Mobile ordering has become broken at this location. You order ahead for convenience and then when you get there no one helps you. Today everyone worked hard to avoid eye contact and made no effort to help. First person I flagged down and directly asked for help walked by and didn’t address me. Finally, after flagging down a second person, I received my order. Probably won’t be back to this location as it’s getting worse and worse.
Atmosphere: 2
Food: 4
Service: 2
Dexter Nobles
A great example of service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad
Angela Roberts
Chick-fil-A is an absolute winner every single time. The chicken is juicy, perfectly seasoned, and somehow tastes like comfort food and a treat all at once. But let’s be honest, the real hero here is the Chick-fil-A sauce: sweet, smoky, slightly tangy and so good it should come with a warning label because you’ll want it on everything. Fast service, consistently great food, and a sauce that lives rent-free in my head, I’ll be back without hesitation.
Atmosphere: 5
Food: 5
Service: 5
Isaac A. Kunkel III
Nice fast stop. Dependable. Clean. Consistent. Friendly.
Atmosphere: 5
Food: 5
Service: 5
Dee Lee
Chic fil a always does a nice job greeting and making you feel like it is a pleasure to serve you
Atmosphere: 5
Food: 5
Service: 5
Matt Alt
It's the Lords chicken. Always perfect from service to quality.
Atmosphere: 5
Food: 5
Service: 5
Valecia Canery
The food at, Virginia Center #01232 10176 Brook Rd, Glen Allen, VA 23059, was piping hot, the salad was plentiful, delicious. The lemonade had no tang/flavor and the sweet tea was not sweet, the replacement was the same, so disappointed since we were further south!
Atmosphere: 5
Food: 4
Service: 5
Mitch Medley
They have figured out the most efficient way to operate a drive-through. If aliens do ever visit us it will be to learn this procedure.
Atmosphere: 5
Food: 5
Service: 5
Jessica Bero
Consistent! Fast & thorough, even when busy!
Atmosphere: 5
Food: 5
Service: 5
Deez N
Extremely Disappointed with Today’s Visit
I’m really disappointed with my experience at this Chick-fil-A. I went through the drive-thru around 12:50 PM on November 11th and placed a very simple order for two grilled chicken sandwich meals. I clearly said grilled, not crispy. I also asked for one Dr Pepper, one regular Coke, and Polynesian sauce.
What I got was completely wrong. Both sandwiches were the crispy breaded kind that we don’t eat. Instead of a regular Coke, I was given a Diet Coke. And instead of Polynesian sauce, I was given Chick-fil-A sauce. It’s like nobody was paying attention at all.
The employee taking the order didn’t even seem to have a menu to reference, which made the process confusing from the start. I repeated my order twice just to be sure it was right, but apparently it didn’t matter. I didn’t realize the mistakes until I was already back on the highway heading toward DC, so there was no way to turn around or get it fixed.
For a company that’s built its reputation on great service and accuracy, this was really disappointing. I spent over $20 on food that was completely wrong and not what I ordered. There was no attention to detail, no double-checking the bag, and no care in making sure the customer received what they actually paid for.
This is not the kind of experience I expect from Chick-fil-A. I hope management looks into what happened today and reminds the staff how important it is to listen carefully and check orders before handing them out. Mistakes happen, but this was a complete failure from start to finish.
Mobile ordering has become broken at this location. You order ahead for convenience and then when you get there no one helps you. Today everyone worked hard to avoid eye contact and made no effort to help. First person I flagged down and directly asked for help walked by and didn’t address me. Finally, after flagging down a second person, I received my order. Probably won’t be back to this location as it’s getting worse and worse.
Atmosphere: 2
Food: 4
Service: 2
A great example of service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad
Chick-fil-A is an absolute winner every single time. The chicken is juicy, perfectly seasoned, and somehow tastes like comfort food and a treat all at once. But let’s be honest, the real hero here is the Chick-fil-A sauce: sweet, smoky, slightly tangy and so good it should come with a warning label because you’ll want it on everything. Fast service, consistently great food, and a sauce that lives rent-free in my head, I’ll be back without hesitation.
Atmosphere: 5
Food: 5
Service: 5
Nice fast stop. Dependable. Clean. Consistent. Friendly.
Atmosphere: 5
Food: 5
Service: 5
Chic fil a always does a nice job greeting and making you feel like it is a pleasure to serve you
Atmosphere: 5
Food: 5
Service: 5
It's the Lords chicken. Always perfect from service to quality.
Atmosphere: 5
Food: 5
Service: 5
The food at,
Virginia Center #01232
10176 Brook Rd, Glen Allen, VA 23059, was piping hot, the salad was plentiful, delicious. The lemonade had no tang/flavor and the sweet tea was not sweet, the replacement was the same, so disappointed since we were further south!
Atmosphere: 5
Food: 4
Service: 5
They have figured out the most efficient way to operate a drive-through. If aliens do ever visit us it will be to learn this procedure.
Atmosphere: 5
Food: 5
Service: 5
Consistent! Fast & thorough, even when busy!
Atmosphere: 5
Food: 5
Service: 5
Extremely Disappointed with Today’s Visit
I’m really disappointed with my experience at this Chick-fil-A. I went through the drive-thru around 12:50 PM on November 11th and placed a very simple order for two grilled chicken sandwich meals. I clearly said grilled, not crispy. I also asked for one Dr Pepper, one regular Coke, and Polynesian sauce.
What I got was completely wrong. Both sandwiches were the crispy breaded kind that we don’t eat. Instead of a regular Coke, I was given a Diet Coke. And instead of Polynesian sauce, I was given Chick-fil-A sauce. It’s like nobody was paying attention at all.
The employee taking the order didn’t even seem to have a menu to reference, which made the process confusing from the start. I repeated my order twice just to be sure it was right, but apparently it didn’t matter. I didn’t realize the mistakes until I was already back on the highway heading toward DC, so there was no way to turn around or get it fixed.
For a company that’s built its reputation on great service and accuracy, this was really disappointing. I spent over $20 on food that was completely wrong and not what I ordered. There was no attention to detail, no double-checking the bag, and no care in making sure the customer received what they actually paid for.
This is not the kind of experience I expect from Chick-fil-A. I hope management looks into what happened today and reminds the staff how important it is to listen carefully and check orders before handing them out. Mistakes happen, but this was a complete failure from start to finish.
Restaurantji Recommends
As always great food and quick service from chickfila. The burgers were good and employees provided good customer service
Atmosphere: 5
Food: 5
Service: 5
Overall the food was good, but the bottom of bag was soaked with grease. As a result leaving grease on seats, etc.
Atmosphere: 5
Food: 4
Service: 4
Tish was very helpful and was familiar with the entrees.
Atmosphere: 5
Food: 5
Service: 5
Picked up dinner for two of my grandsons. I must say that $19 for two kid's meals is outrageous.
Atmosphere: 4
Food: 4
Service: 4
They dont miss
Atmosphere: 5
Food: 5
Service: 5
Loading...