McDonald's

11218 W Broad St, Glen Allen
(804) 364-4873

Recent Reviews

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Eliza Ashley

Edit, 1 day after editing to increase rating: y'all forgot my sauces again. That I paid for. And I will be by soon to collect on my lame half-full large fry from a week or two ago. Decreased rating again.

Edit: Aug 2025. I dunno. I don't go as often anymore but I had breakfast today and increased my previous rating a bit. Cheers.

EDIT 2 yrs later, 2023: Does anyone work at this McDonald's in the front anymore? I waited 15 minutes just to have to stop an employee and ask them to fix an incorrect order. No one checked on the 5 of us standing in the lobby or asked if we needed help. I guess they just assume everyone ordered already. I get that a lot of people do order through the app and drive-thru, but someone should still be helping those waiting in the lobby. What happened to customer service?

Original, 2021: Every time I go to this mcdonalds something is wrong with the food. The last two times alone were absolutely horrendous. The last time I went to this location I ordered a 20pc nugget. They were cold and hard, and overcooked too. It was clear the vats needed fresh oil and the oil they were using was old. I was sick all night from eating them. Tonight I ordered a double cheese with only ketchup. It was smooshed as flat as a pancake and looks like it was done on purpose. It's still edible and is just gonna have to be tonight because I just wanted something fast to eat to curb my headache and go to bed for work, but this is honestly just unacceptable. I worked at a location a decade ago and know it's really not that hard not to smash a sandwich when wrapping it, so I have to assume this was done on purpose and someone just thinks it's funny. I mean, just look at the photo!

Atmosphere: 2

Food: 3

Service: 2

Suzanne

Very clean!

Atmosphere: 5

Food: 5

Service: 5

Jackie Miata

Never has their ice cream machine working, employees can be very unbothered

venkatasai peram

Chicken strips half cooked

Yoli Broglio

This is the last time I am ever buying McDonalds. Didn't use the app, drove through, got a young lady with a heavy Latino accent, who did not give me a 10-pc McNugget i ordered and pd for. $38 later, I am done.This happens at most McDonald's these days. NG, not a value anymore.

LA Morris (L's)

Nothing to really write. Picked up a Big Mac meal only.

Chau Cao

Food came out fast as I was waiting for curbside pick up.

Jelena H

Food is always hot and location has great staff.

Brett Barr

Ice cream machine always broken or being cleaned. Slow drive through. Horrible management and employees.

Atmosphere: 1

Food: 3

Service: 1

Logan Clark

This was an excellent enough McDonalds that I felt the need to write it a review.

We dropped by on a Saturday morning, and we were through the drive through in less than 2 minutes. Food was hot and fresh, and prepared correctly. People were friendly. Great work to everyone involved.

Atmosphere: 5

Food: 5

Service: 5

R. Elder

It is McDonald's. Hate the opening app question.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Sausage Mcmuffin

Yanniz X

The best McDonald’s I’ve been to! I’ve never been disappointed. The staff are always nice, whether dining in or going through the drive-thru. The playground is a great bonus if you’re with kids, and it’s very clean. My kids had fun, and so did I.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nuggets, Burger, French Fries

Jay Lee

Cold food for $40 I do not recommend

Atmosphere: 1

Food: 1

Service: 1

Red Panda

Dont bother if you see the kids there at night. They are rude and will not give you the whole order. We went through the drive-thru, did not get a receipt, and got our order. We pulled away and realized we did not get everything, so we turned around and went back. When we told them they asked for a receipt, and we literally was just here, and you did not give us one. One of the employees turns to another and loudly says, "What are they kids?" No, im an adult that works for their money. I'm not letting you steal from me.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Hot Fudge Sundae, French Fries, Cheeseburger

Sen Sen H

Went through the drive-thru pretty late, about an hour before they close but Carlos and staff were very fast with my order and got everything right, the taste was great too! I appreciate that they gave me my receipt when I asked for it too.

Atmosphere: 5

Food: 5

Service: 5

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