Just disgusting and barely had any chicken. I made up my mind almost six months ago to never return. So exhausted, I said, well, maybe the food taste better and not cold and dry. I had to ask for fresh chicken. I mean no seasoning, it.was enough for a ant. Employees appear confused, music loud. Gross. This is west Hemrico we expect good food and service. Please relocate elsewhere.
Atmosphere: 3
Food: 1
Service: 1
Bladed Glory
Rude women taking orders and one of the women ran into me then blamed me for it. Took 20 minutes to make a simple bowl that was ordered almost 30 minutes ago so 50 minutes.
Atmosphere: 1
Food: 1
Service: 1
Douglas Quackenbush
Good solid food.
Atmosphere: 5
Food: 5
Service: 5
Manika Crews
They are always running out of items, one night it chips, next night its cheese, then lettuce, never no salad dressing, why stay open until.close if everything gone.. so unprofessional..
Atmosphere: 5
Food: 2
Service: 5
Trevor Ramsey
Do not go here. Queso was cold, steak was cold, rice was hard just take the extra 2 miles up the road to the other chipotle location this place needs a new management or to be shut down I even had to ask for extra steak since they gave me probably 5 pieces with the first scoop. I basically had to pay more for cold steak
Atmosphere: 1
Food: 1
Service: 1
sukeef khan
This Chipotle offers cheaper prices compared to the other ones in the area. The quantity of food is also good, and the taste is satisfactory. The cleanliness of the seating area could be improved.
Atmosphere: 4
Food: 5
Service: 5
J. Miller
12/15/2025 Strike one! No lettuce? How can that be? No corn? What? Also, the line is so slow because of the one slow employee with no alacrity helping while another waits for you at the register without a thing to do but ask you what you ordered? Management, not present. Food mediocre. So much fail. Two more strikes and you're out...
Atmosphere: 2
Food: 3
Service: 2
Oliver C
Slow location.
Atmosphere: 4
Food: 5
Service: 4
Carlos B
Stopped here for my son to get some lunch. Friendly staff, clean restaurant, and all the ingredients were available and fresh looking. Some other places look messy and the food looks dry which is off putting to me. My son was happy.
Atmosphere: 5
Food: 5
Service: 5
Marche
Location is directly across the street from me. Less than. 30 second drive. The worst chipotle to go to. I work long days, came here 3 days in a row to the same items being “out”. They don’t say oh there’s x amount of time left before we have this product ready. Nope, just we out. How do you run out of rice, tomatoes, and guacamole? Then they sprinkle some attitude on top like they are upset you dare come support the business. No worries, I’ll go purchase all the items and we will have burritos made from home. I can pay around the same amount for all items and have leftovers. ✌🏾
This is the best Chipotle I've been to in probably 2-3 years.. I had food here three or four times now, and it's consistently great.
Atmosphere: 5
Food: 5
Service: 5
amber l
Woman who works at the front counter, wearing a black mask with red hair and the star tattoo on her neck was extremely rude, talking super fast and then refused to serve us once we couldn’t understand her. Music was blasting customer has a hearing deficiency and did not appreciate being treated like that and rushed when she was just trying to order a bowl and a kids taco. Woman also continued to talk about customer right infront of them saying “she isnt about that” simply because the customer could not hear what she was asked. If you hate your job and don’t want to serve customers who may struggle to hear you, don’t work at chipotle. extremely unhappy with the experience and will not be back at that location.
Atmosphere: 1
Food: 1
Service: 1
Madi R
Placed a mobile order and got it wrong. Absolutely no big deal at all and they remade it which I appreciate so much. The second order they just forgot the cheese and when I went up there to ask for a side of it, the lady said it wasn’t on my label so I just showed her my order on the app which is no big deal. But then she told me it would be extra and wouldn’t look at my order on the app. None of this was a big deal I’m just confused on why she was so rude about it?? I do not care about the order being wrong I know how the industry is. Everyone else was super helpful and I understand it’s a fast paced stressful environment. I’m giving 4 stars because this is my local chipotle and I like the people there.
Atmosphere: 4
Food: 5
Service: 2
Tee-Tee Brown
Quick stop for lunch. Tried the Carne Asade Tacos. Meat was good and tender could have been warmer on the temperature. But the stare that should become a staple on the Chipotle menu is.. The Red Chimichurri sauce. Let me tell you that these level and depth of flavor is spot on. It brings such a bright well balanced flavor to the food. If you love the dressing that they want to rarely provide. Then you will fall head over heels for this addition. Run and try it while it's only $1.
Atmosphere: 4
Food: 4
Service: 4
Christina Kitts
Worst experience I have ever had at a Chipotle. I ordered ahead of time coming from my son’s football practice. It was a little after 8pm and my teenager went inside to pick up the food with the order details. He was given 1 bag and came out to the car, I pulled out the food and realized we were missing a whole meal, chips, and a drink. They ran back inside to let them know what was missing again with the receipt/order details and were told they needed to bring the bag back in, they went back in with the bag and then were told they needed to put the food back in the bag. Then I go back in the store because this was just ridiculous, the staff then said they would get me someone, the kid on the line looked high as a kite and was shrugging his shoulders and shaking his head at me. I literally told them I was not trying to be an asshole I just wanted the food we paid for, the manager did not say much but looked over at their pick up counter and picked up my other bag and handed it to me, so literally all that for nothing. The food was horrible, beans hard as a rock. No customer service skills or common sense at this location. I would NOT recommend going to this location you are better off getting Taco Bell.
Just disgusting and barely had any chicken. I made up my mind almost six months ago to never return. So exhausted, I said, well, maybe the food taste better and not cold and dry. I had to ask for fresh chicken. I mean no seasoning, it.was enough for a ant. Employees appear confused, music loud. Gross. This is west Hemrico we expect good food and service. Please relocate elsewhere.
Atmosphere: 3
Food: 1
Service: 1
Rude women taking orders and one of the women ran into me then blamed me for it. Took 20 minutes to make a simple bowl that was ordered almost 30 minutes ago so 50 minutes.
Atmosphere: 1
Food: 1
Service: 1
Good solid food.
Atmosphere: 5
Food: 5
Service: 5
They are always running out of items, one night it chips, next night its cheese, then lettuce, never no salad dressing, why stay open until.close if everything gone.. so unprofessional..
Atmosphere: 5
Food: 2
Service: 5
Do not go here. Queso was cold, steak was cold, rice was hard just take the extra 2 miles up the road to the other chipotle location this place needs a new management or to be shut down I even had to ask for extra steak since they gave me probably 5 pieces with the first scoop. I basically had to pay more for cold steak
Atmosphere: 1
Food: 1
Service: 1
This Chipotle offers cheaper prices compared to the other ones in the area. The quantity of food is also good, and the taste is satisfactory. The cleanliness of the seating area could be improved.
Atmosphere: 4
Food: 5
Service: 5
12/15/2025 Strike one! No lettuce? How can that be? No corn? What? Also, the line is so slow because of the one slow employee with no alacrity helping while another waits for you at the register without a thing to do but ask you what you ordered? Management, not present. Food mediocre. So much fail. Two more strikes and you're out...
Atmosphere: 2
Food: 3
Service: 2
Slow location.
Atmosphere: 4
Food: 5
Service: 4
Stopped here for my son to get some lunch. Friendly staff, clean restaurant, and all the ingredients were available and fresh looking. Some other places look messy and the food looks dry which is off putting to me. My son was happy.
Atmosphere: 5
Food: 5
Service: 5
Location is directly across the street from me. Less than. 30 second drive. The worst chipotle to go to. I work long days, came here 3 days in a row to the same items being “out”. They don’t say oh there’s x amount of time left before we have this product ready. Nope, just we out. How do you run out of rice, tomatoes, and guacamole? Then they sprinkle some attitude on top like they are upset you dare come support the business. No worries, I’ll go purchase all the items and we will have burritos made from home. I can pay around the same amount for all items and have leftovers. ✌🏾
Restaurantji Recommends
This is the best Chipotle I've been to in probably 2-3 years.. I had food here three or four times now, and it's consistently great.
Atmosphere: 5
Food: 5
Service: 5
Woman who works at the front counter, wearing a black mask with red hair and the star tattoo on her neck was extremely rude, talking super fast and then refused to serve us once we couldn’t understand her. Music was blasting customer has a hearing deficiency and did not appreciate being treated like that and rushed when she was just trying to order a bowl and a kids taco. Woman also continued to talk about customer right infront of them saying “she isnt about that” simply because the customer could not hear what she was asked. If you hate your job and don’t want to serve customers who may struggle to hear you, don’t work at chipotle. extremely unhappy with the experience and will not be back at that location.
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order and got it wrong. Absolutely no big deal at all and they remade it which I appreciate so much. The second order they just forgot the cheese and when I went up there to ask for a side of it, the lady said it wasn’t on my label so I just showed her my order on the app which is no big deal. But then she told me it would be extra and wouldn’t look at my order on the app. None of this was a big deal I’m just confused on why she was so rude about it?? I do not care about the order being wrong I know how the industry is. Everyone else was super helpful and I understand it’s a fast paced stressful environment. I’m giving 4 stars because this is my local chipotle and I like the people there.
Atmosphere: 4
Food: 5
Service: 2
Quick stop for lunch. Tried the Carne Asade Tacos. Meat was good and tender could have been warmer on the temperature. But the stare that should become a staple on the Chipotle menu is.. The Red Chimichurri sauce. Let me tell you that these level and depth of flavor is spot on. It brings such a bright well balanced flavor to the food. If you love the dressing that they want to rarely provide. Then you will fall head over heels for this addition. Run and try it while it's only $1.
Atmosphere: 4
Food: 4
Service: 4
Worst experience I have ever had at a Chipotle. I ordered ahead of time coming from my son’s football practice. It was a little after 8pm and my teenager went inside to pick up the food with the order details. He was given 1 bag and came out to the car, I pulled out the food and realized we were missing a whole meal, chips, and a drink. They ran back inside to let them know what was missing again with the receipt/order details and were told they needed to bring the bag back in, they went back in with the bag and then were told they needed to put the food back in the bag. Then I go back in the store because this was just ridiculous, the staff then said they would get me someone, the kid on the line looked high as a kite and was shrugging his shoulders and shaking his head at me. I literally told them I was not trying to be an asshole I just wanted the food we paid for, the manager did not say much but looked over at their pick up counter and picked up my other bag and handed it to me, so literally all that for nothing. The food was horrible, beans hard as a rock. No customer service skills or common sense at this location. I would NOT recommend going to this location you are better off getting Taco Bell.
Atmosphere: 1
Food: 1
Service: 1
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