IHOP

9820 W Broad St, Glen Allen
(804) 346-5424

Recent Reviews

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Max Williams

I pass this location daily and saw a burger meal special advertised on the temporary sign in front of the store. My server was not aware of the special and had to ask the night manager (7:00 PM visit) about the details. I explained that the sign mentioned that the special also included a drink. The night manager disagreed. After leaving the store, I passed the sign again and it clearly stated a drink was included. I called the store and the manager put me on hold to go look at the sign that indeed included the drink language. Store management should communicate to the staff the details for specials to avoid confusion and disgruntled customers. The burger was good but the way I was treated was certainly not.

Atmosphere: 4

Food: 4

Service: 1

Adams

This IHOP is great. Can't say much for the other one in the area

Glenna Matthews

Our waitress was Ciara and she was awesome magnificent customer service! Food was good and came out on time. We will be back for sure. Make sure you ask for Ciara for good old fashioned customer service like the good old days!!!

Atmosphere: 5

Food: 5

Service: 5

Phong Vo

Fast service and comfort foods. Always lightens the mood for me here coming late at night.

Atmosphere: 5

Food: 5

Service: 5

Sherri Parker

Carlos gets a standing ovation from my entire family..food was hot and tasted fabulous with great and spectacular service..kudos and Merry Christmas from Sherri Berri!!!

Atmosphere: 5

Food: 5

Service: 5

William Smith

Come on, IHOP. This used to be our favorite spot. I'm not sure what happened to you all, but the service was terrible. The employees seemed lost in their own world, daydreaming. I had to ask several times for the same things over and over. They struggled to operate the register. And don't even get me started on the food. They were out of 30% of their menu items. They claimed they didn't have bananas, yet they served some freeze-dried, brown bananas with the meal. If you say you don't have them, then don't put them on the plate, especially in that condition. We didn’t finish eating most of the food. The common sense displayed on 12/24/25 was appalling. Until things improve, we won't be returning.

Atmosphere: 1

Food: 1

Service: 1

Jmp

Service is awful. Cooks without hairnets.

Atmosphere: 2

Food: 4

Service: 1

Edwina DiSilvestre

Food was good and service was fast but I was disappointed that when I asked about the $6 menu he acted like he didn’t know what I was talking about and the menu items were hidden on the last page in small print.

Atmosphere: 5

Food: 5

Service: 4

Fabiana Felix

After 15 minutes of being at the table Megan came and asked if we were helped and I said no . Than she proceeded to call Max who did not hear her after calling her name 3 times. Max said that table number 1 was not hers. Than the hostess said she told another girl that table number 1 was hers but the girl ( who’s name I don’t know) said that the hostess never told her anything. Meanwhile I’m there watching this happen and still no one comes to the table. My daughter who is 4 is complaining that she is hungry and asking why no one comes to the table to help us. We than decide to get up and leave. In my opinion at this point, forget whose table it is… just take the order and split the tip later. It’s about serving the customer and getting the job done. Do a better Job. Don’t get IHOP burned liked that. IHOP is a great place, it becomes tradition to so many amazing families. Just GET IT TOGETHER!

Taylor Townsend

We ordered door dash today from there today, pancakes and a chicken biscuit. Everything was hot a delicious, and the apple and orange juice was delicious!

Atmosphere: 5

Food: 5

Service: 5

Dennis Wong

Great place for breakfast all day food with senior saver and kids menu Good vslue fir real food.

Atmosphere: 5

Food: 4

Service: 4

Aro Heartless

What's not to love about pancakes, crepes, waffles, and French toast. They're all delicious but I have never had cold brew so bad in my life which is why I had to give 4 stars. It was black but somehow tasted like cheese. I don't understand. Regular coffee is fine, it's just the cold brew that tastes strange. Go there but never order cold brew.

Jarred Everett

Our server was super sweet today. I believe her name was sierra or sienna. But she was super considerate even when we had a slight issue with the food. She made sure we were good even while busy

Atmosphere: 5

Food: 5

Service: 5

Marlene Howlett

As usual, great breakfast options. Good prices on favorite items. Good coffee. Great service!!

Atmosphere: 5

Food: 5

Service: 5

Lizbeth Williams

We came in as a group of three and were lucky enough to have Andoni as our server. From the start, he was super welcoming and made sure each of us felt taken care of. He remembered all our orders perfectly — no mix-ups, no delays — and even checked in just the right amount without hovering.

What really stood out was how he treated us like individuals, not just a table number. One of us had a special request, another had questions about the menu, and the third just wanted a quick refill — Andoni handled it all smoothly and with a great attitude.

We all left saying the same thing: “That guy was awesome.” If you’re eating here, hope you get Andoni. He’s the kind of server who makes the whole experience better.

Atmosphere: 5

Food: 5

Service: 5

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