Always great service. Staff great! Including manager.
Atmosphere: 5
Food: 5
Service: 5
Terri Ann Terrell-Stoner
Grilled cheese, chicken noodle soup, and baguette were delicious. Perfect meal for a chilly day.
Atmosphere: 5
Food: 5
Service: 5
Michelle Kang
I went to purchase gift cards during a promotion: I bought $150 in gift cards, so I should have received three $10 bonus cards.
However, when I checked, the bonus cards were dated June 2025, which didn’t make sense. When I asked about it, the staff told me I was only eligible for two bonus cards. When I questioned that, their response was simply “Sorry. That’s it.” No explanation, no effort to resolve the issue.
They also said they didn’t have gift card cases, and didn’t offer any alternative such as store credit or another solution. Just “sorry” and that was the end of the conversation.
Because I was frustrated, I asked for a refund. That’s when things got worse. They couldn’t process the refund, looked confused, and had to call multiple managers. Each manager said they couldn’t handle it either. After over 30 minutes, they told me to file a complaint myself and get a refund that way.
Why is that the customer’s responsibility?
What should have been a quick and pleasant purchase turned into a stressful, time-wasting experience with poor communication and no accountability. Very disappointing customer service and extremely unprofessional handling of a simple promotion.
Atmosphere: 1
Service: 1
Yousif Alhasan
Food is great and the manager Azzam is a very friendly and kind man
Atmosphere: 5
Food: 5
Service: 5
Rich Lindfors
They forgot all of the side items then would not answer the phone because they are soooo busy. Horrible service not coming back!
mathew lowe
I am a member of the sip club. it is a great value.
Atmosphere: 5
Food: 5
Service: 5
L Miller
The hibiscus tea tasted different than I am used to, but the service was fast
Satonya Gonzales
Food hot and delicious
Atmosphere: 5
Food: 5
Service: 5
Gregory C
Nice experience. Great Wi-Fi and self severing beverages are great,
Atmosphere: 5
Food: 5
Service: 5
Kricket D
Dirty,...not 1 clean table trash on the floor ..bathroom gross and flies everywhere....very disappointing
The recent reviews had me scared, but my experience was excellent! Very friendly and helpful staff, good soup, bread, and the kitchen sink cookie was positively decadent!!
Atmosphere: 5
Food: 5
Service: 5
Betty Moore
Food decent service ok
Atmosphere: 3
Food: 4
Service: 3
Soldier SKI
This is $8.29 worth of soup. Every time I come here it’s at a different level, was given the excuse “we’re almost out” a previous time.
Atmosphere: 4
Food: 5
Service: 1
Sophia Talley
The had the (new) Italian steak and mozz sandwich and it was really good. I came with an appetite after working out and so that helped to stomach the bread being soggy from the sauce. Anyhow, the savory, hearty steak pieces with arugula, tomatoes, mozzarella with the zesty sauce were so tasty. If can relate to liking heartier, flavorful meals with a more decent portion of meat, then I suggest you give the sandwich a try! Side notes: I was courteously greeted to get a free refill of lemonade (I do like more sugar in my lemonade, but at least it had a hint of sweetness and flavor). Also, the bathroom experience could've been better with the dim lighting and older, not as clean looking fixtures.
Atmosphere: 4
Food: 4
Service: 5
Dale Jordan
I asked the person taking my order to recommend a cold small sandwich and she suggested the chicken salad. Delicious.
Always great service. Staff great!
Including manager.
Atmosphere: 5
Food: 5
Service: 5
Grilled cheese, chicken noodle soup, and baguette were delicious. Perfect meal for a chilly day.
Atmosphere: 5
Food: 5
Service: 5
I went to purchase gift cards during a promotion:
I bought $150 in gift cards, so I should have received three $10 bonus cards.
However, when I checked, the bonus cards were dated June 2025, which didn’t make sense. When I asked about it, the staff told me I was only eligible for two bonus cards. When I questioned that, their response was simply “Sorry. That’s it.” No explanation, no effort to resolve the issue.
They also said they didn’t have gift card cases, and didn’t offer any alternative such as store credit or another solution. Just “sorry” and that was the end of the conversation.
Because I was frustrated, I asked for a refund. That’s when things got worse.
They couldn’t process the refund, looked confused, and had to call multiple managers. Each manager said they couldn’t handle it either. After over 30 minutes, they told me to file a complaint myself and get a refund that way.
Why is that the customer’s responsibility?
What should have been a quick and pleasant purchase turned into a stressful, time-wasting experience with poor communication and no accountability.
Very disappointing customer service and extremely unprofessional handling of a simple promotion.
Atmosphere: 1
Service: 1
Food is great and the manager Azzam is a very friendly and kind man
Atmosphere: 5
Food: 5
Service: 5
They forgot all of the side items then would not answer the phone because they are soooo busy. Horrible service not coming back!
I am a member of the sip club. it is a great value.
Atmosphere: 5
Food: 5
Service: 5
The hibiscus tea tasted different than I am used to, but the service was fast
Food hot and delicious
Atmosphere: 5
Food: 5
Service: 5
Nice experience. Great Wi-Fi and self severing beverages are great,
Atmosphere: 5
Food: 5
Service: 5
Dirty,...not 1 clean table trash on the floor ..bathroom gross and flies everywhere....very disappointing
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
The recent reviews had me scared, but my experience was excellent! Very friendly and helpful staff, good soup, bread, and the kitchen sink cookie was positively decadent!!
Atmosphere: 5
Food: 5
Service: 5
Food decent service ok
Atmosphere: 3
Food: 4
Service: 3
This is $8.29 worth of soup.
Every time I come here it’s at a different level, was given the excuse “we’re almost out” a previous time.
Atmosphere: 4
Food: 5
Service: 1
The had the (new) Italian steak and mozz sandwich and it was really good. I came with an appetite after working out and so that helped to stomach the bread being soggy from the sauce. Anyhow, the savory, hearty steak pieces with arugula, tomatoes, mozzarella with the zesty sauce were so tasty. If can relate to liking heartier, flavorful meals with a more decent portion of meat, then I suggest you give the sandwich a try! Side notes: I was courteously greeted to get a free refill of lemonade (I do like more sugar in my lemonade, but at least it had a hint of sweetness and flavor). Also, the bathroom experience could've been better with the dim lighting and older, not as clean looking fixtures.
Atmosphere: 4
Food: 4
Service: 5
I asked the person taking my order to recommend a cold small sandwich and she suggested the chicken salad. Delicious.
Atmosphere: 5
Food: 5
Service: 5
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