I’ve had a negative experience at this location. I accidentally ordered pickup instead of delivery twice — the first time they refunded me immediately, but the second time was much more difficult. Recently, I called on a holiday just to check their hours, and the same staff member who gave me a hard time before pretended she couldn’t hear me. I tried calling three times, and she hung up on me each time.
I ended up calling the Bruster’s in Manassas instead, and they were helpful, told me their hours, and even had the birthday cake flavor available (which the Haymarket location often runs out of).
It’s disappointing, because I really enjoy Bruster’s, but this location hasn’t been welcoming or professional in my experiences.
Christopher Long
Good place, no line on a hot and sunny Sunday… decent choice, reasonable pricing. Quick service and friendly staff.
Margie Denton
Delicious ice cream.
Alan Katz
Great ice cream and friendly service.
WALTER FARYNIARZ
Great new place in Haymarket for a treat.
Pamela Hoover
Always great ice cream! Highly recommend!
Lindsey Klingensmith
Friendly, fast and clean!
Eric Teitelman
Absolutely the best ice cream!
Bob Morgan
Just had a really good MEDIUM malted milkshake. Would have been even better if they still served LARGE.
Best ice cream in town but staff has no idea what the ice cream is… the exact statement from the young employees is “I don’t know I don’t make the ice cream” would love to try the new holiday flavors but without knowing what it is I am obviously hesitant.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Reg Sundae
John Kuvakas
I've been waiting to try this place out. It does not disappoint!
Let me mention this first off. There is no indoor seating here. You order at one window and pick up at another. There are some very nice tables outside, some with large umbrellas.
There are a LOT of flavors on the menu, along with some specialty items and a fascinating variety of edible and disposable containers. We were there realtively early in the day. While there was understandably only one server on duty and they were probably busier than anticipated for shortly after lunch on a weekday, we were able to place our order quickly and received our ice cream very shortly afterward.
The ice cream is premium in price but very rich and creamy. We shared a cup of Key Lime Pie which I found to be amazingly delicious. The cup had two very generous scoops for about $6 and it was plenty to satisfy as an after-lunch treat for both of us.
The service was great, parking very easy, and the ice cream over-the-top tasty. We'll be back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Small Waffle Bowl, Strawberry Shortcake
Lindsay Kraus
Always love Bruster's! The owner is a great guy and the ice cream is top notch. My husband is ice cream obsessed and loves to go here. Love the location too. Overall a great place!
If anyone ever insists they be tipped again my money goes elsewhere. ESAD. It’s: TAKEOUT SO YOU DONT GET TIPPED() btw… yes bartenders get paid when you eat at the bar and have a drink with them ya’ll morons in hospitality need to wake up
I’ve had a negative experience at this location. I accidentally ordered pickup instead of delivery twice — the first time they refunded me immediately, but the second time was much more difficult. Recently, I called on a holiday just to check their hours, and the same staff member who gave me a hard time before pretended she couldn’t hear me. I tried calling three times, and she hung up on me each time.
I ended up calling the Bruster’s in Manassas instead, and they were helpful, told me their hours, and even had the birthday cake flavor available (which the Haymarket location often runs out of).
It’s disappointing, because I really enjoy Bruster’s, but this location hasn’t been welcoming or professional in my experiences.
Good place, no line on a hot and sunny Sunday… decent choice, reasonable pricing. Quick service and friendly staff.
Delicious ice cream.
Great ice cream and friendly service.
Great new place in Haymarket for a treat.
Always great ice cream! Highly recommend!
Friendly, fast and clean!
Absolutely the best ice cream!
Just had a really good MEDIUM malted milkshake. Would have been even better if they still served LARGE.
Great flavors and great service
Restaurantji Recommends
I love their strawberry ice cream.
Best ice cream in town but staff has no idea what the ice cream is… the exact statement from the young employees is “I don’t know I don’t make the ice cream” would love to try the new holiday flavors but without knowing what it is I am obviously hesitant.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Reg Sundae
I've been waiting to try this place out. It does not disappoint!
Let me mention this first off. There is no indoor seating here. You order at one window and pick up at another. There are some very nice tables outside, some with large umbrellas.
There are a LOT of flavors on the menu, along with some specialty items and a fascinating variety of edible and disposable containers. We were there realtively early in the day. While there was understandably only one server on duty and they were probably busier than anticipated for shortly after lunch on a weekday, we were able to place our order quickly and received our ice cream very shortly afterward.
The ice cream is premium in price but very rich and creamy. We shared a cup of Key Lime Pie which I found to be amazingly delicious. The cup had two very generous scoops for about $6 and it was plenty to satisfy as an after-lunch treat for both of us.
The service was great, parking very easy, and the ice cream over-the-top tasty. We'll be back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Small Waffle Bowl, Strawberry Shortcake
Always love Bruster's! The owner is a great guy and the ice cream is top notch. My husband is ice cream obsessed and loves to go here. Love the location too. Overall a great place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Sundae, Strawberry Shortcake, Dirt Sundae, Hot Fudge Brownie
If anyone ever insists they be tipped again my money goes elsewhere. ESAD. It’s: TAKEOUT SO YOU DONT GET TIPPED() btw… yes bartenders get paid when you eat at the bar and have a drink with them ya’ll morons in hospitality need to wake up
Atmosphere: 2
Food: 4
Service: 1
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