Pizza Hut
6697 Fox Centre Pkwy, Gloucester
(804) 824-9925
Recent Reviews
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Ordered a medium Supreme pizza and bread sticks. After I ate a couple of slices and about two bites of the bread sticks.i got sick.i will never order from them again.i just have to be cautious where I eat at.
Did an online order for delivery for a one large pizza and boneless wings special. It showed what time it was supposed to arrive and after 20 minutes past the supposed time of arrival, I called the store. The store would not pick up and my call went to a call center who did not know the status of my order. I called three times and my call got forwarded all three times. My order finally arrived and it was not spectacular. I will not suggest or return to Pizza Hut due to the poor service, quality of food, and the cost.
I ordered a pizza on the website where they allow you to pick which side of the pizza you're going to put certain toppings. The whole entire Pizza add pepperoni even though I only asked for half. They only put my garlic pesto on two slices when I asked for the other half. They didn't give me my peppers or my mushrooms on the one half and completely messed up my pizza!! And if this isn't bad enough, we called to make a complaint to let them know that they messed it up just to get put on hold for a while and then for the call to get redone and then to get hung up on! This is terrible service, don't get what you paid for obviously, and you get hung up on if you try to call and complain 🤦 we will be coming into the store after the holidays and making a complaint in person where they cannot hang up on us!!!!! And I hope the manager who reads this offers discipline and punishment those who decided to be so rude to us on the phone hanging up on us !!!!
Steven is the customer service king! Best pizza hut
Atmosphere: 5
Food: 5
Service: 5
I order heer all the time and pick it up the service is always very friendly and my order is always great. Seems like a lot of bad reviews are with using door dash may I suggest pick up your food. Great pizza and great workers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Topping Pizza Mushrooms Pepperoni and Sausage on Half
Unprofessional, rude, crazy delivery driver that was doordash and not PizzaHut who we ordered from. Food was tampered with and more problems after that. Can't believe this location is still open after the stories I have heard from past employees...
Atmosphere: 1
Food: 1
Service: 1
Husband ordered two pizzas and wings yesterday for the children and I. It was unfortunately an unpleasant experience. We never really get chain food. Due to the storm and being busy, we decided to order delivery. He placed the order online with Pizza Hut. We ordered 2 pizzas and an order of wings.
For some reason, the company Doordash started texting my husband. He knows I won't use Doordash, and he refuses to use those other apps. We personally just do not trust or like those apps. And we'll here is a clear example of why.
The woman who came to the door, "the dasher" would not hand the food to my husband. After an awkward exchange, she about dropped the food. Secondly, the order of wings we ordered was open. Sauce from the wings went on my husbands nice clean shirt. That's a triple whammy in my book.
My husband called pizza hut after we looked at the order and got some oxyclean on his shirt. We told Pizza Hut we did not want the order. We just wanted to forget the whole experience and not return. Pizza Hut supposedly offered a few suggestions. We declined. We were told we were getting a refund. Have not seen a refund yet.
Pizza Hut gave our food to a stranger, our personal information, and address. We had a bad experience with these ordering apps before. That's why we don't use them.
We ended up getting food elsewhere. I don't necessarily blame the young lady my husband spoke to, but will be calling back to Pizza Hut if we do not see the refund we were offered. I feel we wasted money, had our privacy invaded, and time wasted.
I would like to mention Pizza Hut took down my Husband's review for everyone to see. I hope pizza Hut is not hiding honest reviews or discriminating against us.
Food: 1
Service: 1
Late night (last minute) carry out order and the two ladies working tonight (6/17/24) were super sweet. Very appreciative because it was almost closing time and they could have very easily said “no” to our order. Thanks again!
Atmosphere: 5
Food: 5
Service: 5
Not worth anything...can't get any one that understands English...is this still America???
Terrible location with multiple rude and disrespectful employees... saw food prep equipment and folded boxes fall on ground and not be sanitized. Late make
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Pizza was picture perfect as you can see, super smooth transition and the guys were very friendly ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Buy one pizza get get one free day January 10 promotion,ordered a large pepperoni and a cheese,they charge 19 dollars for a pepperoni pizza,the pizza was dry,no sauce,could have gotten 4 pizzas from little Caesars with sauce and better taste,the service was rude when I questioned the price
Atmosphere: 2
Food: 1
Service: 2
Food arrived luke warm......again.
Atmosphere: 3
Food: 3
Service: 3
Delivery driver was very nice. Fast service, good food.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Always A plus, I have been a customer for years and it's always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza, Pepperoni Lovers Pizza
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