Chipotle Mexican Grill

Chips are consistently stale at this location. I’ve given it several tries at different times in the day. Always stale. Also I found a hair (definitely wasn’t mine) and an avocado sticker in my burrito bowl this last time 🤢. They should really stop over-prepping the chips and just make them fresh and have a little attention to detail with everything else. I miss the quality chipotle had pre-Covid, hoping to find a better location.

Atmosphere: 2

Food: 2

Service: 3

I took my granddaughter here and the first thing I noticed was how unhappy all the servers looked behind the line. That is not hospitality. The second thing I noticed was how filthy the food lines were. There was food all over the line and nothing was cleaned up; there was food on the floor behind the line that no one bothered to sweep up. The last disgusting thing my granddaughter discovered was a hair in her food! I have never been to that restaurant before, and now I definitely will never be back.

Atmosphere: 1

Food: 1

Service: 1

Very dirty on the line, not cleaned up after each order restaurant dirty its the worst that ive seen it ever and we go often. employees foul language in front of customers lobby full being very loud and rude .

Atmosphere: 1

Food: 3

Service: 1

Went to the store on 03/22/25 (Saturday) to pick up my and my sister's online order for 4:50 pm. After waiting for employees to finish talking, a staff member finally told me that their ordering system was down and that they hadn't received any online orders. I contacted corporate for a refund. After a lot of back and forth, I finally got a refund, but my sister didn't receive her rewards points back. The corporate member told my sister that the store manager reported there was no problem with the online system and proceeded to grill her about it. Very unprofessional, and the lies are not appreciated. Perhaps this is another restaurant in this town center that needs to go since they can't keep up.

Atmosphere: 1

Food: 1

Service: 1

Chipotle has always been a go-to spot for those looking for a fast, customizable meal that's also on the healthier side. I've had my fair share of visits, and while the experience is generally positive, there are a few things that I think need some attention to elevate the overall experience.

The Experience:

First off, the lines can get long during lunchtime, especially around the midday rush. I try to avoid the rush and only come at times when they are not as busy, so I'm usually in and out.

The Food:

When it comes to the food, I find Chipotle to be a solid option for anyone trying to eat healthily without compromising on flavor. My usual go-to is the burrito bowl with double chicken. The portions are generous, enough for a hearty meal, and I usually end up with leftovers for later—usually a second meal. The overall meal is a decent-sized serving, but the protein portions can feel a little skimpy sometimes. I’ve noticed that they seem to under-portion the protein, making you feel like you’re not getting your money’s worth unless you opt for the double protein. I’ve had bowls that didn’t seem to have nearly enough meat, especially when compared to the regular portion. This was made even clearer after a frustrating online ordering experience.

The Online Ordering Experience:

Now, here's where things took a turn. I decided to try online ordering for pickup once, which ended up being a huge letdown. I ordered the chicken burrito bowl with double protein, paid for it, drove to pick it up, and got home excited to eat in front of the TV. But when I opened the bowl, I found barely any meat. Seriously, it was barely enough to cover a single forkful. It was like they ran out of chicken & they just sprinkled a few bits of chicken throughout to make it look like they gave me double protein, but it was far from it. Naturally, I was heated.

I called the restaurant and spoke with the manager, who was very understanding. She apologized and asked me to bring the bowl back so they could fix it. I didn’t want to make another trip, but I decided to go back anyway since I wanted to get what I paid for. Fortunately, the team member who helped me at the restaurant quickly corrected the issue and gave me the double portion I had paid for.

Since that incident, I’ve avoided online orders here entirely and only order in person, where the food seems to be assembled much more reliably.

The Service:

For the most part, in-person service has been smooth. I’ve never had an issue with ordering at the counter. However, there was one small issue with the cash register during a recent visit. I made a purchase that totaled $14.95, I gave the cashier $15, and was given my receipt and food. But when I checked my receipt later at home, I noticed that I hadn't gotten my 5-cent change. While it’s a minor amount, I do think it’s the principle of the thing. I don’t care if it’s a penny or a nickel—cashiers should always give you your change. It was a small oversight, but it’s a detail that matters.

My Final Thoughts:

Chipotle is an excellent choice for a quick, healthy meal. The food is tasty, and you get a pretty good value for the price. I think with a few adjustments, such as more consistency in protein portions (and maybe a little more attention to small details like giving back change) and keeping the lobby clean, this place could easily hit 5 stars.

Overall, it’s a reliable and convenient option for when you're craving something fresh and healthy, and I’d recommend it to anyone looking for a quick bite. Just stick to ordering in person if you want to avoid any hiccups with online orders!

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Chipotle Chicken Bowl, Burrito Bowl

Awful environment, dirty, filthy, and rude workers

Atmosphere: 1

Food: 1

Service: 1

So salty i couldnt even eat it

Atmosphere: 1

Food: 1

Service: 1

They have to do better .. they didn’t tell me they were out of salad dressing until it was time to pay the counter was dirty get did they stop cleaning the counter as they go ? Got home my chips for my guacamole was stale

Atmosphere: 1

Food: 3

Service: 3

I learned the hard way not to do an online order here. I asked for fajitas veggies and got raw onions and a peice of green pepper 🥴

Atmosphere: 5

Food: 2

Service: 2

I’m so happy they’re building another chipotle a few minutes away. This chipotle here needs to get either shut down or need the old employees from years ago or a complete new batch of employees. I stand in here 15+ minutes without getting acknowledged so I end up not picking up the food and the order gets canceled. Another time recently I waited here for 35 minutes and told them the name of the order multiple times then after I finally asked what was going on the dude told me to say the order was already picked up when I’m sure he gave the order to someone else. So the employees I guess was just gonna keep looking at me the rest of the night without giving me the order. When I ate here about 2 weeks or so ago I got extremely sick. Sick people making sick food.

Not gonna lie the most disgusting chipotle ever and the dirtiest

Atmosphere: 1

Food: 1

Service: 1

Didn't eat there because the inside to eat was 2 small.

I just paid $60+ for 4 bowls and 3 drinks. The bowls were hardly filled and we're all hungry still. Honestly, a couple weeks ago they were still making decent size bowls and now they're just skimping people. For the price, not worth the amount you're getting now adays. Next time I'll be asking for a refund or for them to actually make a bowl. The restaurant was also filthy.. floors and tables.

Atmosphere: 1

Food: 1

Service: 3

The counter had more food on it than the trays. They need to clean as they go better

Atmosphere: 1

Food: 1

Service: 1

If I can give it no stars I would have the attitudes are very high at this location they are serving us and we are spending our hard-earned money and every time you ask them for anything they act like the customer has done something wrong if I could go behind the counter and make it myself I would

Atmosphere: 1

Service: 1

Recommended dishes: Burrito Bowl