Chick-fil-A
11800 W Broad St #1008, Richmond
(804) 307-2742
Recent Reviews
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Great service, fast, the food is good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads
The team here goes above and beyond on the regular. Despite how consistently busy they are the food always comes out within a reasonable amount of time and is always fresh. I have had nothing but outstanding customer service from every employee at this location. Kudos to the entire staff, y’all are appreciated.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chicken Sanswich
Ali was amazing!
Atmosphere: 5
Food: 3
Service: 5
I’ve visited this Chick-fil-A many times with my twin babies and a larger stroller. Unfortunately, the service has been disappointing. No one ever offers help when I’m trying to enter the restaurant, even though it’s visibly difficult managing the doors with a stroller and two babies. As a mom of multiples, it’s disheartening to feel ignored. On several occasions, I’ve had to wait outside until another customer came by to open the door for us. It’s really upsetting and makes the experience more stressful than it should be.
Atmosphere: 1
Food: 1
Service: 1
Clean and great food
Atmosphere: 5
Food: 5
Service: 5
The food and drinks here are always fresh and delicious! The place is super clean, I always enjoy coming here!
I absolutely love this Chick-fil-A location! The entire team is always so respectful and helpful. Even when it gets really busy, you can see how hard everyone is working to do their job right, and I truly appreciate their effort. The service is always excellent, and it’s clear that the staff really cares about providing a great experience. Thank you all for your hard work!
I had a quick meal and it was a solid experience. The chicken sandwich was fresh, crispy, and tasted great - simple but satisfying. The waffle fries were hot and crunchy, and the Chick-fil-A sauce really brought everything together. Staff were polite and the service was fast, even though the place was busy. Overall, it's a good spot if you're craving quality fast food.
Atmosphere: 5
Food: 5
Service: 5
Food is really amazing . The staff helpful and friendly 🥹♥️
Atmosphere: 5
Food: 5
Service: 5
The restaurant was clean, well-organized, and had a nice, cozy atmosphere. Prices were reasonable considering the quality and portion size.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I recently visited Chick-fil-A and had a wonderful experience! The staff were super friendly and welcoming from the moment I walked in. The service was fast and efficient, even though the place was a bit busy
Atmosphere: 5
Food: 5
Service: 5
My Favorite place at the mall.
The team are always smiling and so sweet.
Love you guys.🤍🤍
I was blown away by the service and cleanliness and not in a good way. The lady taking our order was rude (I won’t say her name) and the place is filthy. Definitely not Chikfila standards. Do yourself a favor and go to the Chick-fil-A down the street. Truly disappointing and I rarely feel the need to leave a negative review.
Atmosphere: 1
Food: 2
Service: 1
Easily the worst Chick fil A I've been to. Sandwich filet was very thin and waffle fries were undercooked. Barely put any ice in my cup so the sweet tea was lukewarm. Service was indifferent at best. Instead of having multiple employees walk around every 3 minutes awkwardly asking tables if they want more sauce or a drink refill maybe someone could clean the filthy nasty bathrooms.
Atmosphere: 2
Food: 2
Service: 2
I got chicken nuggets and there was hair in it. I thought it was a one time mistake but came back a couple weeks later ordered the same thing and there was hair again. So nasty.
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