I had a disappointing experience at Moe’s Southwest Grill. One of the male staff members, wearing a white Titleist cap, was noticeably rude during my visit, which made the experience quite uncomfortable.
It was my first time at Moe’s, and I wasn’t familiar with the ordering process. I also found the American accent a bit hard to follow at first. When I pointed to the ingredient I wanted, his response and tone felt dismissive and condescending. What stood out even more was that after serving me, he was noticeably warmer and more polite with the others in my group, who were White men.
Customer service is just as important as the food, and unfortunately, this interaction left a bad impression. I hope the management takes this feedback seriously and ensures all customers are treated respectfully, regardless of background or familiarity with the menu.
Atmosphere: 3
Food: 3
Service: 2
Betsy Fitzpatrick
I was the only one in line but had to wait 5 or 6 minutes for someone to come out from the back. She was not friendly but not rude. My chips were mostly raw… some were cooked half way. They were out of most of the salsas.
Atmosphere: 3
Food: 1
Service: 1
Brian Williams
Kind and friendly staff. Shout out to the nice man in the white hat who thanked me for my service.
Atmosphere: 5
Food: 5
Service: 5
Malik Williams
I ordered two bowls through the Moe’s app and was really impressed! I highly recommend ordering on Mondays—the bowl deal gives you way more bang for your buck. The ingredients were fresh, and the meat was cooked perfectly. I also got the queso in the bowl size, and it was delicious. The only downside was the chips—they were overly salty and mostly broken into pieces too small for dipping. Other than that, everything else hit the mark. I’ll definitely be ordering again!
Atmosphere: 5
Food: 4
Service: 5
Terri Cockey
Not worth the money. Got noachos and by the time got to table they were soggy
Atmosphere: 4
Food: 2
Service: 4
Stephanie Benton
This is the worst location I’ve been to. The staff is extremely rude. My husband and I ordered two earmuffs. The rice was undercooked and crunchy. Everything was bland. I won’t be eating here ever again.
Atmosphere: 1
Food: 1
Service: 1
Vincent Ciambotti
The morning shift needs to learn what better portions are. When I have to pay extra for double meat and quac, I better get double meat and quac. Not just half a scoop extra. Other than that food is great
Atmosphere: 3
Food: 5
Service: 3
Aleida Gonzalez
The people here today worked extremely slow. after waiting for about 5 minutes for them to even acknowledged me, (there was nobody else in line, looked like they were working on online orders), they asked if i knew what protein i wanted, i said steak. They were out and said it’d be about a 7 minute wait. 25 minutes later, that steak was still on the grill so at this point it felt like they were making me wait on purpose. i let other people go ahead of me and even they had to wait way longer than they should have. a gentleman even mentioned they needed to drink some coffee because of how slow they were moving. i ended up leaving after an almost 30 minute wait.
D Francis
The Guy who made my food was Good (older guy) the One who rang me up was not too friendly did not want to give me my discount for military //Drink was hot even the water
My birria was dry as crap. The man touched my birria with no dang on glove on his hand. And my portion size was TERRIBLE for $14. My favorite place definitely turned into my most hated place.
Atmosphere: 2
Food: 1
Service: 2
Donnie Dark
Place has done down hill…everything is dirty and they are always out of toppings and getting orders wrong
Atmosphere: 1
Food: 1
Service: 1
A B
Cannot cook rice to pleasure an avid rice eater, rice was way undercooked, just wanted to let window shoppers know....02/10/2025
Atmosphere: 5
Food: 3
Service: 5
Andrew Fletcher
Mid teir food, it was cold right at lunch time. Under staffed, place felt dirty. I will pass next time
Atmosphere: 2
Food: 2
Service: 3
Jashonda Dutch
The staff are terrible with an exception of one young girl working there. Most of them were in the back and 1 older girl stood at a station barking orders at the young girl having her not only run to the back, but take orders, cook food, bag orders, clean, replenish food sections that ran low. I was picking up an order alongside 2 other people. The older girl took her precious time and after waiting about 10 minutes more people were coming in to place orders. The young girl told me the older girl had not made my order that was placed in advance and that I had to wait for the older girl to take all the walk in orders. I waited about 40 minutes almost to an hour just to get my order made. A guy who was waiting for a pre-order also got frustrated and we both were vocal about our orders. The older black girl and a tall white male began to talk about me amongst each other catching an attitude because I was vocal about my order explaining that I was on a time limit and my order should have been. It was then and only then that my order was made amongst the walk ins just to get me out because they had an attitude. I felt bad for the young black girl because of how she was being treated in the restaurant amongst her coworkers especially by the older black girl. They need to hire better people or order their employees to stop mistreating, abusing and misusing that young girl.
I had a disappointing experience at Moe’s Southwest Grill. One of the male staff members, wearing a white Titleist cap, was noticeably rude during my visit, which made the experience quite uncomfortable.
It was my first time at Moe’s, and I wasn’t familiar with the ordering process. I also found the American accent a bit hard to follow at first. When I pointed to the ingredient I wanted, his response and tone felt dismissive and condescending. What stood out even more was that after serving me, he was noticeably warmer and more polite with the others in my group, who were White men.
Customer service is just as important as the food, and unfortunately, this interaction left a bad impression. I hope the management takes this feedback seriously and ensures all customers are treated respectfully, regardless of background or familiarity with the menu.
Atmosphere: 3
Food: 3
Service: 2
I was the only one in line but had to wait 5 or 6 minutes for someone to come out from the back. She was not friendly but not rude. My chips were mostly raw… some were cooked half way. They were out of most of the salsas.
Atmosphere: 3
Food: 1
Service: 1
Kind and friendly staff. Shout out to the nice man in the white hat who thanked me for my service.
Atmosphere: 5
Food: 5
Service: 5
I ordered two bowls through the Moe’s app and was really impressed! I highly recommend ordering on Mondays—the bowl deal gives you way more bang for your buck. The ingredients were fresh, and the meat was cooked perfectly. I also got the queso in the bowl size, and it was delicious. The only downside was the chips—they were overly salty and mostly broken into pieces too small for dipping. Other than that, everything else hit the mark. I’ll definitely be ordering again!
Atmosphere: 5
Food: 4
Service: 5
Not worth the money. Got noachos and by the time got to table they were soggy
Atmosphere: 4
Food: 2
Service: 4
This is the worst location I’ve been to. The staff is extremely rude. My husband and I ordered two earmuffs. The rice was undercooked and crunchy. Everything was bland. I won’t be eating here ever again.
Atmosphere: 1
Food: 1
Service: 1
The morning shift needs to learn what better portions are. When I have to pay extra for double meat and quac, I better get double meat and quac. Not just half a scoop extra. Other than that food is great
Atmosphere: 3
Food: 5
Service: 3
The people here today worked extremely slow. after waiting for about 5 minutes for them to even acknowledged me, (there was nobody else in line, looked like they were working on online orders), they asked if i knew what protein i wanted, i said steak. They were out and said it’d be about a 7 minute wait. 25 minutes later, that steak was still on the grill so at this point it felt like they were making me wait on purpose. i let other people go ahead of me and even they had to wait way longer than they should have. a gentleman even mentioned they needed to drink some coffee because of how slow they were moving. i ended up leaving after an almost 30 minute wait.
The Guy who made my food was Good (older guy) the One who rang me up was not too friendly did not want to give me my discount for military //Drink was hot even the water
Atmosphere: 2
Food: 2
Service: 1
Very clean, fast, and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Bowl
Restaurantji Recommends
My birria was dry as crap. The man touched my birria with no dang on glove on his hand. And my portion size was TERRIBLE for $14. My favorite place definitely turned into my most hated place.
Atmosphere: 2
Food: 1
Service: 2
Place has done down hill…everything is dirty and they are always out of toppings and getting orders wrong
Atmosphere: 1
Food: 1
Service: 1
Cannot cook rice to pleasure an avid rice eater, rice was way undercooked, just wanted to let window shoppers know....02/10/2025
Atmosphere: 5
Food: 3
Service: 5
Mid teir food, it was cold right at lunch time. Under staffed, place felt dirty. I will pass next time
Atmosphere: 2
Food: 2
Service: 3
The staff are terrible with an exception of one young girl working there. Most of them were in the back and 1 older girl stood at a station barking orders at the young girl having her not only run to the back, but take orders, cook food, bag orders, clean, replenish food sections that ran low. I was picking up an order alongside 2 other people. The older girl took her precious time and after waiting about 10 minutes more people were coming in to place orders. The young girl told me the older girl had not made my order that was placed in advance and that I had to wait for the older girl to take all the walk in orders. I waited about 40 minutes almost to an hour just to get my order made. A guy who was waiting for a pre-order also got frustrated and we both were vocal about our orders. The older black girl and a tall white male began to talk about me amongst each other catching an attitude because I was vocal about my order explaining that I was on a time limit and my order should have been. It was then and only then that my order was made amongst the walk ins just to get me out because they had an attitude. I felt bad for the young black girl because of how she was being treated in the restaurant amongst her coworkers especially by the older black girl. They need to hire better people or order their employees to stop mistreating, abusing and misusing that young girl.
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