Tropical Smoothie Cafe

I thoroughly enjoy their Santa Fe Chicken quesadilla. They had a jerk chicken one for a limited time and I loved both of them!!! Then, all of the bad habits and ServSafe disregards began and I, after about a year ago finding a long dark hair in my quesadilla, was hungry and decided to give the benefit of doubt to TSC, but again... I was MISERABLY FAILED!! I ordered my usual and an extra for a recovering friend only to get home, warm it up by air toasting it further because it was barely pressed, to find it had NO CHICKEN IN IT!!!! I OPENED IT UP... NO CHICKEN!!!! I WORKED 8am-2pm AND GOT OFF LATE AND LIVE 25 MINUTES AWAY FROM this store!!! I called to inform them and was told I could bring it back for a remake.... AAAAAAHHHHH...NO, IN THE POURING RAIN 25 MINUTES AWAY THAT IS 40 MINUTES IN THE POURING RAIN.... AAAAHHHH, NO!!! "Come back for a remake and I'll leave a note with the receipt attached so you can get it free." The more thinking I do the madder I get!! The nerve! I PAID FOR SOMETHING THAT DID NOT COME AS IT WAS SUPPOSED TO, HOW AM I GETTING ANYTHING FREE??? My time, safety, and inconvenience is worth WAAAAAYYY MORE THAN THAT! I was polite and happy only to get home to be HANGRY and tired! Then, to have to COOK AFTER A LONG DAY, that was another SLAP IN THE FACE!

Atmosphere: 2

Food: 1

Service: 2

I went there tonight and they made my wrap incorrectly twice, annoying but not a huge deal. When I asked them to remake it they gave me an attitude like I was the problem. If I’m paying for my food I want it made correctly. 10/22 6:30pm.

The workers here had super customer service skills. Thanks guys, I had a wonderful experience! Sunrise Sunset Smoothie was good as usual =)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Wrap, Sunshine Smoothie, Buffalo Chicken, Chicken Pesto

Very nice people ☺️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sunshine Smoothie

What an awesome Team at Gloucester. Always friendly, efficient and professional. Love you guys! Kudos!

Atmosphere: 5

Food: 5

Service: 5

I was waiting for an order for 15 mins, when I asked how much longer, the girl tried to snidely ask if I saw if they were busy,, to which I replied but yes I had ordered before everyone else in there. They were too dumb to do a refund. Never will Come here again

The cleanest, fastest TSC I've been to in YEARS

The cleanest, fastest TSC I've been to in YEARS

Quick lunch options ...I often go here for lunch in between showing homes.

Delicious smoothies but OMG!!! Almost $20 for 2 drinks after tax. They were good but not that good.

Quick lunch options ...I often go here for lunch in between showing homes.

Love VA130 <333

The woman Shweta(?) working the morning 10/28, 5 stars! Poor woman was all by herself and still maintained great customer service, very nice/friendly! She worked as quickly as she could.

Love VA130 <333Features: Crew members wear masks + gloves, wipe down quite often. Store is very clean.

5 stars. I recently had an issue with my online order and the manager personally called me immediately to fix the situation. I'll be back for my Bahama Mama's for sure ?