Arrived this am at 8:05am, store should have been open. It WASN’T! We waited then left and went to another TS.
Atmosphere: 1
Food: 1
Service: 1
TIM
Just got off a 7hr drive and all I wanted was a smoothie. Soon as I walk in, workers are moving but nothing is coming out. I stood to the side check to see what I wanted for 5 mins or so. Then Stood in line for another 5 mins, on top of that 2 other customers were ahead of me longer than me. Plus a young lady waiting on her online order, she was in there so long her father got out the car ask where the heck is their order. You could hear a pen drop. No communication at all, no one greeting as customers entering.Dame shame and I don’t live no where near this location. Retraining needs to be done.I got irritated and left
Service: 1
Stacey
Very rude service at this location.
Service: 1
Ashley Z
This was the worst service I have ever had. The owner needs to do something about the guys that work
Atmosphere: 2
Food: 3
Service: 1
Suprena F.
Best tropical smoothie I've been to in VA, bathroom and the entire restaurant was very clean. staff was very professional looking and nice. Service was extremely fast, I was in there for less than 5 minutes. The Baja wrap was hot and delicious and my smoothie was amazing.
Jadyn Lillie
Service was horrible. Waited over 30 minutes for 2 smoothies. Employees totally ignored our existence for about 10 minutes while trying to order.
Atmosphere: 1
Food: 1
Service: 1
Adam Wood
I've been avoiding this location because of the poor ratings. Today, however, I accidentally placed an order at this location today instead of my usual location. I was surprised at the clean appearance from outside the store. However, when I entered, there was someone sitting at one of the tables, eating and on his phone. I couldn't tell if he was an employee or not based off his deamenor as he just stared and did not greet me while continuing to drink from his cup.After I got my food. I started consuming the smoothie I ordered. I usually always order the same smoothie. For some reason, the smoothie here had a weird aftertaste that lingers for a long while after drinking.The wrap was actually pretty decent if not for the very wilted lettuce.I just thought I'd add my two cents. I really wanted to give this place a good review because the current reviews seemed a little unfair. Especially since they are next to a Tesla supercharger with a bunch of Karen Tesla owners (I'm also a Tesla owner). However, it seems the reviews are valid about poor customer service and weird food prepping. Now I can avoid this location based on my own experience instead of others'.
Atmosphere: 2
Food: 3
Service: 1
Holly Rodriguez
I ordered a Sunrise Sunset and went to put gas in my car. Picked up my order 20 minutes later. It was BROWN and I tasted banana in it. I came back and told the associate I believe I was given the wrong order because I tasted banana in it and my smoothie was brown. He said it was because I waited too long to pick it up and it melted, changing the taste of the smoothie.He grudgingly made me another one - when I said thank you for remaking it he did not respond.He gave me the re-made smoothie and did not ask me if it was better - in fact. He left before I tasted it.Below is a picture of what I received. Now I’ve been going to Tropical Smoothie for years. I know what a Sunrise Sunset tastes like, and this isn’t it.It is watered down and literally tasteless. Maybe the fruit has expired? I don’t know. I had to leave to move on with my day but Corporate will surely be getting a call.I mean, damn dude. It’s not rocket science. It’s a smoothie. Do your damn job.
Atmosphere: 1
Food: 1
Service: 1
ang bell
Went to this location while stopping to charge our Tesla. We did an online order. The breakfast wrap and smoothie was good. No complaints there. However the service was blah. The owner ( I assume. An older man) was not friendly. Barely spoke 5 words. It was early morning and the store was clean. Next time maybe I’ll go over to Panera. Customer Service means a lot to me.
Abrianna Gregory
Normally I go there for my lunch break and everything comes out fine (online order pickup) but today it seemed like they had someone new hire and the red headed girl was very mean to him and wasn’t helping him, I got the Chicken pesto there was pesto all over the bag, had no chicken they put bacon on there? I normally have a good experience but for her to treat him like that when they only had me and another customer in there was crazy
Smoothies that you will wish you made your own at home, when I asked the rude Arabic man (who appears to be racist to me and a few black people in the store,) if he can put less ice he replied in a very mean way that it will be watery then.... I said can you put a little more kale to make thicker? He said that would be extra in a rude tone. He began to explain to me that the workers cost a lot and they need to charge extra even if only a few pieces of kale, (kale is 1.50 a pound) it's obvious he is the owner since why would he care about a handle full of kale. I am amazed that for a 9 dollar smoothie that will cost me 1 or 2 dollars to make at home. The guy is very rude and trying to complain about how much it costs them. Weird experience from a very frustrated old man. Not going back to be treated so bad and be careful as I would not trust this place to grab me a water.
Jordan Padgett
This place sucks. Employees are rude...they viewed us as a hassle. NOT ANOTHER DIME! I'm awaiting the robo response from Tropical Smoothie asking me to tell them more via their webpage...I won't respond to bots.
Thomas M.
A bit of a hidden gem in my opinion. Delicious smoothies, tasty food, and super friendly staff. A nice, comfortable place to sit down and enjoy a cold smoothie on a hot day. Bonus points for using actual fruit instead of purée or extract like other places.
Cristal Baez
My flatbread was so messy, I ordered sweet potatoes for the side & they gave so little. The bathroom had a sign that they didn’t have toilet paper so it’s unavailable & the customer service was lacking only reason they getting two stars is because the smoothies were delicious
Jadie Cho-Shue
Today, My order was missing my quesadilla. I’ve just about had it with this location. They put the bag of chips in the bag and basically handed an empty bag with the smoothie. It’s rare you get a friendly and diligent person behind the counter.They never answer their phone at this location.Additionally, they always seem short staffed and/or staffed with some people who could not care if a customer was there or not. they’d rather be looking at their phones or have a phone conversion with AirPods in their ear.UPDATE: they remade the quesadilla but incorrectly as they included items I needed omitted so I didn’t even eat the food except parts of the tortilla. The girl behind the counter was nice and offered a free cookie for my troubles. I still stand and along with everyone else who left a review that there are staff here at this location who are ruining this place. I increased from 1 star to 2 star.
Arrived this am at 8:05am, store should have been open. It WASN’T! We waited then left and went to another TS.
Atmosphere: 1
Food: 1
Service: 1
Just got off a 7hr drive and all I wanted was a smoothie. Soon as I walk in, workers are moving but nothing is coming out. I stood to the side check to see what I wanted for 5 mins or so. Then Stood in line for another 5 mins, on top of that 2 other customers were ahead of me longer than me. Plus a young lady waiting on her online order, she was in there so long her father got out the car ask where the heck is their order. You could hear a pen drop. No communication at all, no one greeting as customers entering.Dame shame and I don’t live no where near this location. Retraining needs to be done.I got irritated and left
Service: 1
Very rude service at this location.
Service: 1
This was the worst service I have ever had. The owner needs to do something about the guys that work
Atmosphere: 2
Food: 3
Service: 1
Best tropical smoothie I've been to in VA, bathroom and the entire restaurant was very clean. staff was very professional looking and nice. Service was extremely fast, I was in there for less than 5 minutes. The Baja wrap was hot and delicious and my smoothie was amazing.
Service was horrible. Waited over 30 minutes for 2 smoothies. Employees totally ignored our existence for about 10 minutes while trying to order.
Atmosphere: 1
Food: 1
Service: 1
I've been avoiding this location because of the poor ratings. Today, however, I accidentally placed an order at this location today instead of my usual location. I was surprised at the clean appearance from outside the store. However, when I entered, there was someone sitting at one of the tables, eating and on his phone. I couldn't tell if he was an employee or not based off his deamenor as he just stared and did not greet me while continuing to drink from his cup.After I got my food. I started consuming the smoothie I ordered. I usually always order the same smoothie. For some reason, the smoothie here had a weird aftertaste that lingers for a long while after drinking.The wrap was actually pretty decent if not for the very wilted lettuce.I just thought I'd add my two cents. I really wanted to give this place a good review because the current reviews seemed a little unfair. Especially since they are next to a Tesla supercharger with a bunch of Karen Tesla owners (I'm also a Tesla owner). However, it seems the reviews are valid about poor customer service and weird food prepping. Now I can avoid this location based on my own experience instead of others'.
Atmosphere: 2
Food: 3
Service: 1
I ordered a Sunrise Sunset and went to put gas in my car. Picked up my order 20 minutes later. It was BROWN and I tasted banana in it. I came back and told the associate I believe I was given the wrong order because I tasted banana in it and my smoothie was brown. He said it was because I waited too long to pick it up and it melted, changing the taste of the smoothie.He grudgingly made me another one - when I said thank you for remaking it he did not respond.He gave me the re-made smoothie and did not ask me if it was better - in fact. He left before I tasted it.Below is a picture of what I received. Now I’ve been going to Tropical Smoothie for years. I know what a Sunrise Sunset tastes like, and this isn’t it.It is watered down and literally tasteless. Maybe the fruit has expired? I don’t know. I had to leave to move on with my day but Corporate will surely be getting a call.I mean, damn dude. It’s not rocket science. It’s a smoothie. Do your damn job.
Atmosphere: 1
Food: 1
Service: 1
Went to this location while stopping to charge our Tesla. We did an online order. The breakfast wrap and smoothie was good. No complaints there. However the service was blah. The owner ( I assume. An older man) was not friendly. Barely spoke 5 words. It was early morning and the store was clean. Next time maybe I’ll go over to Panera. Customer Service means a lot to me.
Normally I go there for my lunch break and everything comes out fine (online order pickup) but today it seemed like they had someone new hire and the red headed girl was very mean to him and wasn’t helping him, I got the Chicken pesto there was pesto all over the bag, had no chicken they put bacon on there? I normally have a good experience but for her to treat him like that when they only had me and another customer in there was crazy
Restaurantji Recommends
Smoothies that you will wish you made your own at home, when I asked the rude Arabic man (who appears to be racist to me and a few black people in the store,) if he can put less ice he replied in a very mean way that it will be watery then.... I said can you put a little more kale to make thicker? He said that would be extra in a rude tone. He began to explain to me that the workers cost a lot and they need to charge extra even if only a few pieces of kale, (kale is 1.50 a pound) it's obvious he is the owner since why would he care about a handle full of kale. I am amazed that for a 9 dollar smoothie that will cost me 1 or 2 dollars to make at home. The guy is very rude and trying to complain about how much it costs them. Weird experience from a very frustrated old man. Not going back to be treated so bad and be careful as I would not trust this place to grab me a water.
This place sucks. Employees are rude...they viewed us as a hassle. NOT ANOTHER DIME! I'm awaiting the robo response from Tropical Smoothie asking me to tell them more via their webpage...I won't respond to bots.
A bit of a hidden gem in my opinion. Delicious smoothies, tasty food, and super friendly staff. A nice, comfortable place to sit down and enjoy a cold smoothie on a hot day. Bonus points for using actual fruit instead of purée or extract like other places.
My flatbread was so messy, I ordered sweet potatoes for the side & they gave so little. The bathroom had a sign that they didn’t have toilet paper so it’s unavailable & the customer service was lacking only reason they getting two stars is because the smoothies were delicious
Today, My order was missing my quesadilla. I’ve just about had it with this location. They put the bag of chips in the bag and basically handed an empty bag with the smoothie. It’s rare you get a friendly and diligent person behind the counter.They never answer their phone at this location.Additionally, they always seem short staffed and/or staffed with some people who could not care if a customer was there or not. they’d rather be looking at their phones or have a phone conversion with AirPods in their ear.UPDATE: they remade the quesadilla but incorrectly as they included items I needed omitted so I didn’t even eat the food except parts of the tortilla. The girl behind the counter was nice and offered a free cookie for my troubles. I still stand and along with everyone else who left a review that there are staff here at this location who are ruining this place. I increased from 1 star to 2 star.