Chick-fil-A

11800 W Broad St #1008, Richmond
(804) 307-2742

Recent Reviews

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Stacey WILLIAMSON

Great service, fast, the food is good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salads

Delilah Peters

The team here goes above and beyond on the regular. Despite how consistently busy they are the food always comes out within a reasonable amount of time and is always fresh. I have had nothing but outstanding customer service from every employee at this location. Kudos to the entire staff, y’all are appreciated.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chicken Sanswich

Cohen Walsh

Ali was amazing!

Atmosphere: 5

Food: 3

Service: 5

Imran Ahmadi

I’ve visited this Chick-fil-A many times with my twin babies and a larger stroller. Unfortunately, the service has been disappointing. No one ever offers help when I’m trying to enter the restaurant, even though it’s visibly difficult managing the doors with a stroller and two babies. As a mom of multiples, it’s disheartening to feel ignored. On several occasions, I’ve had to wait outside until another customer came by to open the door for us. It’s really upsetting and makes the experience more stressful than it should be.

Atmosphere: 1

Food: 1

Service: 1

Mike Young

Clean and great food

Atmosphere: 5

Food: 5

Service: 5

Gerges Roman

The food and drinks here are always fresh and delicious! The place is super clean, I always enjoy coming here!

Berta Roman

I absolutely love this Chick-fil-A location! The entire team is always so respectful and helpful. Even when it gets really busy, you can see how hard everyone is working to do their job right, and I truly appreciate their effort. The service is always excellent, and it’s clear that the staff really cares about providing a great experience. Thank you all for your hard work!

Marina Nasr

I had a quick meal and it was a solid experience. The chicken sandwich was fresh, crispy, and tasted great - simple but satisfying. The waffle fries were hot and crunchy, and the Chick-fil-A sauce really brought everything together. Staff were polite and the service was fast, even though the place was busy. Overall, it's a good spot if you're craving quality fast food.

Atmosphere: 5

Food: 5

Service: 5

Mariam Maher

Food is really amazing . The staff helpful and friendly 🥹♥️

Atmosphere: 5

Food: 5

Service: 5

Mera Mores

The restaurant was clean, well-organized, and had a nice, cozy atmosphere. Prices were reasonable considering the quality and portion size.

Atmosphere: 5

Food: 5

Service: 5

Sandy Saied

I recently visited Chick-fil-A and had a wonderful experience! The staff were super friendly and welcoming from the moment I walked in. The service was fast and efficient, even though the place was a bit busy

Atmosphere: 5

Food: 5

Service: 5

Clara Maher

My Favorite place at the mall.
The team are always smiling and so sweet.
Love you guys.🤍🤍

Love always Jasmine

I was blown away by the service and cleanliness and not in a good way. The lady taking our order was rude (I won’t say her name) and the place is filthy. Definitely not Chikfila standards. Do yourself a favor and go to the Chick-fil-A down the street. Truly disappointing and I rarely feel the need to leave a negative review.

Atmosphere: 1

Food: 2

Service: 1

Michael

Easily the worst Chick fil A I've been to. Sandwich filet was very thin and waffle fries were undercooked. Barely put any ice in my cup so the sweet tea was lukewarm. Service was indifferent at best. Instead of having multiple employees walk around every 3 minutes awkwardly asking tables if they want more sauce or a drink refill maybe someone could clean the filthy nasty bathrooms.

Atmosphere: 2

Food: 2

Service: 2

Maddi\u0026GGirly

I got chicken nuggets and there was hair in it. I thought it was a one time mistake but came back a couple weeks later ordered the same thing and there was hair again. So nasty.

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