Placed a mobile order to this location by mistake, have called six times in a rownto try and cancel and no one will answer the phone. It just rings and rings until someone on the other end hangs up.
Atmosphere: 1
Food: 1
Service: 1
Tricia Lynn
There are flies everywhere and are landing on the food. I think there needs to be an extermination or some type of fly trap.
Atmosphere: 1
Food: 1
Service: 5
Kenli Rosado
Haylee is so nice but she is overworked. They were super busy and she was doing her best with no help. Daniel, who isn't even on the clock, comes in and starts yelling at her for how she is doing her job. He was with his possible girlfriend who was smoking in the front of the building while he was playing on a switch. He came in judge her, yelled at her, and didn't even help when she asked him to. All while he came just to disturb her.
Atmosphere: 1
Food: 4
Service: 3
Delta Echo
Rude employees
Service: 1
Robert Wagner
Food was prepared the way I wanted. The business was clean and the employees were professional.
Atmosphere: 4
Food: 4
Service: 5
Ryan Blake
Every time I've had a sub from this establishment, it has been made well. I had a multi-sub order I made for my family and they labeled every sub so it was easy to tell which sub belonged to who without the guesswork (huge kudos for this). The sub I had today was in a paper sleeve instead of plastic, which I prefer as it reminds me of what the local sub shops use and is recyclable/compostable. Look forward to continuing to order my lunch sub from here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Jessica Allen
Absolutely LOVE this Subway and go out of our way of other subways in the area just to come to this one because it is so much better! We always put our orders in on the app and go inside and pick it up and it’s always done within a few minutes which is perfect. We have ordered several times over the last 2 years and have never been disappointed. My husband and i ordered last night through the app and he wrote a special request on the notes asking for “extra extra onions on the wifes” and didn’t think they really even read the notes but they sure do! Both of our subs were PERFECT and the best part is, they wrote back little notes on our subs which was just so incredibly cute and made our night! Y’all are absolutely wonderful!
Tiffany Marez
I was getting a footlong today an a girl kylee was making my sandwich and I notice she had severe dandruff falling from her hair onto the food. I literally walked out. That is so nasty. It was chunks of dandruff. It was all over her shirt an her cap. So gross will not come again if she is still working there.
Danielle Newman
Quick and excellent customer service
Thomas Millen
Excellent service by Alona at subway across from cookout, made sure to guide the new employee whilst completing my specific order ?
Well.. the food was great! Subway usually is. The problem, initially, was the mobile app. They had a deal for BOGO Foot Long if you ordered and paid on the app so even though we were already in the store I downloaded the app in order to get this discount. Thankfully, they still allowed us to tell them what we wanted on our sandwiches in person because the app was not user friendly at all. Once I finally got a user profile set up and added my payment information, on the very last step of placing the order, the app gives an error message. By this time our sandwiches were ready and we're standing at the register, and it just keeps saying that, basically, there's a problem with the STORE'S latest update to their system. We spend a few minutes "re-trying" while the shift manager calls the owner who tells her that their system is constantly updating itself and we just have to keep trying. Okay. Now there are other customers behind us having the same problem so we step back from the register and let the next person go in front of us. And the next one. And the person after that. The shift manager then says to those of us waiting that they can't just fix the problem by only charging us for one sub and figuring out the problem later because it will negatively affect their "bread count". Now, I used to work at this SAME Subway 16 years ago.. when I was in High School. As assistant manager. I know about the bread counts. MY issue is: I'm nine months pregnant, I've been in the store almost 30 mins now, and this lady is starting to get rude even though my husband and I were very patient, polite and understanding. Either I'm only paying for one sub, or they can both go in the trash and it'll be TWO subs against inventory. She charged me for just the one and slammed the change into my palm, which btw I immediately deposited into the tip jar, despite the attitude. None of the issues were the fault of these store employees, and I worked in bars and restaurants for MANY years so I'm extremely compassionate to service workers. Always. It was just disappointing to receive the negativity that we got from one of our favorite places, but ultimately I blame the people at the top for creating a sub par app in the rush to jump on the mobile ordering bandwagon. Discounts should have a back door code that employees can use in the event of app overload or failure. This definitely isn't the first time something like this has happened to me since mobile-order-only discounts became the next big thing, but other restaurants didn't make it this difficult to resolve the issue and send me on my way in a timely manner.
MARIE “Marie” PE
Great! Shared their new carrot cake cookie, gotta try it. Delish! Friendly, helpful and patient.
Joyce Hogge
My son ordered 2 classic trays of subs. When he went to pick them up, they were not ready. The CSR said "Sorry, I forgot." Who forgets an order of that size? We won't be ordering from them again. I would have rate a minus 5 if that was a choice.
Placed a mobile order to this location by mistake, have called six times in a rownto try and cancel and no one will answer the phone. It just rings and rings until someone on the other end hangs up.
Atmosphere: 1
Food: 1
Service: 1
There are flies everywhere and are landing on the food. I think there needs to be an extermination or some type of fly trap.
Atmosphere: 1
Food: 1
Service: 5
Haylee is so nice but she is overworked. They were super busy and she was doing her best with no help. Daniel, who isn't even on the clock, comes in and starts yelling at her for how she is doing her job. He was with his possible girlfriend who was smoking in the front of the building while he was playing on a switch. He came in judge her, yelled at her, and didn't even help when she asked him to. All while he came just to disturb her.
Atmosphere: 1
Food: 4
Service: 3
Rude employees
Service: 1
Food was prepared the way I wanted. The business was clean and the employees were professional.
Atmosphere: 4
Food: 4
Service: 5
Every time I've had a sub from this establishment, it has been made well. I had a multi-sub order I made for my family and they labeled every sub so it was easy to tell which sub belonged to who without the guesswork (huge kudos for this). The sub I had today was in a paper sleeve instead of plastic, which I prefer as it reminds me of what the local sub shops use and is recyclable/compostable. Look forward to continuing to order my lunch sub from here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Absolutely LOVE this Subway and go out of our way of other subways in the area just to come to this one because it is so much better! We always put our orders in on the app and go inside and pick it up and it’s always done within a few minutes which is perfect. We have ordered several times over the last 2 years and have never been disappointed. My husband and i ordered last night through the app and he wrote a special request on the notes asking for “extra extra onions on the wifes” and didn’t think they really even read the notes but they sure do! Both of our subs were PERFECT and the best part is, they wrote back little notes on our subs which was just so incredibly cute and made our night! Y’all are absolutely wonderful!
I was getting a footlong today an a girl kylee was making my sandwich and I notice she had severe dandruff falling from her hair onto the food. I literally walked out. That is so nasty. It was chunks of dandruff. It was all over her shirt an her cap. So gross will not come again if she is still working there.
Quick and excellent customer service
Excellent service by Alona at subway across from cookout, made sure to guide the new employee whilst completing my specific order ?
Restaurantji Recommends
Delicious
It was good,but didn't toast my breadEnough
Well.. the food was great! Subway usually is. The problem, initially, was the mobile app. They had a deal for BOGO Foot Long if you ordered and paid on the app so even though we were already in the store I downloaded the app in order to get this discount. Thankfully, they still allowed us to tell them what we wanted on our sandwiches in person because the app was not user friendly at all. Once I finally got a user profile set up and added my payment information, on the very last step of placing the order, the app gives an error message. By this time our sandwiches were ready and we're standing at the register, and it just keeps saying that, basically, there's a problem with the STORE'S latest update to their system. We spend a few minutes "re-trying" while the shift manager calls the owner who tells her that their system is constantly updating itself and we just have to keep trying. Okay. Now there are other customers behind us having the same problem so we step back from the register and let the next person go in front of us. And the next one. And the person after that. The shift manager then says to those of us waiting that they can't just fix the problem by only charging us for one sub and figuring out the problem later because it will negatively affect their "bread count". Now, I used to work at this SAME Subway 16 years ago.. when I was in High School. As assistant manager. I know about the bread counts. MY issue is: I'm nine months pregnant, I've been in the store almost 30 mins now, and this lady is starting to get rude even though my husband and I were very patient, polite and understanding. Either I'm only paying for one sub, or they can both go in the trash and it'll be TWO subs against inventory. She charged me for just the one and slammed the change into my palm, which btw I immediately deposited into the tip jar, despite the attitude. None of the issues were the fault of these store employees, and I worked in bars and restaurants for MANY years so I'm extremely compassionate to service workers. Always. It was just disappointing to receive the negativity that we got from one of our favorite places, but ultimately I blame the people at the top for creating a sub par app in the rush to jump on the mobile ordering bandwagon. Discounts should have a back door code that employees can use in the event of app overload or failure. This definitely isn't the first time something like this has happened to me since mobile-order-only discounts became the next big thing, but other restaurants didn't make it this difficult to resolve the issue and send me on my way in a timely manner.
Great! Shared their new carrot cake cookie, gotta try it. Delish! Friendly, helpful and patient.
My son ordered 2 classic trays of subs. When he went to pick them up, they were not ready. The CSR said "Sorry, I forgot." Who forgets an order of that size? We won't be ordering from them again. I would have rate a minus 5 if that was a choice.
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