This is what I got after waiting in the lobby for 10 minutes before any acknowledgement I was there, no one in drive thru line. Why?
Atmosphere: 1
Food: 1
Service: 1
Madison Reis (Madi)
Missing food items, ask for a side of sour cream and receive this sorry amount. I paid almost a dollar for that?
Food: 3
Service: 2
D Callihan
Got home, Baja Blast was just carbonated water. Called restaurant and told they were out of Baja Blast. A sign or shutting off that option would be real helpful. Paid for useless drinks. Not cool.
Food: 3
Peter Vargas
Great customer service, quick, and actually tasty food
Kid-friendliness: Awesome kids choices, especially the taste
Super slow and inaccurate service. We waited about 15 minutes to get our food (with only one order ahead of us). When I tried to tell them I got the wrong order, there was no way to talk to an employee after waiting a few minutes at the counter
Atmosphere: 4
Food: 5
Service: 1
David Willis
Grabbed some food quickly after a sports event. Food was pretty good for fast food. Quick, accurate service.
Food: 4
Service: 3
Chris Lockwood
I came into the restaurant because there was a moderate drive through line. I was repeatedly ignored by the staff. I needed to order at the register because the item on the menu wasnt on the kiosk and i needed to pay cash. I asked for help over and over again only to be told sorry and a nonverbal refusal to assist. Nothing was done to help.
Let me say this again, everyone working behind the counter refused to assist or even talk to me except to say "sorry" and walk away.
After 10 minutes of trying to get help juliet, at the drive through window, finally acknowledged my presence with a finger then proceeded to ignore me for 5 more minutes. No manager to be found even when I requested one. While all this was happening others were entering orders and being served ahead of me and my friend. It took 15 minutes to get an order placed and 10 more minutes to get food. Employees Could be heard swearing in the food prep area. The entire experience was unacceptable. It wasnt just unacceptable it was infuriating. I do not normally bother with surveys. There were other people behind me also waiting for service and being ignored.
Atmosphere: 3
Food: 2
Service: 1
Mark Ramos
They got the order right and we're open late. Thanks!
Atmosphere: 4
Food: 4
Service: 5
Sonya Bechtel (Fantasy game/writer girl)
Drive through is fine and the food isn't bad when they do actually listen to you but god forbid if you go inside to order at the counter as it seems like your a ghost and will be standing there for 15 minutes hoping someone will come over. I finally said screw it and went to McDonald's
Food was was hot,fast and correct. Clean store. I have had issues with orders being correct in the past but all in all a pretty decent establishment. Employees could be a little more welcoming.
Atmosphere: 3
Food: 5
Service: 5
Morgan Edwards
terrible
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Cantina Chicken Bowl
Kristin Matthews
Fast. Friendly. Accurate. Full service experience in a fast food place...the employees are worth travelling the extra distance for the better customer service
This is what I got after waiting in the lobby for 10 minutes before any acknowledgement I was there, no one in drive thru line. Why?
Atmosphere: 1
Food: 1
Service: 1
Missing food items, ask for a side of sour cream and receive this sorry amount. I paid almost a dollar for that?
Food: 3
Service: 2
Got home, Baja Blast was just carbonated water. Called restaurant and told they were out of Baja Blast. A sign or shutting off that option would be real helpful. Paid for useless drinks. Not cool.
Food: 3
Great customer service, quick, and actually tasty food
Kid-friendliness: Awesome kids choices, especially the taste
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Cantina Chicken Bowl
Super slow and inaccurate service. We waited about 15 minutes to get our food (with only one order ahead of us). When I tried to tell them I got the wrong order, there was no way to talk to an employee after waiting a few minutes at the counter
Atmosphere: 4
Food: 5
Service: 1
Grabbed some food quickly after a sports event. Food was pretty good for fast food. Quick, accurate service.
Food: 4
Service: 3
I came into the restaurant because there was a moderate drive through line. I was repeatedly ignored by the staff. I needed to order at the register because the item on the menu wasnt on the kiosk and i needed to pay cash. I asked for help over and over again only to be told sorry and a nonverbal refusal to assist. Nothing was done to help.
Let me say this again, everyone working behind the counter refused to assist or even talk to me except to say "sorry" and walk away.
After 10 minutes of trying to get help juliet, at the drive through window, finally acknowledged my presence with a finger then proceeded to ignore me for 5 more minutes. No manager to be found even when I requested one. While all this was happening others were entering orders and being served ahead of me and my friend. It took 15 minutes to get an order placed and 10 more minutes to get food. Employees Could be heard swearing in the food prep area. The entire experience was unacceptable. It wasnt just unacceptable it was infuriating. I do not normally bother with surveys. There were other people behind me also waiting for service and being ignored.
Atmosphere: 3
Food: 2
Service: 1
They got the order right and we're open late. Thanks!
Atmosphere: 4
Food: 4
Service: 5
Drive through is fine and the food isn't bad when they do actually listen to you but god forbid if you go inside to order at the counter as it seems like your a ghost and will be standing there for 15 minutes hoping someone will come over. I finally said screw it and went to McDonald's
Atmosphere: 3
Food: 4
Service: 2
Decent American Mexican fast food. ?
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Food was was hot,fast and correct. Clean store. I have had issues with orders being correct in the past but all in all a pretty decent establishment. Employees could be a little more welcoming.
Atmosphere: 3
Food: 5
Service: 5
terrible
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Cantina Chicken Bowl
Fast. Friendly. Accurate. Full service experience in a fast food place...the employees are worth travelling the extra distance for the better customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Taco, Quesadilla, Nachos, Mexican Pizza
Great service and food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bean Burrito
Food quality has definitely gone downhill. Service was pretty good, dining area was clean.
Atmosphere: 2
Food: 1
Service: 4
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