This crap is nasty they sold me a burger plan it wasn't hot 😒 a shoe would taste better than this stuff. Two thumbs down 👎🏽 👎🏽
Atmosphere: 4
Food: 1
Service: 1
Dj ReUfToP
I will never go back there. The service is slow as hell. Plus the food was dry. The atmosphere was unacceptable. I literally saw a cockroach crawling on the wall of the facility. Buy the cashier.
Atmosphere: 1
Food: 1
Service: 1
Nevaeh Mccoy
Me and my gf ordered the big double trays, with nuggets and corndogs. We got a total of 7 nuggets. I got 3 and she got 4 the last time I checked it was a 5 ct that you get for a side. They weren’t rude or anything but skimping on the food is crazy, you couldn’t even give us both 4? Lol
Atmosphere: 3
Food: 3
Service: 4
Shawn Combow
The food is way better and cheaper the McDonald's Burger King, and they have really good milkshakes.
Atmosphere: 5
Food: 5
Service: 5
Travis Dillard
I ordered my food at 11:33pm (double burger tray, chicken quesadilla, and Cajun ranch wrap with a caramel cheesecake milk shake). The lady at the window told me my order was 11.17 then changed it to 10.77. When I arrived at the window the lady was rude and mistakenly said my order was 11.17 again. I corrected her and asked for ranch bbq and cookout sauce. Once she handed me my food she closed the window. She didn’t give me any cookout sauce then I waited for her to reopen the window. I asked for cookout sauce again then she said, “oh we are out”. She could have easily communicated that however I asked for ranch then I left. I arrive home to eat my food to find out my order was wrong. I did not receive my order correctly as mentioned above. Please look at the photo. The lady was rude, showed lack of customer service and integrity, did not communicate properly, unprofessional and could not review my order to ensure that it was correct before giving me just a tray. I would drive back but it’s 15 minutes from my location. Please check your food before pulling off but Cookout please assess your employees and train them properly. I am a unhappy customer. I ordered in the right lane and shared the time to ensure management can look into this. Once again not satisfied and should be compensated for the money I gave and did not even receive 3 food items totaling the tray.
stefa ilardi
Treats employees horribly. Whoever the manager is there needs to be fired for treating their employees disrespectfully infront of customers.
Atmosphere: 1
Food: 1
Service: 1
Jim Weeks
I ordered a chicken quesadilla and a corn dog for my housemate. Also two corn dogs and cheese fries for myself. Upon arriving home I discovered not only did they not give me a receipt, they did not give me my cheese fries and they shoved all the corn dogs in one box. The chicken quesadilla was so flat it looked like it had nothing on it but cheese. On top of that they did not give me my cheese fries. After driving back up there to fix the order, I did not as much as receive and I'm sorry I apologize or nothing. Then when I got back home I discovered they gave me a spoon to eat my cheese fries with and there wasn't enough of them to even fill a child. I was quickly reminded why I haven't went to cookout to eat in over 2 years.
Atmosphere: 1
Food: 3
Service: 1
donovan bryson
Foods garbage horrible staff
Atmosphere: 1
Food: 1
Service: 1
Brandon R
Mistreats workers. Should be reported to the better business bureau
Atmosphere: 1
Service: 1
jerry sims
DO NOT buy food here, there’s videos online of this place, mistreating workers.
Holly and the team prepared a catering order for me. Holly worked with me all day over the details. When I showed up to pick everything up, they had everything hot and ready. The service could not have been better, and the food was great. We appreciate Holly and the entire team!
Atmosphere: 5
Food: 5
Service: 5
William Hooks
It's all about to shakes
Atmosphere: 4
Food: 5
Service: 5
that Guy101
I don’t remember ordering a 17 year old scraping gum off the floor with my burger!! Just horrible
Atmosphere: 1
Food: 1
Service: 1
George Rampersaud
Service is fast, even if the line up looks long but the food isn't that good. Better off paying a bit more and eating elsewhere... also make sure to check your order before you leave.
Atmosphere: 5
Food: 1
Service: 5
Jason Moklak
I got a meal & a sandwich on the side. It cost about $20. The side of nuggets was 3 nuggets...They were not of the quality that 3 Nuggets demanded. They should've made it 6. My dog would been happier...not left hungry.
This crap is nasty they sold me a burger plan it wasn't hot 😒 a shoe would taste better than this stuff. Two thumbs down 👎🏽 👎🏽
Atmosphere: 4
Food: 1
Service: 1
I will never go back there. The service is slow as hell.
Plus the food was dry.
The atmosphere was unacceptable. I literally saw a cockroach crawling on the wall of the facility.
Buy the cashier.
Atmosphere: 1
Food: 1
Service: 1
Me and my gf ordered the big double trays, with nuggets and corndogs. We got a total of 7 nuggets. I got 3 and she got 4 the last time I checked it was a 5 ct that you get for a side. They weren’t rude or anything but skimping on the food is crazy, you couldn’t even give us both 4? Lol
Atmosphere: 3
Food: 3
Service: 4
The food is way better and cheaper the McDonald's Burger King, and they have really good milkshakes.
Atmosphere: 5
Food: 5
Service: 5
I ordered my food at 11:33pm (double burger tray, chicken quesadilla, and Cajun ranch wrap with a caramel cheesecake milk shake). The lady at the window told me my order was 11.17 then changed it to 10.77. When I arrived at the window the lady was rude and mistakenly said my order was 11.17 again. I corrected her and asked for ranch bbq and cookout sauce. Once she handed me my food she closed the window. She didn’t give me any cookout sauce then I waited for her to reopen the window. I asked for cookout sauce again then she said, “oh we are out”. She could have easily communicated that however I asked for ranch then I left. I arrive home to eat my food to find out my order was wrong. I did not receive my order correctly as mentioned above. Please look at the photo. The lady was rude, showed lack of customer service and integrity, did not communicate properly, unprofessional and could not review my order to ensure that it was correct before giving me just a tray. I would drive back but it’s 15 minutes from my location. Please check your food before pulling off but Cookout please assess your employees and train them properly. I am a unhappy customer. I ordered in the right lane and shared the time to ensure management can look into this. Once again not satisfied and should be compensated for the money I gave and did not even receive 3 food items totaling the tray.
Treats employees horribly. Whoever the manager is there needs to be fired for treating their employees disrespectfully infront of customers.
Atmosphere: 1
Food: 1
Service: 1
I ordered a chicken quesadilla and a corn dog for my housemate. Also two corn dogs and cheese fries for myself. Upon arriving home I discovered not only did they not give me a receipt, they did not give me my cheese fries and they shoved all the corn dogs in one box. The chicken quesadilla was so flat it looked like it had nothing on it but cheese. On top of that they did not give me my cheese fries. After driving back up there to fix the order, I did not as much as receive and I'm sorry I apologize or nothing. Then when I got back home I discovered they gave me a spoon to eat my cheese fries with and there wasn't enough of them to even fill a child. I was quickly reminded why I haven't went to cookout to eat in over 2 years.
Atmosphere: 1
Food: 3
Service: 1
Foods garbage horrible staff
Atmosphere: 1
Food: 1
Service: 1
Mistreats workers. Should be reported to the better business bureau
Atmosphere: 1
Service: 1
DO NOT buy food here, there’s videos online of this place, mistreating workers.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Holly and the team prepared a catering order for me. Holly worked with me all day over the details. When I showed up to pick everything up, they had everything hot and ready. The service could not have been better, and the food was great. We appreciate Holly and the entire team!
Atmosphere: 5
Food: 5
Service: 5
It's all about to shakes
Atmosphere: 4
Food: 5
Service: 5
I don’t remember ordering a 17 year old scraping gum off the floor with my burger!! Just horrible
Atmosphere: 1
Food: 1
Service: 1
Service is fast, even if the line up looks long but the food isn't that good.
Better off paying a bit more and eating elsewhere... also make sure to check your order before you leave.
Atmosphere: 5
Food: 1
Service: 5
I got a meal & a sandwich on the side. It cost about $20. The side of nuggets was 3 nuggets...They were not of the quality that 3 Nuggets demanded. They should've made it 6. My dog would been happier...not left hungry.
Atmosphere: 3
Food: 4
Service: 4
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