Kabuto Japanese House of Steak
8052 W Broad St, Richmond
(804) 747-9573
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
$36.00 combination for two
Great experience, chief was great and funny. The food was delicious. The staff is very friendly.
Great food and great fun.
Pretty good service and food
This place is ridiculous! The price does not match up with the service. The customer service is trash, the manager is trash, the whole staff is trash. They overbook and try to blame the customer for their miscommunication and shortcomings. They take no accountability. These people are rude and disrespectful. It was my daughter’s 15th birthday she was the ONLY reason I stayed and spent my money there because it was too short of a notice to rearrange things with 24 other people to consider. There is no reason a manager should EVER argue with a customer because of misleading information their staff provided and a waitress arguing with a customer because they charged someone incorrectly. They will NEVER get my business again. The manager refused to give us a discount but tried to accommodate by giving us free alcoholic drinks like people didn’t have to drive smh.
We have been coming to Kabuto for over 40 years and have spent most of our children's birthdays there and this was the worst experience that I have ever had there. First, we had a reservation for 7 and arrived on time. We were seated, but told that we would have to wait for the cooks. Two tables of 8 in the banquet room and we had to wait almost an hour for our apps, then another 1/2 hour for only one of the chefs to start cooking. The one person that ordered sushi had their meal in 10 minutes and was completely finished a good half hour before the cook even started. Finally, when our cook showed up, the other table was almost finished with their meal. Our cook was apparently the dishwasher, because he obviously didn't know what he was doing. He almost stabbed one of our party when he lost a utensil midair, He cooked and served our rice before he even started the vegetables. The rice was cold by the time we got the veggies. The veggies were cold by the time we got our meats. We never got our shrimp appetizer that comes with all entrees. And the cook did not put on anything close to the show that you expect and pay for. After we were served I asked for the ginger dipping sauce and he looked at me like it was an imposition, and then only gave 3 of the 8 of us the sauce. We were there for a birthday, which was obvious, but weren't even asked if we wanted dessert before our bills were hurriedly shoved at us. I asked to have a word with the coked up manager afterwards and he had nothing to say other than "let me check on that." before he scampered off, never to be seen again. We dropped almost $1,000 for our dinners. I will never, ever go to Kabuto again and we will have to find a new birthday tradition. Apparently, it is under new management that is not living up to the standards that we have come to expect. What a waste of time and money.
Unimpressive and disregarding with food allergies at this time. They used to demonstrate excellence in this regard.
Not what it used to be. Terrible service and not good with food allergies anymore.
The food was tasteless. There was no season or favor.
The place was very nice along with the services but the food was awful and expensive.
Little salty on the shrimp, but otherwise excellent!
Restaurantji Recommends
Fun place to have a good meal!
This place has really gone down hill and the service has suffered tremendously. I’d tried to give them another chance and ended up walking out because of the lack of service. Save yourself the trouble, money and time and find a better hibachi steak house.
Portions a little small not quite the experience from the first time.
Great, as always.
My experience here was horrible, from the service down to the food. For starters, I asked for no zucchini and mushrooms (allergic) to mushrooms. I figured they would be more than accommodating but NOPE. I expressed to the waiter several times no mushrooms and zucchini. The chief comes out and cooks everything with mushrooms and zucchini and explains to me that nobody ever told him. Me and my fiancée asked for teriyaki sauce we never got it. The food was not seasoned nor cooked in teriyaki sauce. They barely give out a good portion of food. Every time I took a bite it just had a terrible taste. I could go on and on about this place. I figured I would give this place another chance but unfortunately the same results. I highly do NOT RECOMMEND this place. If you need a better place to go, go to Kanpai Japanese Steak House and Sushi down broad street !
Loading...