McDonald's

11218 W Broad St, Glen Allen
(804) 364-4873

Recent Reviews

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Repo Guy

The wait time for your food is unreal

Atmosphere: 3

Food: 3

Service: 3

lee Symth

This Mcdees is always disorganized and the food is a sloppy mess. The only reason I go here is because it's close to home.

Atmosphere: 3

Food: 3

Service: 2

Frank

It's a McDonald's.

Atmosphere: 3

Food: 3

Service: 3

William Shelton

Cheese was melted but meet was cold and bunch was hard. Staff was to busy playing to do there job correctly

Atmosphere: 3

Food: 2

Service: 1

Jaruchan Palakawongs

Fast and friendly.

Atmosphere: 5

Food: 5

Service: 5

Joshua Warren

They need a cashier. I always see a bunch of problems. Mind blowing.

Atmosphere: 4

Food: 2

Service: 1

Giles Gilmore

ordered chicken sandwich, nothing else, got fish

Atmosphere: 1

Food: 1

Service: 1

Viktoria Martinez

Thank you so much the team and ms. Brenda! Always so polite nice and professional

Alicia

App let me order despite it being closed.

Rosa

The Food was okay but the service was good and the people where nice

Atmosphere: 3

Food: 3

Service: 5

Jaron Boyce

Well, I made an online order. We dont even live 4 minutes form here. When I received my fries, they were really super cold and stale tasting, and they also didn't give me my Large Dr. Pepper I ordered or sauces for my 20pc. nuggets. Usually they are on point, so I'll give them the benefit of the doubt this time. Maybe they were busy and forgot. I forgive you Mickey D's. Just please, please, PLEASE... don't let this location become a habit of being lackadaisical. I'll order again. If the meal turns out better, I'll change this status and raise the stars.

Atmosphere: 2

Food: 1

Service: 1

Steve B

Service was a little slow.

Atmosphere: 3

Food: 3

Service: 3

Matthew Miller

I gave up several times on my drive through order. I don't understand how they can be so slow

Service: 1

Eliza Beth

Edit, 1 day after editing to increase rating: y'all forgot my sauces again. That I paid for. And I will be by soon to collect on my lame half-full large fry from a week or two ago. Decreased rating again.

Edit: Aug 2025. I dunno. I don't go as often anymore but I had breakfast today and increased my previous rating a bit. Cheers.

EDIT 2 yrs later, 2023: Does anyone work at this McDonald's in the front anymore? I waited 15 minutes just to have to stop an employee and ask them to fix an incorrect order. No one checked on the 5 of us standing in the lobby or asked if we needed help. I guess they just assume everyone ordered already. I get that a lot of people do order through the app and drive-thru, but someone should still be helping those waiting in the lobby. What happened to customer service?

Original, 2021: Every time I go to this mcdonalds something is wrong with the food. The last two times alone were absolutely horrendous. The last time I went to this location I ordered a 20pc nugget. They were cold and hard, and overcooked too. It was clear the vats needed fresh oil and the oil they were using was old. I was sick all night from eating them. Tonight I ordered a double cheese with only ketchup. It was smooshed as flat as a pancake and looks like it was done on purpose. It's still edible and is just gonna have to be tonight because I just wanted something fast to eat to curb my headache and go to bed for work, but this is honestly just unacceptable. I worked at a location a decade ago and know it's really not that hard not to smash a sandwich when wrapping it, so I have to assume this was done on purpose and someone just thinks it's funny. I mean, just look at the photo!

Atmosphere: 2

Food: 3

Service: 2

Eliza Ashley

Edit, 1 day after editing to increase rating: y'all forgot my sauces again. That I paid for. And I will be by soon to collect on my lame half-full large fry from a week or two ago. Decreased rating again.

Edit: Aug 2025. I dunno. I don't go as often anymore but I had breakfast today and increased my previous rating a bit. Cheers.

EDIT 2 yrs later, 2023: Does anyone work at this McDonald's in the front anymore? I waited 15 minutes just to have to stop an employee and ask them to fix an incorrect order. No one checked on the 5 of us standing in the lobby or asked if we needed help. I guess they just assume everyone ordered already. I get that a lot of people do order through the app and drive-thru, but someone should still be helping those waiting in the lobby. What happened to customer service?

Original, 2021: Every time I go to this mcdonalds something is wrong with the food. The last two times alone were absolutely horrendous. The last time I went to this location I ordered a 20pc nugget. They were cold and hard, and overcooked too. It was clear the vats needed fresh oil and the oil they were using was old. I was sick all night from eating them. Tonight I ordered a double cheese with only ketchup. It was smooshed as flat as a pancake and looks like it was done on purpose. It's still edible and is just gonna have to be tonight because I just wanted something fast to eat to curb my headache and go to bed for work, but this is honestly just unacceptable. I worked at a location a decade ago and know it's really not that hard not to smash a sandwich when wrapping it, so I have to assume this was done on purpose and someone just thinks it's funny. I mean, just look at the photo!

Atmosphere: 2

Food: 3

Service: 2

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