This location has been closed for a few months, do not come here. Google is wrong when it says it's open.
Sandi Brann
Now they are closed
Rika Dotson
VA Center Station location is permanently closed. There isn’t even a sign for the business there anymore.
Adam Grimm
While I absolutely love Firehouse Subs this location at Virginia Center Parkway is not open anymore even though google still says it is. If you go to this restaurant there is a sign on the window that says they are permanently closed.
Atmosphere: 5
Food: 5
Service: 5
Charlene S.
I love this restaurant but why is this guy texting while fixing my sandwich with his gloves on. Your still getting germs from the cell phone on your gloves.
David Locke
Mannnnnn, honestly, probably… and most likely… the wettest sub I have ever had. Was shockingly wet. What I think a sub from Kevin Costners 1995 hit movie “waterworld” would have been like, if there was more water. Sub was SOOOOOOO WET MAN. Ew. Workers were great. But the subs just; so dang
Atmosphere: 5
Food: 1
Service: 2
Ray Overby
Great Service and Food tasted Awesome and made quickly but made as requested.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball
Jenny McIntyre
THIS PLACE IS HORRIBLE. CUSTOMER SERVICE WAS AWFUL. THERE IS NO MANAGER. THEY HAD NO FOOD PREPARED. NOBODY KNOWS WHAT THEY ARE
Atmosphere: 1
Service: 1
Travis Lee
Decided to try this location again after being angry about my last visit a few weeks ago. Ordered a large brisket and cheese sandwich, with a side order of mac and cheese, and got home only to realize that the sandwich barely had any bbq sauce on it at all (which is the standard included ingredient), and just a thin layer of mayonnaise. The mac and cheese doesn't taste like cheese at all. It's some weird white sauce that I can't quite describe. After being a patron of the white oak / S. laburnum location for so long, I cannot express how badly I am disappointed. This was one of my favorite restaurant chains, but now, I'll just have to move on to another sandwich shop.
Atmosphere: 1
Food: 1
Service: 1
Chris Libby
Placed an order on Sunday night via mobile app. Processed fine and received order confirmation. Drove down to pick it up, and my wife is abruptly told they are closed and they didn't get order, then slam door in her face. Google & website clearly show store is open until 9. If you don't want to care, then just close the business down. This is outright theft. Will follow up with BBB complaint as well.
Sitting waiting 20 minutes with one person ahead of me. 1 person behind counter. But literally at the 20 minute mark
Sheena J
My husband stopped at the Virginia Center Commons location to grab dinner. The order was placed and correct however, the food was old. Once we arrived home to eat, we opened the boxes and the subs looked dark. We assumed it was just a little burnt, but still attempted to eat the sandwiches. After bitting into the meat, we both immediately spit it out. The sauce and inside the meatballs were black and dripping with grease. They must have been cooked and recooked SEVERAL times.I called and spoke to the manager (Brian) and shared with him our dissatisfaction for our dinner. He shared that sticker must’ve been incorrect and the meatballs could have been older than 3- days old (YIKES)! He offered to make fresh sandwiches tomorrow but I would prefer not and to just receive a full refund.
Edward VanDusen
2 crew members working 1 didnt make a sub the 45 mins. wewaited for our order. Order was incorrect as well as 2 other orders we saw come before ours. Avoid this place at all cost. Better places to eat with better attitudes and more focused on customers and not on being on the phone. One sub place off my list of places to eat. I have read the reply maybe it's time to get corporate to come in the store and not tell the private owner. If \you look at all the bad reviews it seems private owner does not help . I will Never NEVER return to Firehouse
Amanda VanDusen
It took us 45 minutes to order and get food. They had only two people working. Disaster. Manager needs to be working if they are understaffed.
Christopher S.
Open up the black photo with the words on it for the full review! It's a must read if you're actually considering eating here.
This location has been closed for a few months, do not come here. Google is wrong when it says it's open.
Now they are closed
VA Center Station location is permanently closed. There isn’t even a sign for the business there anymore.
While I absolutely love Firehouse Subs this location at Virginia Center Parkway is not open anymore even though google still says it is. If you go to this restaurant there is a sign on the window that says they are permanently closed.
Atmosphere: 5
Food: 5
Service: 5
I love this restaurant but why is this guy texting while fixing my sandwich with his gloves on. Your still getting germs from the cell phone on your gloves.
Mannnnnn, honestly, probably… and most likely… the wettest sub I have ever had. Was shockingly wet. What I think a sub from Kevin Costners 1995 hit movie “waterworld” would have been like, if there was more water. Sub was SOOOOOOO WET MAN. Ew. Workers were great. But the subs just; so dang
Atmosphere: 5
Food: 1
Service: 2
Great Service and Food tasted Awesome and made quickly but made as requested.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball
THIS PLACE IS HORRIBLE. CUSTOMER SERVICE WAS AWFUL. THERE IS NO MANAGER. THEY HAD NO FOOD PREPARED. NOBODY KNOWS WHAT THEY ARE
Atmosphere: 1
Service: 1
Decided to try this location again after being angry about my last visit a few weeks ago. Ordered a large brisket and cheese sandwich, with a side order of mac and cheese, and got home only to realize that the sandwich barely had any bbq sauce on it at all (which is the standard included ingredient), and just a thin layer of mayonnaise. The mac and cheese doesn't taste like cheese at all. It's some weird white sauce that I can't quite describe. After being a patron of the white oak / S. laburnum location for so long, I cannot express how badly I am disappointed. This was one of my favorite restaurant chains, but now, I'll just have to move on to another sandwich shop.
Atmosphere: 1
Food: 1
Service: 1
Placed an order on Sunday night via mobile app. Processed fine and received order confirmation. Drove down to pick it up, and my wife is abruptly told they are closed and they didn't get order, then slam door in her face. Google & website clearly show store is open until 9. If you don't want to care, then just close the business down. This is outright theft. Will follow up with BBB complaint as well.
Restaurantji Recommends
Sitting waiting 20 minutes with one person ahead of me. 1 person behind counter. But literally at the 20 minute mark
My husband stopped at the Virginia Center Commons location to grab dinner. The order was placed and correct however, the food was old. Once we arrived home to eat, we opened the boxes and the subs looked dark. We assumed it was just a little burnt, but still attempted to eat the sandwiches. After bitting into the meat, we both immediately spit it out. The sauce and inside the meatballs were black and dripping with grease. They must have been cooked and recooked SEVERAL times.I called and spoke to the manager (Brian) and shared with him our dissatisfaction for our dinner. He shared that sticker must’ve been incorrect and the meatballs could have been older than 3- days old (YIKES)! He offered to make fresh sandwiches tomorrow but I would prefer not and to just receive a full refund.
2 crew members working 1 didnt make a sub the 45 mins. wewaited for our order. Order was incorrect as well as 2 other orders we saw come before ours. Avoid this place at all cost. Better places to eat with better attitudes and more focused on customers and not on being on the phone. One sub place off my list of places to eat. I have read the reply maybe it's time to get corporate to come in the store and not tell the private owner. If \you look at all the bad reviews it seems private owner does not help . I will Never NEVER return to Firehouse
It took us 45 minutes to order and get food. They had only two people working. Disaster. Manager needs to be working if they are understaffed.
Open up the black photo with the words on it for the full review! It's a must read if you're actually considering eating here.