Ordered a 16 PC tender family meal , the window guy said 16???????? . Got to the window another guy was saying 16!!!!! That's all we got , other guy said so....sell them. Got home and they were all different colors !!! 10 were white , under cooked and had boil bubbles in the batter. 6 were dark brown, cooked several times , old and hard. I knew I should have pulled off and left. It's a shame that they think this is acceptable for our community. $52 for absolute trash !!!
Food: 1
Service: 3
rich wilcox
Food was great. Very slow service. Need more help on weekends. They're doing the best they can.
Atmosphere: 4
Food: 5
Service: 4
Pamela Ward
Who ever cooked my chicken on 9/14/2025 between 7:00 pm and 8pm. They deserve a raise!!! KFC Chicken hasn't taste like that since they first opened. That chicken was excellent. And they need to teach everybody how to cook that chicken.
Atmosphere: 5
Food: 5
Service: 5
Adam Taft
This is a great KFC one of the best
Atmosphere: 5
Food: 5
Service: 5
Latrona Giles
I asked for a 12 piece family meal which cause 45 dollars and then the only put legs and thighs in the box with 3 sides when I called because no wings was in the box the manager got nasty with me refused to make it right and kept telling me that the family meal only come with legs and thighs when I know he telling a story this place is one of the worst restaurants in the city of Hampton I only order due to I got hurt and couldn’t cook anything please go else where the disrespect is at its highest at this place
Food: 1
Service: 1
christopher setzer
On August 26th, around 8:15 PM, I visited the KFC drive-thru and had one of the most disappointing customer service experiences I’ve ever encountered. I pulled up to the speaker and politely asked for a two 3-wing biscuit meal. The individual on the speaker, who identified himself as the manager, immediately responded that they “don’t have it.”
Naturally, I wanted clarification. I began to ask what exactly he meant by “we don’t have it” whether it was sold out, discontinued, or simply unavailable at that moment. Before I could even finish my sentence, he abruptly raised his voice and yelled at me. I want to emphasize that I remained calm and respectful during this entire exchange. I did not raise my voice, I did not argue, and I certainly did not deserve the hostility I received.
What troubles me most is that this came directly from someone claiming to be the manager. If a manager cannot handle a simple customer question without resorting to yelling, then something is very wrong. A manager should be setting the standard for professionalism and respect, not displaying behavior that is confrontational and completely unnecessary.
There was absolutely no reason for this interaction to escalate the way it did, especially when I was simply trying to understand the menu availability. Instead of providing clear information, the manager turned what should have been a routine order into an uncomfortable and unprofessional encounter.
This type of conduct should not be tolerated in a customer-facing role much less from someone in a leadership position. I strongly believe this manager needs to be addressed and disciplined by upper management. Allowing this kind of behavior to continue sets a terrible example for the staff and damages KFC’s reputation with loyal customers like myself.
I truly hope KFC takes this complaint seriously. Situations like this can and should be avoided with proper training and accountability. No customer should be treated with disrespect, especially when they are calm and courteous. I walked away from this experience feeling both disrespected and disappointed, and I believe management intervention is absolutely necessary.
Atmosphere: 1
Food: 1
Service: 1
Nicole Wheeler
Why did it take 45 minutes to make ONE three piece meal? The restraint was not busy at all and that makes zero sense.
Atmosphere: 1
Food: 1
Service: 1
David Carrillo
Worst place ever……if it bothers you to take people order then why work at all…
Atmosphere: 1
Food: 1
Service: 1
Dartanyon Biggs
Good food and decent customer service.
Atmosphere: 4
Food: 4
Service: 4
Shakeya Harper
the cashier in there today hates her job lol ill never be back .
Ordered a 16 PC tender family meal , the window guy said 16???????? . Got to the window another guy was saying 16!!!!! That's all we got , other guy said so....sell them. Got home and they were all different colors !!! 10 were white , under cooked and had boil bubbles in the batter. 6 were dark brown, cooked several times , old and hard. I knew I should have pulled off and left. It's a shame that they think this is acceptable for our community. $52 for absolute trash !!!
Food: 1
Service: 3
Food was great. Very slow service. Need more help on weekends. They're doing the best they can.
Atmosphere: 4
Food: 5
Service: 4
Who ever cooked my chicken on 9/14/2025 between 7:00 pm and 8pm. They deserve a raise!!! KFC Chicken hasn't taste like that since they first opened. That chicken was excellent. And they need to teach everybody how to cook that chicken.
Atmosphere: 5
Food: 5
Service: 5
This is a great KFC one of the best
Atmosphere: 5
Food: 5
Service: 5
I asked for a 12 piece family meal which cause 45 dollars and then the only put legs and thighs in the box with 3 sides when I called because no wings was in the box the manager got nasty with me refused to make it right and kept telling me that the family meal only come with legs and thighs when I know he telling a story this place is one of the worst restaurants in the city of Hampton I only order due to I got hurt and couldn’t cook anything please go else where the disrespect is at its highest at this place
Food: 1
Service: 1
On August 26th, around 8:15 PM, I visited the KFC drive-thru and had one of the most disappointing customer service experiences I’ve ever encountered. I pulled up to the speaker and politely asked for a two 3-wing biscuit meal. The individual on the speaker, who identified himself as the manager, immediately responded that they “don’t have it.”
Naturally, I wanted clarification. I began to ask what exactly he meant by “we don’t have it” whether it was sold out, discontinued, or simply unavailable at that moment. Before I could even finish my sentence, he abruptly raised his voice and yelled at me. I want to emphasize that I remained calm and respectful during this entire exchange. I did not raise my voice, I did not argue, and I certainly did not deserve the hostility I received.
What troubles me most is that this came directly from someone claiming to be the manager. If a manager cannot handle a simple customer question without resorting to yelling, then something is very wrong. A manager should be setting the standard for professionalism and respect, not displaying behavior that is confrontational and completely unnecessary.
There was absolutely no reason for this interaction to escalate the way it did, especially when I was simply trying to understand the menu availability. Instead of providing clear information, the manager turned what should have been a routine order into an uncomfortable and unprofessional encounter.
This type of conduct should not be tolerated in a customer-facing role much less from someone in a leadership position. I strongly believe this manager needs to be addressed and disciplined by upper management. Allowing this kind of behavior to continue sets a terrible example for the staff and damages KFC’s reputation with loyal customers like myself.
I truly hope KFC takes this complaint seriously. Situations like this can and should be avoided with proper training and accountability. No customer should be treated with disrespect, especially when they are calm and courteous. I walked away from this experience feeling both disrespected and disappointed, and I believe management intervention is absolutely necessary.
Atmosphere: 1
Food: 1
Service: 1
Why did it take 45 minutes to make ONE three piece meal? The restraint was not busy at all and that makes zero sense.
Atmosphere: 1
Food: 1
Service: 1
Worst place ever……if it bothers you to take people order then why work at all…
Atmosphere: 1
Food: 1
Service: 1
Good food and decent customer service.
Atmosphere: 4
Food: 4
Service: 4
the cashier in there today hates her job lol ill never be back .
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst KFC I've ever been to. Never going again.
Atmosphere: 1
Food: 1
Service: 1
Would give zero star if I could
Atmosphere: 1
Food: 1
Service: 1
Terrible service
Atmosphere: 1
Food: 1
Service: 1
Service trash and so is food
Atmosphere: 1
Food: 1
Service: 1
I love coming to KFC. The food is good and the service is excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kentucky Fried Chicken Wings
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