I am not the type of person who complains, but my recent experience at your restaurant was unacceptable. The milkshake I was served was clearly off—made with expired milk—and I had to throw it away. When I mentioned this to the manager, he simply grinned and did not offer a replacement or refund.
Additionally, I specifically ordered a burger with no onions, yet it arrived loaded with onions. Once again, the staff made no attempt to correct the order or offer compensation.
This level of indifference and disregard for basic food quality and customer service is extremely disappointing. I have always enjoyed Five Guys in the past, but this experience has completely changed my view. I will not be eating at any Five Guys location again unless I receive an apology and a full refund for my order.
C Violaris
Best burgers and Best fries anywhere. Cooked properly and plenty. Great peanuts....while you wait.
Atmosphere: 4
Food: 4
Service: 5
Janek Nikicicz
Can't go wrong with Cajun fries!
Atmosphere: 5
Food: 5
Service: 5
Tom Townes
Price versus value comes into question. Good burgers with great toppings. Can be too much to eat for me. Fries are great but I end up throwing almost half away
Sue Salvatore
Great burgers and fries. Save leftover fries and reheat low heat in your toaster oven at home.
Mary Flowers
I spend alot of money on a burger here, to only get rotten Jalapeños on my burger.. This had to be done on purpose because all the seeds were BLack and all over my burger. I tipped your employees to get screwed. If I was the owner I would be very alarmed
enas abdelgawad
Delicious as far as fast food burgers go
Atmosphere: 5
Food: 5
Service: 5
Carly Nino
Best cheeseburger around and always friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
David Gresh
Not open at 2 in the afternoon bc it snowed a few Inches at 4am. Ruined my lunch break bc I still had to show up to work. Wasted my time coming here now I gotta go back to work without eating. Put a photo up just so they can't claim it was super bad weather clear parking lot and sidewalks
Atmosphere: 1
Food: 1
Service: 1
Faiq Iqbal
Ordered 2 regular fries, i thought the quantity will be same like McDonald's but I was surprised. 2 regular fries fron Five Guys are like 4 large fries from McDonald's.
Best burgers and shakes in town. If you like French fries, you'll love 5 Guys.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Pamela Carlisle
Always delicious
Atmosphere: 5
Food: 5
Service: 5
Karen B
5 employees, 3 customers at lunch time. Folks find prices too high. 5 tables needed to be cleaned with employees doing nothing. Too many fries in regular order that just get tossed. Not a good value for the money anymore.
Atmosphere: 3
Food: 4
Service: 5
Micah Parks
Could be so much better if they fully cooked the fries.
Mona
Best five guys branch! Didn't even know we had five guys here!
Great staff, great food, they gave me extra fries and somehow my day became butterflies and 🌈rainbows!
Dear Five Guys Customer Service,
I am not the type of person who complains, but my recent experience at your restaurant was unacceptable. The milkshake I was served was clearly off—made with expired milk—and I had to throw it away. When I mentioned this to the manager, he simply grinned and did not offer a replacement or refund.
Additionally, I specifically ordered a burger with no onions, yet it arrived loaded with onions. Once again, the staff made no attempt to correct the order or offer compensation.
This level of indifference and disregard for basic food quality and customer service is extremely disappointing. I have always enjoyed Five Guys in the past, but this experience has completely changed my view. I will not be eating at any Five Guys location again unless I receive an apology and a full refund for my order.
Best burgers and Best fries anywhere. Cooked properly and plenty. Great peanuts....while you wait.
Atmosphere: 4
Food: 4
Service: 5
Can't go wrong with Cajun fries!
Atmosphere: 5
Food: 5
Service: 5
Price versus value comes into question. Good burgers with great toppings. Can be too much to eat for me. Fries are great but I end up throwing almost half away
Great burgers and fries. Save leftover fries and reheat low heat in your toaster oven at home.
I spend alot of money on a burger here, to only get rotten Jalapeños on my burger.. This had to be done on purpose because all the seeds were BLack and all over my burger. I tipped your employees to get screwed. If I was the owner I would be very alarmed
Delicious as far as fast food burgers go
Atmosphere: 5
Food: 5
Service: 5
Best cheeseburger around and always friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Not open at 2 in the afternoon bc it snowed a few Inches at 4am. Ruined my lunch break bc I still had to show up to work. Wasted my time coming here now I gotta go back to work without eating. Put a photo up just so they can't claim it was super bad weather clear parking lot and sidewalks
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 regular fries, i thought the quantity will be same like McDonald's but I was surprised. 2 regular fries fron Five Guys are like 4 large fries from McDonald's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Sandwich
Restaurantji Recommends
Best burgers and shakes in town. If you like French fries, you'll love 5 Guys.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Always delicious
Atmosphere: 5
Food: 5
Service: 5
5 employees, 3 customers at lunch time. Folks find prices too high. 5 tables needed to be cleaned with employees doing nothing. Too many fries in regular order that just get tossed. Not a good value for the money anymore.
Atmosphere: 3
Food: 4
Service: 5
Could be so much better if they fully cooked the fries.
Best five guys branch! Didn't even know we had five guys here!
Great staff, great food, they gave me extra fries and somehow my day became butterflies and 🌈rainbows!
Will come here again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
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