Key takeaways: Light sauce = extra sauce, fast food = 30 minutes in the drive thu, and sauce in the bag = no sauce.
Atmosphere: 1
Food: 2
Service: 2
Christine P
How is this store still open? Placed an order on the app at 8:51 pm, it said the order would be ready at 9 pm. We decided to go into the store since the drive thru was busier, huge mistake. The order was 1 steak and cheese chrunchwrap sliders, 1 caliente chicken burrito meal, 1 discovery luxe box and 1 steak grilled cheese burrito. I waited 30 mins before asking one of the employees if my order had gone through and was on the screen? The employee said yes it was on the screen over the drive through but hasn't made it over to the other screens. In that 30 mins, 4 people came in and placed an order and left with no problem. About another 15 mins pass, some girl comes in cussing on the phone and then yelling where is her order? Demanding a refund. She started threatening to steal all the mobile orders that were completed. She threatened to steal the cashier register. She said she was going to climb over the counter and beat everyone up. She started calling everyone working there profanities. After her yelling at everyone for 15 mins, she asked for another refund and the manager came up and gave her one. I then asked for a refund aslo. He said he couldn't give me a refund because I placed an order through the app. I asked when my food would be ready since its already been an hour. He said I would get it when I get it, and he doesn't have a time for me. I said okay well I would just like my food then and he said I was trying to make it but now i'm over here talking to you instead of making the food. I said okay well can I please just get my food then. He said you just have to wait. I asked how people can come in and place an order in store and leave within 10 mins of ordering but my order has taken an hour and I still don't have my food. He said that's just how it works. He then told me I need to stop yelling and cursing at him. I never raised my voice or said one cuss word. I said there was just someone in here cursing at everyone and threatening people and they didn't say a word to her, But they are yelling at me. 8 People has come in placed an order and left while i was there. There was also multiple people that had placed door dash, uber eats or mobile orders that had come in and left also. We left without food or a refund. I called tacobell customer service they offered me a refund and one free item. I think that is a tad bizarre for the manager being so rude to not only me but other people in the store.
Atmosphere: 1
Food: 1
Service: 1
mann banks
For some reason the nachos tasted like it had salt poured over them which Is a no no because I suffer from high blood pressure and second I'm not even going to get on the fact how much slow service is when waiting to receive your food if u are dining in smh Alot of times there isn't even but a two to three cars in line and no customers inside so how those this work I'll wait oh I almost forgot taco bell at this location needs to tighten up on the meat portions it's a shame working hard folks get taken advantage of with the small portions this location gives out do better taco bell
Atmosphere: 1
Food: 1
Service: 1
Martha M.
Tje people, food and restaurant is great! The only thing I have a problem with is the Taco Bell App. It messes up a lot and does not give you the rewards it sats you have everytime.
Atmosphere: 5
Food: 5
Service: 5
Reynold “Rusty” Jordan
I used the drive-thru so I can't rate the atmosphere. I'm betting it's like any other Taco Bell. My food was ice cold. Was not going to wait in line to return it
Food: 1
Service: 2
Yulanda Dunn
The was delivered quickly
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Crunchwrap Supreme
nick
Does not have breakfast 😞 but open at 8am for some unknown reason
Atmosphere: 3
Food: 2
Service: 3
Lisha Haley
We were greeted by a friendly young lady and she was very helpful. We got our food at a timely manner.
Atmosphere: 5
Food: 5
Service: 5
Alonzo Daniels
5 star service across the board
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Pizza
Tia Anderson
Food was cold…all of my tacos had little to no meat meat in it. Very skimp
This store impressed my wife and I so much that this will be our forever Taco Bell when we want this for of meal, everything was on point, please share your leadership with the Newport News store by the Mall because it is a trash store period. AGAIN I think this store for putting our confidence in Taco Bell again, please keep up the great work
Parking: Great personality of the drive thru cashier, curb appeal looks great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Taco, Nacho Fries
Wilbert Jackson
They take entirely too many things off the menu they might as well close down
Food: 2
Service: 5
Dom3tears picinch
Some people just don't have any manners rude staff
Key takeaways: Light sauce = extra sauce, fast food = 30 minutes in the drive thu, and sauce in the bag = no sauce.
Atmosphere: 1
Food: 2
Service: 2
How is this store still open? Placed an order on the app at 8:51 pm, it said the order would be ready at 9 pm. We decided to go into the store since the drive thru was busier, huge mistake.
The order was 1 steak and cheese chrunchwrap sliders, 1 caliente chicken burrito meal, 1 discovery luxe box and 1 steak grilled cheese burrito.
I waited 30 mins before asking one of the employees if my order had gone through and was on the screen? The employee said yes it was on the screen over the drive through but hasn't made it over to the other screens. In that 30 mins, 4 people came in and placed an order and left with no problem.
About another 15 mins pass, some girl comes in cussing on the phone and then yelling where is her order? Demanding a refund. She started threatening to steal all the mobile orders that were completed. She threatened to steal the cashier register. She said she was going to climb over the counter and beat everyone up.
She started calling everyone working there profanities. After her yelling at everyone for 15 mins, she asked for another refund and the manager came up and gave her one. I then asked for a refund aslo. He said he couldn't give me a refund because I placed an order through the app. I asked when my food would be ready since its already been an hour. He said I would get it when I get it, and he doesn't have a time for me. I said okay well I would just like my food then and he said I was trying to make it but now i'm over here talking to you instead of making the food. I said okay well can I please just get my food then. He said you just have to wait. I asked how people can come in and place an order in store and leave within 10 mins of ordering but my order has taken an hour and I still don't have my food. He said that's just how it works. He then told me I need to stop yelling and cursing at him. I never raised my voice or said one cuss word. I said there was just someone in here cursing at everyone and threatening people and they didn't say a word to her, But they are yelling at me.
8 People has come in placed an order and left while i was there. There was also multiple people that had placed door dash, uber eats or mobile orders that had come in and left also. We left without food or a refund. I called tacobell customer service they offered me a refund and one free item. I think that is a tad bizarre for the manager being so rude to not only me but other people in the store.
Atmosphere: 1
Food: 1
Service: 1
For some reason the nachos tasted like it had salt poured over them which Is a no no because I suffer from high blood pressure and second I'm not even going to get on the fact how much slow service is when waiting to receive your food if u are dining in smh Alot of times there isn't even but a two to three cars in line and no customers inside so how those this work I'll wait oh I almost forgot taco bell at this location needs to tighten up on the meat portions it's a shame working hard folks get taken advantage of with the small portions this location gives out do better taco bell
Atmosphere: 1
Food: 1
Service: 1
Tje people, food and restaurant is great! The only thing I have a problem with is the Taco Bell App. It messes up a lot and does not give you the rewards it sats you have everytime.
Atmosphere: 5
Food: 5
Service: 5
I used the drive-thru so I can't rate the atmosphere. I'm betting it's like any other Taco Bell. My food was ice cold. Was not going to wait in line to return it
Food: 1
Service: 2
The was delivered quickly
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Crunchwrap Supreme
Does not have breakfast 😞 but open at 8am for some unknown reason
Atmosphere: 3
Food: 2
Service: 3
We were greeted by a friendly young lady and she was very helpful. We got our food at a timely manner.
Atmosphere: 5
Food: 5
Service: 5
5 star service across the board
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Pizza
Food was cold…all of my tacos had little to no meat meat in it. Very skimp
Food: 1
Restaurantji Recommends
This store impressed my wife and I so much that this will be our forever Taco Bell when we want this for of meal, everything was on point, please share your leadership with the Newport News store by the Mall because it is a trash store period. AGAIN I think this store for putting our confidence in Taco Bell again, please keep up the great work
Parking: Great personality of the drive thru cashier, curb appeal looks great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Taco, Nacho Fries
They take entirely too many things off the menu they might as well close down
Food: 2
Service: 5
Some people just don't have any manners rude staff
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burrito Supreme, Nacho Fries
The better taco bell.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Soft Taco, Nacho Fries, Grilled Cheese Burrito
chicken nachos only thing I get I love you
Atmosphere: 5
Food: 5
Service: 5
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