Waited at register for roughly 4 minutes for help with a few other people behind me. Finally a manager walks and appears to be texting someone. After he places his phone in his pocket he then helps the person behind me in line without acknowledging me. We left and went across the street to Wendy's. This manager may need to get some training from the stores at Broad and Glenn Side or Parham and Patterson. Both locations definitely have better service.
David Nguyen
I was just in there for lunch. Lady wouldn't take my order. All she did was walk back and fourth cause she can't handle her job. Poor communication. I stood at the front counter for a good 15 minutes. Instead of showing any kind of customer service. She went around and started locking all the doors during opening business hours and with customer inside.
Atmosphere: 1
Service: 1
Dallas Burruss
It took 20 minutes to order food from the drive thru! No bueno!
Atmosphere: 1
Food: 2
Service: 1
c. m.
Drive through at 6 am - I always stop here for breakfast when I'm flying out early, and this location was really good. The attendant, Jamal , was polite, prompt and helpful - which isn't always easy. I remember working fast food and being the person that opened. It's not fun. I did wait a bit, but they open at 6 am and I was there at 6:05, so everything needed to be made. Plus side it was freshly made! 😁 So I felt a kudos was in order here.
Food: 5
Service: 5
K M Quinn
Horrible. $40 wasted. Asked for hot food rather than ice cold. They took the same old food and microwaved or just fried it again in old grease. There was NO ONE, at this location not one customer and they couldn't make fresh hot items?
Atmosphere: 1
Food: 1
Service: 1
Jamal Hardy
BEST BURGER KING in VA 🤏🏾🫶🏾
Atmosphere: 5
Food: 5
Service: 5
Benito Gonzalez
So slow, they get every order wrong.. Tan bien pend:?0”..
Peter DuBois
They must of hired a new manager for this Friday night. I’ve always made the same order for the last 6 months, once per week, and today the employees kept saying she won’t let you do this. Finally, I asked who “she” was, and they answered their new manager. I asked to speak to her, and she began yelling about how they don’t need my business and how she hated dealing with customers. It was very unprofessional.
Tatia Thomas
This was my first visit to this Burger King, the staff was very friendly and professional, the food was nice and hot.
Waste store ever i visited, the employees are not friendly and rude.
Savannah Harris
Absolutely amazing service and the person taking my order and they gave me my order was super nice
Siwhua Tang
Horrible customer service!!! They messed up my orders too many times and did not refund me.
Lorraine Jacob
The place was extremely dirty, the floors were covered in dirt. Didn't look like they have been mopped recently. The entrance rugs were disgusting. I have to say the young man, who took my order was nice. The sandwich was freshly made, but the fries looked and tasted like they were dropped twice in the fryer. They were very brown and tough. I was very disappointed in my visit.
Noel Dabdub
Just ordered from Burger King on Pouncy Tract. I think her name is Miss Ann, horrible attitude worst interaction I've ever had at a Burger King. It seems everybody there is this rude and has a chip on their shoulder. Meanwhile the other person that's supposed to be helping them is in their truck smoking when he should be helping out his coworkers.
For a Burger King this was really good.
Atmosphere: 3
Food: 4
Service: 4
Waited at register for roughly 4 minutes for help with a few other people behind me. Finally a manager walks and appears to be texting someone. After he places his phone in his pocket he then helps the person behind me in line without acknowledging me. We left and went across the street to Wendy's. This manager may need to get some training from the stores at Broad and Glenn Side or Parham and Patterson. Both locations definitely have better service.
I was just in there for lunch. Lady wouldn't take my order. All she did was walk back and fourth cause she can't handle her job. Poor communication. I stood at the front counter for a good 15 minutes. Instead of showing any kind of customer service. She went around and started locking all the doors during opening business hours and with customer inside.
Atmosphere: 1
Service: 1
It took 20 minutes to order food from the drive thru! No bueno!
Atmosphere: 1
Food: 2
Service: 1
Drive through at 6 am - I always stop here for breakfast when I'm flying out early, and this location was really good. The attendant, Jamal , was polite, prompt and helpful - which isn't always easy. I remember working fast food and being the person that opened. It's not fun. I did wait a bit, but they open at 6 am and I was there at 6:05, so everything needed to be made. Plus side it was freshly made! 😁 So I felt a kudos was in order here.
Food: 5
Service: 5
Horrible. $40 wasted. Asked for hot food rather than ice cold. They took the same old food and microwaved or just fried it again in old grease. There was NO ONE, at this location not one customer and they couldn't make fresh hot items?
Atmosphere: 1
Food: 1
Service: 1
BEST BURGER KING in VA 🤏🏾🫶🏾
Atmosphere: 5
Food: 5
Service: 5
So slow, they get every order wrong..
Tan bien pend:?0”..
They must of hired a new manager for this Friday night. I’ve always made the same order for the last 6 months, once per week, and today the employees kept saying she won’t let you do this. Finally, I asked who “she” was, and they answered their new manager. I asked to speak to her, and she began yelling about how they don’t need my business and how she hated dealing with customers. It was very unprofessional.
This was my first visit to this Burger King, the staff was very friendly and professional, the food was nice and hot.
Restaurantji Recommends
Waste store ever i visited, the employees are not friendly and rude.
Absolutely amazing service and the person taking my order and they gave me my order was super nice
Horrible customer service!!!
They messed up my orders too many times and did not refund me.
The place was extremely dirty, the floors were covered in dirt. Didn't look like they have been mopped recently. The entrance rugs were disgusting. I have to say the young man, who took my order was nice. The sandwich was freshly made, but the fries looked and tasted like they were dropped twice in the fryer. They were very brown and tough.
I was very disappointed in my visit.
Just ordered from Burger King on Pouncy Tract. I think her name is Miss Ann, horrible attitude worst interaction I've ever had at a Burger King. It seems everybody there is this rude and has a chip on their shoulder. Meanwhile the other person that's supposed to be helping them is in their truck smoking when he should be helping out his coworkers.
Atmosphere: 1
Food: 4
Service: 1
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