I usually enjoy LongHorn, but my recent To-Go experience was pretty frustrating. The pickup link wasn’t sent until after I went inside and picked my order up already,which caused confusion from the start. I waited over 20 minutes past the scheduled pickup time, only to realize that other To-Go guests were going inside to get their orders.
When I called, I was told someone would be bringing my order out shortly, but after waiting even longer, I ended up going inside myself to get it. I also tried calling back to speak with a manager and was placed on hold, but the manager was never notified. The call rang back, and I had to explain again that I was waiting, which made it feel like I’d simply been forgotten.
The food itself was good, but clearer To-Go instructions, timely communication, and better coordination among staff would really improve the experience. I hope this helps make future To-Go orders smoother for everyone.
Atmosphere: 4
Food: 5
Service: 1
Arleesa Miller
Let’s just start off by giving it 1 start is not half of that. I can’t even rate the food because we never got to sit down to eat.
Let’s start by when we initially first walked in seemed to be calm was not the case of course it was a Sunday afternoon. I had to wait for about 10 mins just for someone to come to desk to acknowledge the guy in front of me party. The lady was not at all welcoming. My party was a party of 5 I was told 35 mins, received my text message at 5:24 that we were on the list. I texted my group the same time. They arrive go inside we come back in and I’m side brushed my employee screaming and walking out the door cursing. We had moved to 3rd on the list which to me would mean; it wouldn’t take that long since they were scrambling to get the larger party seated!!
Now here is my issue you have Church folk coming in, you have celebrations. As a manager, assistant manager when people are asking how long th wait is and you say 35 mins why would you also let parties know there would be additional wait time on food since you all are back up. Especially if myself party and other parties are saying we know what we want we have a show at 7:00.
You wait until you get ready to call our group at 5:50 saying it’s an additional 40 minute wait time on food!! Why didn’t you say that when people reserve a spot on the waiting list!!
Your establishment has no idea medical needs of an individual time when they have to eat which is inconsiderate!!
Your establishment didn’t know what we were celebrating before our event.
You ruined our whole evening when we could have gone somewhere else but instead we had to pick up drivers thru food before our event due to the lack and poor communication!
catherine yanchunis
Out of everything on a Sunday at 6pm. The food we ordered was very salty and the all day drink specials are a waste of money. Very disappointing.
Atmosphere: 2
Food: 1
Service: 1
Amanda Moreland
Service was a little slow but the food was delicious!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fire-Grilled Corn on the Cob, Longhorn Porterhouse Steak Steakhouse Mac and Cheese & Strawberry Salad, Parmesan Crusted Chicken, Cheeseburger
Iris Peterson
Our server was friendly and attentive. Steaks were a little overcooked. Our table was dirty and sticky when we were seated. Bathrooms did not have soap or paper towels. Hope the servers use a different bathroom 🧐 with soap.
Atmosphere: 2
Food: 2
Service: 4
Muriel Moss
The food and service was good.
Atmosphere: 5
Food: 5
Service: 5
L Miller
The food was delicious. The salad was so fresh and crispy. The salad portions are all over the place, would be better to have similar sized salads especially for a large group.
Really enjoyed the new York strip and the shrimp appetizer.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Shrimp Appetizer
Good vibes only
I love long horn however today was by far my WORST experience MANDY the waitress is HORRIBLE we never even received or got offered bread or water. We waited over 45 mins she helped other people but not us. She forgot that she never even took our order. I will not be returning to this location.
Sam Sattar
The restaurant floor disgusting that was a red flag itself, i order a stake didn't taste good at all. Server give us bread without any utensil. Then refill the drink once you have to ask for her.Do we feel didn't pay attention during the service at all. Steak was burnt. The fish was overcooked
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Firecracker Shrimp, Mashed Potatoes, Salmon and Rice Pilaf with Baked Potato
Norma Topping
Took forever for a waiter to come to our table. Ordered drinks which was served with bread. Didn’t see waiter again until 30 mins later. In the meantime, we had no silverware or napkins. When we asked the waiter to bring us some, he forgot the first time we asked and and when he did finally come back with our utensils, he forgot our refills we had also asked for. Then he came back with our salads to once again announce he had forgotten our drink refills. We never saw him again. A while later, 2 ladies brought our food to us. Prob been about an hour ago that we gave him our good order. Food was only slightly warm. It probably sat on a tray forever waiting to be picked up and served to customer. We ate what we could without any beverage whatsoever, paid for meal using the app (remember I said we never saw our waiter again) and left. THE ABSOLUTE WORSE SERVICE WE HAVE EVER HAD!
Steak was amazing, baked potato was also scrumptious
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: My Salad, Fire-Grilled T-Bone
Isaiah Everette
We went this past Sunday and was seated at a wobbly table!We asked for another table but the door host/manager was unfriendly at pointed us to another wobbly table!We just asked the waitress for a booth because the door host said they was all taken!But our sweet waitress found us a booth!She was nice!Also the lambs are dirty and the food was not good!I won’t ever go the Hampton one again!That host was nasty and that building is dated and dusty!
Atmosphere: 1
Food: 2
Service: 2
keisha randall
Food was ok.. mac very dry i didn't like it at all. Steak was ok at best
Atmosphere: 4
Food: 2
Service: 4
socheat peou
If ordering for pick up don’t bother unless you’re ordering 1 hour ahead of time. Service was slow
Eric Robertson
Had one of the best steaks I've ever eaten in my life at this Longhorn last night and my waitress was also amazing
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Longhorn Porterhouse Steak Steakhouse Mac and Cheese & Strawberry Salad, Mashed Potatoes
I usually enjoy LongHorn, but my recent To-Go experience was pretty frustrating. The pickup link wasn’t sent until after I went inside and picked my order up already,which caused confusion from the start. I waited over 20 minutes past the scheduled pickup time, only to realize that other To-Go guests were going inside to get their orders.
When I called, I was told someone would be bringing my order out shortly, but after waiting even longer, I ended up going inside myself to get it. I also tried calling back to speak with a manager and was placed on hold, but the manager was never notified. The call rang back, and I had to explain again that I was waiting, which made it feel like I’d simply been forgotten.
The food itself was good, but clearer To-Go instructions, timely communication, and better coordination among staff would really improve the experience. I hope this helps make future To-Go orders smoother for everyone.
Atmosphere: 4
Food: 5
Service: 1
Let’s just start off by giving it 1 start is not half of that. I can’t even rate the food because we never got to sit down to eat.
Let’s start by when we initially first walked in seemed to be calm was not the case of course it was a Sunday afternoon. I had to wait for about 10 mins just for someone to come to desk to acknowledge the guy in front
of me party. The lady was not at all welcoming. My party was a party of 5 I was told 35 mins, received my text message at 5:24 that we were on the list. I texted my group the same time. They arrive go inside we come back in and I’m side brushed my employee screaming and walking out the door cursing. We had moved to 3rd on the list which to me would mean; it wouldn’t take that long since they were scrambling to get the larger party seated!!
Now here is my issue you have Church folk coming in, you have celebrations. As a manager, assistant manager when people are asking how long th wait is and you say 35 mins why would you also let parties know there would be additional wait time on food since you all are back up. Especially if myself party and other parties are saying we know what we want we have a show at 7:00.
You wait until you get ready to call our group at 5:50 saying it’s an additional 40 minute wait time on food!! Why didn’t you say that when people reserve a spot on the waiting list!!
Your establishment has no idea medical needs of an individual time when they have to eat which is inconsiderate!!
Your establishment didn’t know what we were celebrating before our event.
You ruined our whole evening when we could have gone somewhere else but instead we had to pick up drivers thru food before our event due to the lack and poor communication!
Out of everything on a Sunday at 6pm. The food we ordered was very salty and the all day drink specials are a waste of money. Very disappointing.
Atmosphere: 2
Food: 1
Service: 1
Service was a little slow but the food was delicious!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fire-Grilled Corn on the Cob, Longhorn Porterhouse Steak Steakhouse Mac and Cheese & Strawberry Salad, Parmesan Crusted Chicken, Cheeseburger
Our server was friendly and attentive. Steaks were a little overcooked. Our table was dirty and sticky when we were seated. Bathrooms did not have soap or paper towels. Hope the servers use a different bathroom 🧐 with soap.
Atmosphere: 2
Food: 2
Service: 4
The food and service was good.
Atmosphere: 5
Food: 5
Service: 5
The food was delicious. The salad was so fresh and crispy. The salad portions are all over the place, would be better to have similar sized salads especially for a large group.
Really enjoyed the new York strip and the shrimp appetizer.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Shrimp Appetizer
I love long horn however today was by far my WORST experience MANDY the waitress is HORRIBLE we never even received or got offered bread or water. We waited over 45 mins she helped other people but not us. She forgot that she never even took our order. I will not be returning to this location.
The restaurant floor disgusting that was a red flag itself, i order a stake didn't taste good at all. Server give us bread without any utensil. Then refill the drink once you have to ask for her.Do we feel didn't pay attention during the service at all. Steak was burnt. The fish was overcooked
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Firecracker Shrimp, Mashed Potatoes, Salmon and Rice Pilaf with Baked Potato
Took forever for a waiter to come to our table. Ordered drinks which was served with bread. Didn’t see waiter again until 30 mins later. In the meantime, we had no silverware or napkins. When we asked the waiter to bring us some, he forgot the first time we asked and and when he did finally come back with our utensils, he forgot our refills we had also asked for. Then he came back with our salads to once again announce he had forgotten our drink refills. We never saw him again. A while later, 2 ladies brought our food to us. Prob been about an hour ago that we gave him our good order. Food was only slightly warm. It probably sat on a tray forever waiting to be picked up and served to customer. We ate what we could without any beverage whatsoever, paid for meal using the app (remember I said we never saw our waiter again) and left. THE ABSOLUTE WORSE SERVICE WE HAVE EVER HAD!
Restaurantji Recommends
Steak was amazing, baked potato was also scrumptious
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: My Salad, Fire-Grilled T-Bone
We went this past Sunday and was seated at a wobbly table!We asked for another table but the door host/manager was unfriendly at pointed us to another wobbly table!We just asked the waitress for a booth because the door host said they was all taken!But our sweet waitress found us a booth!She was nice!Also the lambs are dirty and the food was not good!I won’t ever go the Hampton one again!That host was nasty and that building is dated and dusty!
Atmosphere: 1
Food: 2
Service: 2
Food was ok.. mac very dry i didn't like it at all. Steak was ok at best
Atmosphere: 4
Food: 2
Service: 4
If ordering for pick up don’t bother unless you’re ordering 1 hour ahead of time. Service was slow
Had one of the best steaks I've ever eaten in my life at this Longhorn last night and my waitress was also amazing
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Longhorn Porterhouse Steak Steakhouse Mac and Cheese & Strawberry Salad, Mashed Potatoes
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