Five Guys

12210 W Broad St, Henrico
(804) 505-3136

Recent Reviews

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Matthew Zart

Great food. The burgers are some of the best. They are very juicy and tasty and always hot with perfectly melted cheese and soft sesame buns. Fries are OK in my opinion not my favorite but some people love them. Their shakes are good and they have free peanuts. The environment can feel a little bit crowded or noisy but I don't dislike it overall. VERY expensive food though compared to other fast food which is why I'm giving 4 stars. Just a burger is 10 to 15 dollars with no drink or fries. So expect to pay 20 to 25 for a full meal. Great food if you can swallow the price.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Cheeseburger

Bradley Smart

I hadn't been in probably 2+ years because of the price and when I compared it to Burger King or Shake Shack the pricing wasn't that much different but the quality and quantity outshine the other two. Five Guys just hits different.

Atmosphere: 5

Food: 5

Service: 5

Dave Thompson

Five Guys never fails. This restaurant crew served up delicious burgers and perfectly cooked fries.

Atmosphere: 5

Food: 5

Service: 5

Robert Morris

4 Burgers at bottom of bag with all the fries dumped on top of burgers in same bag.

Atmosphere: 5

Food: 4

Service: 4

Skyler Hinton

Alejandro and Janet made the BEST BURGERS I have ever had in my LIFE!! It was so good I called to get their names to leave this review. This was my first and not my last time coming. It was a little bit of a wait but it was fine watching them grill my burger fresh and have it perfect! They were so kind and helpful and the building was clean and well kept. Great job guys! 👏

Atmosphere: 5

Food: 5

Service: 5

Mike Greene

Dear Five Guys Customer Service,

I am not the type of person who complains, but my recent experience at your restaurant was unacceptable. The milkshake I was served was clearly off—made with expired milk—and I had to throw it away. When I mentioned this to the manager, he simply grinned and did not offer a replacement or refund.

Additionally, I specifically ordered a burger with no onions, yet it arrived loaded with onions. Once again, the staff made no attempt to correct the order or offer compensation.

This level of indifference and disregard for basic food quality and customer service is extremely disappointing. I have always enjoyed Five Guys in the past, but this experience has completely changed my view. I will not be eating at any Five Guys location again unless I receive an apology and a full refund for my order.

C Violaris

Best burgers and Best fries anywhere. Cooked properly and plenty. Great peanuts....while you wait.

Atmosphere: 4

Food: 4

Service: 5

Janek Nikicicz

Can't go wrong with Cajun fries!

Atmosphere: 5

Food: 5

Service: 5

Tom Townes

Price versus value comes into question. Good burgers with great toppings. Can be too much to eat for me. Fries are great but I end up throwing almost half away

Sue Salvatore

Great burgers and fries. Save leftover fries and reheat low heat in your toaster oven at home.

Mary Flowers

I spend alot of money on a burger here, to only get rotten Jalapeños on my burger.. This had to be done on purpose because all the seeds were BLack and all over my burger. I tipped your employees to get screwed. If I was the owner I would be very alarmed

enas abdelgawad

Delicious as far as fast food burgers go

Atmosphere: 5

Food: 5

Service: 5

Carly Nino

Best cheeseburger around and always friendly service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

David Gresh

Not open at 2 in the afternoon bc it snowed a few Inches at 4am. Ruined my lunch break bc I still had to show up to work. Wasted my time coming here now I gotta go back to work without eating. Put a photo up just so they can't claim it was super bad weather clear parking lot and sidewalks

Atmosphere: 1

Food: 1

Service: 1

Faiq Iqbal

Ordered 2 regular fries, i thought the quantity will be same like McDonald's but I was surprised. 2 regular fries fron Five Guys are like 4 large fries from McDonald's.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie Sandwich

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