This was my first time ordering from this establishment. Based on the TV commercials I had high expectations for a meaty and hearty looking and tasting sandwich. FALSE ADVERTISMENT!!!!This is not what I received. I received a flat underwhelming turkey sub with 3 pieces of turkey and very little condiments. Very disappointing. Your subs need to resemble what is advertised in your TV Ads.. This location has alot of work to do. #Do Better!!!
Food: 1
Heidi Waters
Thank you for today! The young man that was helping the young lady was very sweet. I took my drinks out and said I would come back and get my food. He grabbed the bagged and literally brought it to my car for me. You are a sweet person. We need more people like you. Thank you for a great experience. I always come to this location. You have great people.
Atmosphere: 5
Food: 5
Service: 5
Gabriele Hatcher
Was awesome! Food was fresh, delivery was on point as always! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Jeff Hooper
New customer and loving this place!
Atmosphere: 5
Food: 5
Service: 5
Mary Anderson
Good food
OS1C Creator
Jimmy John's gourmet sandwiches ? are really good!
Wheelchair accessibility: It's easy to get in.
SARAH CHRISTIAN
Friendly staff
Star Ciara
ZERO STARS! The general manager Rico at this location is a terrible manager. He's extremely rude and insensitive. If you hate your job that much, just leave. I placed an order for delivery today at 3:38pm and I had to contact the store TWICE because it had been over an hour and my food had not arrived yet. Rico answered both times and showed zero empathy when I mentioned if this food doesn't arrive soon, I'm going to be late for work. The second time, I called, he's telling the same lie he told the first time: "The driver is on the way. He'll be there in 3-5 minutes." Ok, you said that ten minutes ago the first time I called. Once again, showing no empathy or concern for me almost being late for work. "It's not that serious" he says. I mentioned how unacceptable this is. "We had about 5-6 orders that had to be delivered before yours. There's nothing we can do about all the orders we have". How about warn your customers about the wait time and APOLOGIZE FOR THE INCONVENIENCE. All that pride and careless attitude will shut this location down. I told him I was going to contact corporate, he didn't care. My food arrived at 4:41pm. I am escalating this complaint to the highest level of management. Especially since this is not the first negative experience I've had with Rico. General manager Rico at the Staples Mill Jimmy John's needs to be coached on empathy and he needs an attitude check before he's out of a job.
Kevin Terry
Friday, 2/17/2023, Googled the time for this location as it was a little after 8 p.m., hours of operation stated to be 10:30 to 9 p.m., head that way got there at 8:40, lights on, workers in side, walk up tot he door, it is locked. Go back to the car and call the restaurant, no answer, called two more times before they decided to answer. I asked what are your hours of operation, person stated we are close, I said that is not what I asked, I asked what are your hours of operation, he stated 10:30-8, I said why does it state you close at 9 tonight. He proceeded to put a lady on the phone who stated she was the manager (Dejoinase). She ran this clearly made up store by me that the she (AS MANAGER) did not know what the hours of operations were and did not know that online it was that they close at 9, that “corporate” keep changing hours due to COVID. In all honesty I believe that they decided to close the store against policy so that they can take off early on Friday. In doing that they fail to realize that people depend on those hours being honored, I came a long way (15 minute) drive, got there in plenty of time since they claim they can make sandwiches so fast, only to have the store closed, had to go to nasty Zaxby’s, my night was ruin. Never again.
2nd time Jimmy Johns on Staples Mill messed up on our subs. Both had wrong ingredients. For $39 dollars I expected them to be correct and the "freaky fast" delivery did not happen. That is a l of money and I guess it is time to go back to Jersey Mikes. They don't mess up and you can get free delivery if you belong to Door Dash or Grub Hub. Major Fail Jimmy John's, expensive major fail
jeannie S
The bread was hard. First time I tried this place. Was disappointed in the topping
Atmosphere: 5
Food: 3
Service: 3
jeannie snyder
The bread was hard. First time I tried this place. Was disappointed in the topping
Always freaky fresh and freaky fast!
Atmosphere: 5
Food: 5
Service: 5
This was my first time ordering from this establishment. Based on the TV commercials I had high expectations for a meaty and hearty looking and tasting sandwich. FALSE ADVERTISMENT!!!!This is not what I received. I received a flat underwhelming turkey sub with 3 pieces of turkey and very little condiments. Very disappointing. Your subs need to resemble what is advertised in your TV Ads.. This location has alot of work to do. #Do Better!!!
Food: 1
Thank you for today! The young man that was helping the young lady was very sweet. I took my drinks out and said I would come back and get my food. He grabbed the bagged and literally brought it to my car for me. You are a sweet person. We need more people like you. Thank you for a great experience. I always come to this location. You have great people.
Atmosphere: 5
Food: 5
Service: 5
Was awesome! Food was fresh, delivery was on point as always! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
New customer and loving this place!
Atmosphere: 5
Food: 5
Service: 5
Good food
Jimmy John's gourmet sandwiches ? are really good!
Wheelchair accessibility: It's easy to get in.
Friendly staff
ZERO STARS! The general manager Rico at this location is a terrible manager. He's extremely rude and insensitive. If you hate your job that much, just leave. I placed an order for delivery today at 3:38pm and I had to contact the store TWICE because it had been over an hour and my food had not arrived yet. Rico answered both times and showed zero empathy when I mentioned if this food doesn't arrive soon, I'm going to be late for work. The second time, I called, he's telling the same lie he told the first time: "The driver is on the way. He'll be there in 3-5 minutes." Ok, you said that ten minutes ago the first time I called. Once again, showing no empathy or concern for me almost being late for work. "It's not that serious" he says. I mentioned how unacceptable this is. "We had about 5-6 orders that had to be delivered before yours. There's nothing we can do about all the orders we have". How about warn your customers about the wait time and APOLOGIZE FOR THE INCONVENIENCE. All that pride and careless attitude will shut this location down. I told him I was going to contact corporate, he didn't care. My food arrived at 4:41pm. I am escalating this complaint to the highest level of management. Especially since this is not the first negative experience I've had with Rico. General manager Rico at the Staples Mill Jimmy John's needs to be coached on empathy and he needs an attitude check before he's out of a job.
Friday, 2/17/2023, Googled the time for this location as it was a little after 8 p.m., hours of operation stated to be 10:30 to 9 p.m., head that way got there at 8:40, lights on, workers in side, walk up tot he door, it is locked. Go back to the car and call the restaurant, no answer, called two more times before they decided to answer. I asked what are your hours of operation, person stated we are close, I said that is not what I asked, I asked what are your hours of operation, he stated 10:30-8, I said why does it state you close at 9 tonight. He proceeded to put a lady on the phone who stated she was the manager (Dejoinase). She ran this clearly made up store by me that the she (AS MANAGER) did not know what the hours of operations were and did not know that online it was that they close at 9, that “corporate” keep changing hours due to COVID. In all honesty I believe that they decided to close the store against policy so that they can take off early on Friday. In doing that they fail to realize that people depend on those hours being honored, I came a long way (15 minute) drive, got there in plenty of time since they claim they can make sandwiches so fast, only to have the store closed, had to go to nasty Zaxby’s, my night was ruin. Never again.
Restaurantji Recommends
2nd time Jimmy Johns on Staples Mill messed up on our subs. Both had wrong ingredients. For $39 dollars I expected them to be correct and the "freaky fast" delivery did not happen. That is a l of money and I guess it is time to go back to Jersey Mikes. They don't mess up and you can get free delivery if you belong to Door Dash or Grub Hub. Major Fail Jimmy John's, expensive major fail
The bread was hard. First time I tried this place. Was disappointed in the topping
Atmosphere: 5
Food: 3
Service: 3
The bread was hard. First time I tried this place. Was disappointed in the topping
Great freindly staff, food wonderful store clean
Great freindly staff, food wonderful store clean
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