Juan's Mexican Cafe and Cantina
2423 McMenamin St, Hampton
(757) 826-8157
Recent Reviews
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Best service ever, best place to get drinks and they are very respectful & kind. Making sure down to your food and drinks that everything is good.
Atmosphere: 5
Food: 5
Service: 5
Alex is the best! I always ask for him every single time!!! Highly recommend the Philly steak tacos!
Atmosphere: 5
Food: 5
Service: 5
coming to juan’s has been a great experience and i always get the server Alex hes a very patient person and wonderful at his job i can say he has made the juan’s experience much more enjoyable with his humor and vibe
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juanito Margarita
I went on a Thursday night. It wasn’t too busy but the atmosphere was pleasant and the place was well-decorated.
I ordered the house margarita with mango, it was served in a drinking glass and not a margarita glass which I expected. The margarita was not very good and seemed quite watered down.
I ordered the fish tacos, they were not bad, just bland. I do not know if the chefs know what salt is.
The chips were bland, the salsa too. Boy I sure miss spices.
Service was pretty good, but not exceptional, my server was kind and attentive to refills and anything else I needed, but she can only do so much.
I also ordered an old fashioned which was very unbalanced and mostly bitters, making it quite the unpleasant drink.
All in all, there is nothing about Juan’s that stands out. The drinks are bad, the food bland and the service standard.
Would not reccommend.
Atmosphere: 4
Food: 1
Service: 3
My team and I went to Juans while staying out of town for business. The restaurant was very nicely decorated, which is the main reason I gave three stars. Unfortunately, that was the best part of our visit. Despite ordering simple items — margaritas for the table, chicken and rice, and nachos — everything was overpriced. For a frankly average Mexican meal, our bill was nearly $300.
Service was another major issue. In all fairness, our server Kaely seemed new to serving, which likely contributed to the problems. However, regardless of inexperience, there were significant issues with accuracy, speed, and attentiveness. Kaely often stood at the service stand near our table, seemingly eavesdropping on our conversation, which made it difficult to discuss business privately.
There were also many misunderstandings that shouldn’t happen in a restaurant. For example, a server should know the difference between light and dark tequila, house/well tequila, and top-shelf tequila. When we asked for clear well tequila in our margaritas, it became a drawn-out process involving other staff clarifying, which was unnecessary and stressful.
Perhaps more training is needed, especially given the high price point. In the restaurant industry, there’s a saying: if you’re going to have bad food, have good drinks; if you’re going to have bad drinks, have good food; and if you’re going to have both, at least have good service. Unfortunately, Juans missed the mark on all fronts.
If the food and drinks were better, even with the service still lacking, I would have given five stars. But as it stands, we will not be returning, and we will not recommend this restaurant.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Juanito Margarita, Chips
The food and service are great every time I come here.
Aurora was an amazing server!!
Atmosphere: 5
Food: 5
Service: 5
Very nice and friendly Atmosphere our waiter was very nice Knowledgeable about the menu. She Recommended item that we wasn’t familiar about.
Everything was 10/10 They do offer military discount only Two days out of the week call if you’re interested. Can’t remember what the days was. They do offer weekend Specials on food and Drinks. Drinks specials are after 4pm.
Parking: We parked in handicap parking not too far from from the restaurant. It is very difficult finding parking spots nearby the restaurant if it’s really busy. Due to all the other restaurants and shops around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Crispy Birria Tacos with Consommé, Molcajete, Tacos
Very good service, Aurora attended to us and gave us very good food recommendations
Atmosphere: 5
Food: 5
Service: 5
Server Aurora was very nice and pleasant
Kid-friendliness: Good environment for dinner
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chorizo and Chicken Burrito
Aurora was great at her service. We felt there was not much food for the cost. We feel there could be better proportions. Ultimately not bad
Wheelchair accessibility: Yes.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tacos
Restaurantji Recommends
Lady was an awesome server ! I will be back again .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Birria Tacos with Consommé
Aurora is amazing! Very nice, attentive and gives great suggestions. Ask for her when you stop in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chorizo and Chicken Burrito, Chimichanga
Yanira was so sweet and made sure to bring our food out really quickly ! Definitely will be coming back for taco Tuesday !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chorizo and Chicken Burrito, Chicken Quesadilla, Tacos
Food and service was great!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tacos
Aurora was a great pleasure to meet! Great customer service and the food was fresh and very quick. Thank you so much Aurora!
Atmosphere: 5
Food: 5
Service: 5
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