Kroger Deli

The Harrisonburg Kroger is small and dirty. Please build a new store somewhere on the west side of town. Other locations have much nicer stores.

Takes the cake for terrible experiences. This was not our first time at Sakura 10 in Harrisonburg, VA but is very likely our last. Our daughter is a student at JMU and visit regularly. It was apparently our server’s first night working there. And it was JMU’s Family weekend on a Friday night, so it was predictably busy. The number of issues we experience go beyond both of those facts. New server forgot to place my daughter’s sushi order My wife’s order was wrong My wife removed far more dishes from our table than our server. My Tempura chicken was room temp Another table that arrived well after us (+45min) received their orders before us (same server) Had to get our own chop sticks and to-go boxes New server never followed up or checked in with us, refill waters or drinks, notify us status of orders, apologize for the delay, literally NOTHING! Fried rice was very bland An experienced, second server stepped in and pretty much did the best he could. He was tipped due to how he got things done. When checking out, told the manager and staff of our experience and how they’re inadequate training of their new employees reflects poorly on their business. Another hostess/manager said under her breathe sarcastically “it’s not like we’re not busy” that my wife heard (who has worked extensively in the restaurant industry), to which my wife replied: ‘You can still provide good customer service when you’re busy and short staffed. It’s very obvious our server was not sufficiently trained or ready for what was known to be a busy night. She did not even check on us once even refill our water.” They then proceeded to make other excuses. The manager apologized and took 20% off our bill. Honestly, they probably should have just comp’d the entire bill given the number of issues experienced, maybe then we’d be more open to returning. We were not the only customers complaining that we could hear. Sakura management really needs to evaluate how they train their new employees. Putting them on the floor solo on an extremely busy night should obviously be avoided. If you’re understaffed or overwhelmed, then limit the number of tables being seated and communicate to your customers that things will take a little longer. We were thankful for the seasoned server who pretty much took over our table as best he could. That server demonstrated exemplary customer service as compared to any of the managers.

My wife and I had dinner here tonight while spending an anniversary getaway at Massanutten. My wife had sushi (3 different rolls) I had the steak, shrimp and lobster hibachi. Everything was absolutely amazing. Our waiter was fantastic

I had whitetail jalapeno for an appetizer, it was great. Then I had the Vietnamese House Special Pho. Wow, I can't wait to go back and try sushi and other Asian meals.

We moved to Martinsburg WV a few years ago and miss shopping at Kroger so we now travel a hour and a half to Harrisonburg Va to shop at Kroger’s a few times a month.

Horrible service! Rude, disinterested and inept. After several decades I will never put foot into that store again.

So I recently went to this Kroger store (where I ALWAYS grocery shop) and I have to say, if you don’t need to shop here, I wouldn’t. I was going to get some milk in the dairy department when I felt something wet splash on to my foot (I was wearing sandals). I looked down and saw a pool of beef blood on the floor and on my skin. The manager Jim Cox apologized, but also informed me that “spills happen” and that it “must have leaked from a customers package”. He also told me nothing he could say was going to make me happy. Please notice I never said he offered anything to help me disinfect myself because I was never offered anything. I understand that “spills happen”, but it’s a bit more disgusting and unhygienic when it’s something’s bodily fluid. Needless to say, I won’t be shopping at this Kroger again.

Typical deli, nothing special

I love our Harrisonburg Kroger...could use Board Head and a gas station, though..

I like the store but on the 26 O went to pay my light bill the girl told me that no was that could help me the sigh said close at 9pm it 7pm

I love our Harrisonburg Kroger...could use Board Head and a gas station, though..

When I lived in Charlottesville, I absolutely loved Kroger’s. They had a great Clearance section, the store was arranged nicely, and products were available at all times. I even hear they have a Salad Bar now (which is the only reason I prefer the Harrisonburg Martins over Kroger’s). Every time I go to Kroger’s in Harrisonburg, I am disappointed in the lack of anticipating supply and demand. Several items that are not on sale were not available l. Then, they had a great sale on Cantaloupe, grapes, Deer Park water—-part of their attempts to get you to download the Kroger app—and they did not have a single item available. I drove 30 minutes to Kroger and of the 7 items I came in here for, they had 2.

When I lived in Charlottesville, I absolutely loved Kroger’s. They had a great Clearance section, the store was arranged nicely, and products were available at all times. I even hear they have a Salad Bar now (which is the only reason I prefer the Harrisonburg Martins over Kroger’s). Every time I go to Kroger’s in Harrisonburg, I am disappointed in the lack of anticipating supply and demand. Several items that are not on sale were not available l. Then, they had a great sale on Cantaloupe, grapes, Deer Park water—-part of their attempts to get you to download the Kroger app—and they did not have a single item available. I drove 30 minutes to Kroger and of the 7 items I came in here for, they had 2.

When I lived in Charlottesville, I absolutely loved Kroger’s. They had a great Clearance section, the store was arranged nicely, and products were available at all times. I even hear they have a Salad Bar now (which is the only reason I prefer the Harrisonburg Martins over Kroger’s). Every time I go to Kroger’s in Harrisonburg, I am disappointed in the lack of anticipating supply and demand. Several items that are not on sale were not available l. Then, they had a great sale on Cantaloupe, grapes, Deer Park water—-part of their attempts to get you to download the Kroger app—and they did not have a single item available. I drove 30 minutes to Kroger and of the 7 items I came in here for, they had 2.

It is a good super market, but it does not sell gasoline. In order to use the fuel discount points, usually worth $1.00 per gallon, I have to drive 30 miles each way to the Kroger in Staunton, VA. The Harrisonburg Kroger should sell gasoline; then I would give it 5 stars.