Wendy's
10177 Brook Rd, Glen Allen
(804) 955-9335
Recent Reviews
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Great hot, fresh food served quickly by very attentive people.
Atmosphere: 4
Food: 5
Service: 5
how are you gonna accidentally charge my moms card for another persons order and NOT void it or refund the money back, she looked at her bank statement saw a charge that WASENT our then called the wendy’s to ask them about it, they told her she had to COME BACK to get a refund cause they needed her card. mind you the manager knew about it when it happened and DIDNT TELL ME MOM IT HAPPENED AND LET HER DRIVE OFF WITHOUT A REFUND. so no she’s going OUT of her way to come back to the wendy’s to get her money back. yall SUCK! as well as your crappy management.
Atmosphere: 1
Food: 1
Service: 1
Sitting here right now during open hours and no one's home. Canceling a mobile order sitting in the drive thru, looped the building multiple times.
Atmosphere: 1
Food: 5
Service: 1
Lobby was overflowing with trash, drink machine in the lobby was out of syrup even after telling the guy working the front they continued to give other customers drink cups to use in the lobby which makes no sense. Everyone waiting for food kept warning each other not to use that drink machine. I waited 25 minutes for my food (which I had time but if you’re in a rush not the best place for fast service) I also used the restroom which had no toilet paper. After notifying the man working the front he seemed to care less that it was disgusting in that lobby.
Atmosphere: 1
Food: 3
Service: 2
Staff was kinda rude and yall wensday meal was a let down still great food
Atmosphere: 5
Food: 4
Service: 3
Bought this meal. Very surprised to find out that it was $10.99. For chicken nuggets 10 of them, small fry, two secret sauces, and an ice cream treat. The only thing that was good about this meal was the ice cream. Not worth $11.50.
Atmosphere: 4
Food: 1
Service: 4
The place inside need some help on cleaning and maintenance.
Atmosphere: 2
Food: 3
Service: 4
On must days the line is around the corner because it’s just that slow or just short and slow like the little school bus. In line today and workers are on the curb, 2 taking out trash and NO ONE answering the drive thru. Cars have been waiting over 10 minutes now without a single word . For an area that is growing this Wendy’s is not keeping up and hasn’t for many many years now. I guess the owner/manager dropped the baby off with the babysitters and never returned.
The person working the drive though seemed to be high. Did not have the ability to take an order. When told they had the wrong items in the screen argued that it was right.
The car in front of us left and so did we without getting the food. zero chance it would have been correct.
avoid this place at all cost.
Service: 1
Mobile order done, 5 minutes to get to the Wendy's only 1 car on line. My drinks were wrong , my frosty wrong. Then I'm asked to move to the side that my food will take a minute. 20 minutes later I had to go in and ask where is my food, to be told a couple of more minutes. There were 7 employees on site and all without hairnets and making people wait. Upper management should check those surveillance since they are robbing them blind with all the business they must be losing since people left the lines. I live 5 minutes away and this would be the last time I go , every time there is a problem with the orders. All employees and the manager suck.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very pleasant staff
Atmosphere: 4
Food: 4
Service: 5
25 minutes in the drive through line. I was able to order on mobile app before I even got to the speaker. When I finally got to the pickup window it was another 5 minutes before getting my food. Shut this place down.
Atmosphere: 1
Food: 1
Service: 1
Would have gave more stars, but the Manager working on 6/26/2025 at 7pm upset with window servicer added a large chili to my order. Mad cause my order is already over $80.
Atmosphere: 1
Food: 3
Service: 3
Don’t stop here. Really bad service with rude people. Skip this location
Limited the number of bergers I could place in my order... i have a car full of kids.
Terrible service because every other wendys I went to in this area has had 0 issues taking my order. Terrible service.
Atmosphere: 1
Food: 3
Service: 1
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