Ordered a “big” size prime rib steak. Barely any meat. Barely any cheese. I added caramelized onions, they used raw onions. The meat and cheese doesn’t even cover the sandwich, and the heap of raw onions is disgusting. Basically a raw onion sandwich with a bit of meat and cheese. Charging $15 for this heap of garbage should be criminal- and forcing me to go back to the store for a refund(because this was a pick up order) is just a shady business practice. Additionally, they charged $4.59 for chips and a drink (absurd) and they didn’t even have the chips when I got there. It’s been a few years since we went here, and now I remember why.
Atmosphere: 3
Food: 1
Service: 3
Hudsonmccraw
The sandwiches we ordered were excellent. It’s hard to beat what we had that day. In particular, the Wreck sandwich is probably the best one they offer at Potbelly. Their rewards program is also worth being a part of, as it is easy to build points up for redemption.
Samantha Frierson
I love coming to this place! The staff is very friendly and welcoming, and the food is great! They have a lot of options you can choose from from their menu and a great option for lunch. 😊
Atmosphere: 5
Food: 5
Service: 5
Scott Lata
Great service at every experience. The employees are so kind and patient and always have a smile on their face. Really love this place, they treat all their customers with care and love. Can't say enough nice things about them!
Atmosphere: 5
Food: 5
Service: 5
luke nackley
Hardly any meat on my sandwich and did not include the ingredients shown in the photo when ordering
Food: 2
Mark Stevens (Retroblique)
Attentive service, clean and tidy, pleasant atmosphere. This was my first visit, ordered a BLTA to go. Only noticed later that it was missing the tomato! Still tasted good, but missing the T in a BLTA is a significant lack of detail. Nevertheless, I will certainly visit again.
Atmosphere: 4
Food: 3
Service: 4
Yasmín Hoffman
I just discovered this amazing sandwich place. The food is fresh and exciting. The staff is very friendly and patient with new customers. Good music, good vibe. Will come back with family.
RONDA ARMSTRONG
Potbelly Sandwich Shop – Disappointing First Visit
I leave reviews because I rely on them when I’m in unfamiliar areas, and I enjoy supporting local spots I haven’t tried before. Potbelly was one of those places.
While staying at a nearby hotel, I decided to stop in for a Mediterranean sandwich with hummus—something I’d looked forward to trying. I was greeted politely by a female cashier and followed the signs to the ordering area. After a short wait, she called someone over to take my order. The young man who arrived seemed disengaged and didn’t greet me. When he asked a question I couldn’t understand, I had to ask him to repeat it—it was about the sandwich size. Since it was my first time there, I asked if he could show me. He held one up, I said that was fine, and asked if it could be cut in half. He told me to let the next person know, but no one ever followed through.
Back at the prep station near the register, the same female employee asked if I wanted all the standard ingredients—I said yes. She then asked about guacamole, which I declined, though she shared she enjoys it on that sandwich. I appreciated the small talk, but it was unclear who was actually making my sandwich—there didn’t seem to be a clear flow or responsibility.
When I got back to my hotel and opened the sandwich, I was disappointed. It was thin, under-filled, and not visually appealing. The portion looked like something fit for a smaller size, not what I had selected. Thankfully, I had grabbed some spicy mustard because the sandwich lacked flavor. Also, it wasn’t cut, as requested, so I had to tear it apart myself.
While it was edible, it didn’t come close to expectations. If I had been closer, I probably would’ve gone back to address it.
Tip: Check your sandwich before leaving. The ingredients were sparse, the service felt uncoordinated, and the overall experience just didn’t deliver. If the young man is still in training, someone needs to be guiding him more closely—customer service makes a big difference.
Illisil
Slow service, long line and only two staff members. My sandwich was cold by the time I got it, I come here especially for the hot sandwiches. I won't be back.
Jeremy Fye
Solid place with phenomenal staff. Fast and fresh, great choice to hit up in the area for a good sammich without the mess and fuss of a lot of other places.
P.S. The flatbread is actually great if you're cutting calories, just saying.
Sand had one piece of chicken, missing egg and wasn’t a full serving. Lettuce not too fresh looking. I buy this all the time in Scott’s addition this pot belly’s was sub par.
Samantha Martin
i come here weekly! the best subs, friendly staff and fresh ingredients! huge shout out to tim! he always make my boyfriend and i's subs to perfection!
Brandi Smith
Loved everything about my experience. Food was fresh and fantastic. Customer service was genuine and atmosphere was great.
Kid-friendliness: Kids meal available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avo Turkey Sandwich
Lin Brann
Very unique fast food sandwich shop and more. Friendly service, great delicious subs, soup and salad, and yummy milkshakes. Good sandwich selections. I normally don’t like sandwich, but daughter loves this place. Now I am convinced.
Atmosphere: 5
Food: 5
Service: 5
romina Alizadeh
Have been their customer for more than 3 years . Must say they have the best sandwiches in Richmond. prices are reasonable and their customer service is great. I'll recommend using potbelly app(download it in play store or Google play , it's a free app)to order your dishes it's much faster and easier, also you get coins which you can use your coins to get FREE sandwiches and enjoy many other perks and discounts. :)
Ordered a “big” size prime rib steak. Barely any meat. Barely any cheese. I added caramelized onions, they used raw onions. The meat and cheese doesn’t even cover the sandwich, and the heap of raw onions is disgusting. Basically a raw onion sandwich with a bit of meat and cheese. Charging $15 for this heap of garbage should be criminal- and forcing me to go back to the store for a refund(because this was a pick up order) is just a shady business practice. Additionally, they charged $4.59 for chips and a drink (absurd) and they didn’t even have the chips when I got there. It’s been a few years since we went here, and now I remember why.
Atmosphere: 3
Food: 1
Service: 3
The sandwiches we ordered were excellent. It’s hard to beat what we had that day. In particular, the Wreck sandwich is probably the best one they offer at Potbelly. Their rewards program is also worth being a part of, as it is easy to build points up for redemption.
I love coming to this place! The staff is very friendly and welcoming, and the food is great! They have a lot of options you can choose from from their menu and a great option for lunch. 😊
Atmosphere: 5
Food: 5
Service: 5
Great service at every experience. The employees are so kind and patient and always have a smile on their face. Really love this place, they treat all their customers with care and love. Can't say enough nice things about them!
Atmosphere: 5
Food: 5
Service: 5
Hardly any meat on my sandwich and did not include the ingredients shown in the photo when ordering
Food: 2
Attentive service, clean and tidy, pleasant atmosphere. This was my first visit, ordered a BLTA to go. Only noticed later that it was missing the tomato! Still tasted good, but missing the T in a BLTA is a significant lack of detail. Nevertheless, I will certainly visit again.
Atmosphere: 4
Food: 3
Service: 4
I just discovered this amazing sandwich place. The food is fresh and exciting. The staff is very friendly and patient with new customers. Good music, good vibe. Will come back with family.
Potbelly Sandwich Shop – Disappointing First Visit
I leave reviews because I rely on them when I’m in unfamiliar areas, and I enjoy supporting local spots I haven’t tried before. Potbelly was one of those places.
While staying at a nearby hotel, I decided to stop in for a Mediterranean sandwich with hummus—something I’d looked forward to trying. I was greeted politely by a female cashier and followed the signs to the ordering area. After a short wait, she called someone over to take my order. The young man who arrived seemed disengaged and didn’t greet me. When he asked a question I couldn’t understand, I had to ask him to repeat it—it was about the sandwich size. Since it was my first time there, I asked if he could show me. He held one up, I said that was fine, and asked if it could be cut in half. He told me to let the next person know, but no one ever followed through.
Back at the prep station near the register, the same female employee asked if I wanted all the standard ingredients—I said yes. She then asked about guacamole, which I declined, though she shared she enjoys it on that sandwich. I appreciated the small talk, but it was unclear who was actually making my sandwich—there didn’t seem to be a clear flow or responsibility.
When I got back to my hotel and opened the sandwich, I was disappointed. It was thin, under-filled, and not visually appealing. The portion looked like something fit for a smaller size, not what I had selected. Thankfully, I had grabbed some spicy mustard because the sandwich lacked flavor. Also, it wasn’t cut, as requested, so I had to tear it apart myself.
While it was edible, it didn’t come close to expectations. If I had been closer, I probably would’ve gone back to address it.
Tip: Check your sandwich before leaving. The ingredients were sparse, the service felt uncoordinated, and the overall experience just didn’t deliver. If the young man is still in training, someone needs to be guiding him more closely—customer service makes a big difference.
Slow service, long line and only two staff members. My sandwich was cold by the time I got it, I come here especially for the hot sandwiches. I won't be back.
Solid place with phenomenal staff. Fast and fresh, great choice to hit up in the area for a good sammich without the mess and fuss of a lot of other places.
P.S. The flatbread is actually great if you're cutting calories, just saying.
Restaurantji Recommends
Sand had one piece of chicken, missing egg and wasn’t a full serving. Lettuce not too fresh looking. I buy this all the time in Scott’s addition this pot belly’s was sub par.
i come here weekly! the best subs, friendly staff and fresh ingredients! huge shout out to tim! he always make my boyfriend and i's subs to perfection!
Loved everything about my experience. Food was fresh and fantastic. Customer service was genuine and atmosphere was great.
Kid-friendliness: Kids meal available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avo Turkey Sandwich
Very unique fast food sandwich shop and more. Friendly service, great delicious subs, soup and salad, and yummy milkshakes. Good sandwich selections. I normally don’t like sandwich, but daughter loves this place. Now I am convinced.
Atmosphere: 5
Food: 5
Service: 5
Have been their customer for more than 3 years . Must say they have the best sandwiches in Richmond. prices are reasonable and their customer service is great. I'll recommend using potbelly app(download it in play store or Google play , it's a free app)to order your dishes it's much faster and easier, also you get coins which you can use your coins to get FREE sandwiches and enjoy many other perks and discounts. :)
Atmosphere: 5
Food: 5
Service: 5
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