility aids.
Milkshake where? More like milk. I've never had a milkshake NOT have ice cream in it before. It's like it was made with straight chocolate syrup and milkshake base. Or completely melted ice cream. And don't get me started on the mess it made when it was handed to me sans napkin until I asked for one as it dripped into my car, or the lack of straw, or the wait time without being acknowledged both at the speaker and window. Yikes, y'all.
Atmosphere: 3
Food: 2
Service: 2
Sandra Suitt
I do enjoy their hamburgers but I get my condiments on the side because no matter how much I emphasize small amount they put too much on the role.
Atmosphere: 4
Food: 5
Service: 5
Desiree Preston
Charged me for sauce which is odd. I can understand if we got extra sauce. But we got a big order didn’t ask for any sauce initially.
Atmosphere: 2
Food: 3
Service: 2
Jasonhyeon Lee
Soooooooop freaking bad
Atmosphere: 1
Food: 1
Service: 1
Stephanie Metheny
After placing my order that included a free any size fry coupon, I realized I didn't see where it said to select the size and I had ordered a small by accident. When I arrived I let the girl behind the counter know and showed her my app and she said no problem and switched it to a large. Another woman came over, very rude, not even acknowledging I was standing there, after the girl explained what happened and why it was a large she dumped it right out and said no give her a small. She was not even communicating with me at all. I said excuse me, and showed her the app and explained what happened. She proceeded to try and start an argument with me over what was an approved offer and an accident when placing the order and tell me I picked a small fry though so too bad I was getting a small. I said it was just a mistake is it really that big a deal for a large when I did select the correct coupon? She still made me feel like a horrible human being and was miserable over a very simple fix which she gave me in the end but found it necessary to argue and was very annoyed by my request. Absolutely no customer skills or a sense of doing the right thing. The first girl did the right thing. And for her to undermine her employee like that in front of a customer is also terrible. I won't be returning to this location. There's plenty of other options.
Atmosphere: 1
Food: 4
Service: 1
Bladed Glory
Don't substitute drinks without permission. It's a no brainer needs a new a new crew
Atmosphere: 1
Food: 1
Service: 1
Mike Copertino
Terrible service, period. If they get your order wrong it takes 10 minutes to fix it and you will get attitude and NO apologies.
Recently visited BK to pick up for family & was disappointed at the food that was served. It looked as if it was old or sitting for a long time. Nothing looked fresh or hot. Slower than usual and I think some customers were complaining that it had closed early. The only thing was that the staff was cordial. Unfortunately, it gets a poor grade. I don't intend to go there again.
Atmosphere: 2
Food: 1
Service: 4
Tranae Davison
The employees were so sweet and helpful!
Atmosphere: 5
Food: 5
Service: 5
Robin glasco
Ok
Parking: Good
Kid-friendliness: Good
Wheelchair accessibility: Okay
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries, Chicken Nuggets
Chive Wilson
The service was excellent and the manager chive was very polite and very understanding…. I’m definitely coming back
Just ordered from Burger King on Pouncy Tract. I think her name is Miss Ann, horrible attitude worst interaction I've ever had at a Burger King. It seems everybody there is this rude and has a chip on their shoulder. Meanwhile the other person that's supposed to be helping them is in their truck smoking when he should be helping out his coworkers.
Atmosphere: 1
Food: 4
Service: 1
The drive-thru experience has sharply declined due to one employee’s poor attitude and lack of effort. On two occasions, I was using Apple Pay and fully extended my arm out the window, yet she refused to meet me halfway with the card reader. When I asked her to extend it slightly, she dismissively suggested I stretch further, despite it being clear I couldn’t. This level of service is unacceptable, and she is clearly not suited for a customer-facing position. She needs to be reassigned to a role elsewhere, as her demeanor and effort are not fit for the drive-thru. This issue needs to be addressed immediately.
Service: 1
I wish I could remember everyones name, so here is a list of the amazing people I have met over the years at various locations who I sometimes get surprised and see here again.
Chive, Duane, Michael Aiden, Leroy, Shirley, Doris, Soul Sister, Cindy, Robert, Terry, Amal, Shaun, and Shanya. There are soooo many more, I will edit and add names as I remember them.
Vegetarian options: Impossible whopper is amazing hands down!
Dietary restrictions: If you cannot eat beef, the impossible whopper is amazing, I skip the cheese on it, however, the cheese taste good on other items.
Parking: Plenty of parking unless it is a major movie night then regal cinema overflows to surrounding lots.
Kid-friendliness: They are amazing for our special needs family member.
Wheelchair accessibility: Plenty of spacing for wheelchairs and other mobility aids.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Fries, Sandwich, 5 Spider-Verse Whopper Mobile App Monday Special, Whopper with Cheese, 1 App Large Fries, Classic Wrap Spicy Wrap Honey Mustard Wrap, Flame Grilled Beef, Whopper Patty, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit
Milkshake where? More like milk. I've never had a milkshake NOT have ice cream in it before. It's like it was made with straight chocolate syrup and milkshake base. Or completely melted ice cream. And don't get me started on the mess it made when it was handed to me sans napkin until I asked for one as it dripped into my car, or the lack of straw, or the wait time without being acknowledged both at the speaker and window. Yikes, y'all.
Atmosphere: 3
Food: 2
Service: 2
I do enjoy their hamburgers but I get my condiments on the side because no matter how much I emphasize small amount they put too much on the role.
Atmosphere: 4
Food: 5
Service: 5
Charged me for sauce which is odd. I can understand if we got extra sauce. But we got a big order didn’t ask for any sauce initially.
Atmosphere: 2
Food: 3
Service: 2
Soooooooop freaking bad
Atmosphere: 1
Food: 1
Service: 1
After placing my order that included a free any size fry coupon, I realized I didn't see where it said to select the size and I had ordered a small by accident. When I arrived I let the girl behind the counter know and showed her my app and she said no problem and switched it to a large. Another woman came over, very rude, not even acknowledging I was standing there, after the girl explained what happened and why it was a large she dumped it right out and said no give her a small. She was not even communicating with me at all. I said excuse me, and showed her the app and explained what happened. She proceeded to try and start an argument with me over what was an approved offer and an accident when placing the order and tell me I picked a small fry though so too bad I was getting a small. I said it was just a mistake is it really that big a deal for a large when I did select the correct coupon? She still made me feel like a horrible human being and was miserable over a very simple fix which she gave me in the end but found it necessary to argue and was very annoyed by my request. Absolutely no customer skills or a sense of doing the right thing. The first girl did the right thing. And for her to undermine her employee like that in front of a customer is also terrible. I won't be returning to this location. There's plenty of other options.
Atmosphere: 1
Food: 4
Service: 1
Don't substitute drinks without permission. It's a no brainer needs a new a new crew
Atmosphere: 1
Food: 1
Service: 1
Terrible service, period. If they get your order wrong it takes 10 minutes to fix it and you will get attitude and NO apologies.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Great fries
Atmosphere: 5
Food: 5
Service: 5
Recently visited BK to pick up for family & was disappointed at the food that was served. It looked as if it was old or sitting for a long time. Nothing looked fresh or hot. Slower than usual and I think some customers were complaining that it had closed early. The only thing was that the staff was cordial. Unfortunately, it gets a poor grade. I don't intend to go there again.
Atmosphere: 2
Food: 1
Service: 4
The employees were so sweet and helpful!
Atmosphere: 5
Food: 5
Service: 5
Ok
Parking: Good
Kid-friendliness: Good
Wheelchair accessibility: Okay
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries, Chicken Nuggets
The service was excellent and the manager chive was very polite and very understanding…. I’m definitely coming back
Service: 5
Recommended dishes: Whopper with Cheese
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