McDonald's
7099 George Washington Memorial Hwy, Gloucester
(804) 694-4810
Recent Reviews
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Food sometimes good sometimes not so good.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Double Cheeseburger, Cheeseburger
I like to travel to different restaurants to eat and do a review. However upon doing a visit with this particular McDonald’s, I was very displeased with the rushed service. I ordered two ten piece nuggets, a medium fry and two double quarter pounders with no onion. I was fine with the drive-through lady asking me to pull up to the thank you stop in the drive-through. However, after reviewing my receipt I see I was rung up wrong. I didn’t make a big deal and still waited. But what I wasn’t fine with, was waiting to receive some of my food hot and then some just warm. It seemed to have been sitting while the rest was cooked. A man came to the driver window to give me my bag of food, once receiving my bag of food, I noticed I only had received 2 single pounders instead of the doubles that I asked, and no fries and warm nuggets instead of hot ones. I asked for buffalo and ranch sauce. Instead I received only buffalo.
I then went back through the drive through and requested a hot fry that was supposed to be on my bag already. Again a man came to the car and gave me yet again more warm food but not hot and fresh fries. I asked the man what happened to the nuggets not being hot and I shared with him that we requested hot fries. He then rudely cut me off from explaining to him what I wanted and said I am the manager. He said he saw her put fresh nuggets in there and we don’t have ranch, and your fries are hot. I asked him to feel our nuggets and taste the fries. He persisted in over talking me and stated a few more times that I am the manager and I know all your food is hot.
I didn’t want to go back and forth with him so I said ok Sir, no problem. I’ll just take the warm food and be on our way. Thank you. He said good day, I said ok and I’ll just submit a review. Thank you.
This was not what I expected at all. But here’s the review I promised, and I hope that they do better with pulling cars up and delivering warm food to paying customers. Customers want all their food hot. And If your customers must wait, out of courtesy please just ensure they have fresh and hot fries out the grease, and nuggets dropped fresh while you make hot and fresh burgers too. Don’t over talk your customer, that’s rude and unprofessional, especially when you’re the manager. Managers supposed to set the tone, and be understanding. They Humbling yourself the next time an error is found and your customer brings it to your attention. That would have made our trip and visit better.
Atmosphere: 1
Food: 2
Service: 1
Worst McDonalds in the world! Twice in a row they can’t fill an order in under 10min. It was also only an offer for 10 nuggets, not a huge order with multiple custom meals.
Atmosphere: 1
Food: 1
Service: 1
Fast drive thru
Atmosphere: 5
Food: 4
Service: 5
I went there on a Saturday with 3 of my grandsons 1 toddler & 2 teenagers I’ve ordered for them thru the drive through my toddler grandson only eat fries from there. Well after I paid pulled up to the next window to receive my food they forgot the large fries I honked my horn not once, twice but, three times then finally this little nasty girl name Avery came to ref window and said ( YOU DO NOT HACE TO DO THAT) at this point she running off at the mouth so I let her have the business the manager assured me that she was getting suspended for 1 week but that was a lie she was there the very next day so it’s cool for employees to talk to customers any type of way I will never ever spend another dollar at thot particular McDonald’s again in life!!!
Bring back the dollar menu
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Big Mac
Didn’t get my order, wait time was over 20 minutes and I went inside
Store manager refused to ring up patties on the register menu (menu item) and claimed that (even though we eat here weekly) that patties have not been available as an a la carte item for over a year.
Managers name is reported as: Anthony.
Due to dietary restrictions, while my family can eat here, I can only eat the patties. I cabbot afford to be rung up $28 for four burgers.
Atmosphere: 1
Food: 1
Service: 1
love this place best food out there been there a few times and the serves was slow on most days and most times I'm in and out in a minute it just depends on the time u go, and the staff is nice
Parking: parking is somewhat a hassle, but it all depends on the timing on most days its almost full and others its empty
Kid-friendliness: it is a kid friendly environment for the most part the kids tend to run around the lobby and dining area at one point I have seen 1 kid run behind the register
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: World Famous Fries, Chicken Mcnuggets
Slowest and most disorganized McDonald’s.. tried to give the benefit of the doubt by coming a few times and each time it’s the same. Over 12 minutes for a simple 1 person order. Mobile curbside takes forever and easily overrides the supposed convenience. So, I went in the next time and it took 15 minutes for a to go nugget meal. Never again…
Restaurantji Recommends
Kinda dirty
Atmosphere: 1
Food: 4
Service: 2
The food was on point. But, the staff would forget to half our order. Also, we ate inside and it was disgusting in there. Only a few tables were somewhat clean.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: World Famous Fries, Strawberry & Crème Pie, Double Cheeseburger, Cold Old Chicken Nuggets, Big Mac, Vanilla Cone, Mcflurry with M&M's Candies, Mcchicken
Slow and rude.
Atmosphere: 1
Food: 2
Service: 1
This is now on my do not go list. Fries not cooked enough, burger over- salted and dry. Waited 30 minutes at Curbside Pickup to have to walk inside and get it. Spend your money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Hamburger Happy Meal Not available. Ordered hamburgers that were available (kinda funny) three orders of fries were cold, both ketchup dispensers were empty and no soap in restrooms.
Atmosphere: 2
Food: 2
Service: 1
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