Los Panchos Short Pump
3532 Pump Rd, Henrico
(804) 409-5826
Recent Reviews
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I went here for dinner last night and got the fajita taco salad. My mistake was picking shrimp as the protein… I woke up this morning and have been throwing up non-stop. Besides that everything was fine, but be conscious of their proteins.
Atmosphere: 3
Food: 1
Service: 3
Great food, chips, and guacamole!!! Highly recommended (beef and chicken tacos, for sure) and reasonably priced.
Atmosphere: 5
Food: 5
Service: 5
Good food. Good Service. Pretty good atmosphere. Convenient location.
Atmosphere: 5
Food: 5
Service: 5
Great spot! The waitresses there are really nice. Food came fast and it was good. They even gave me a bunch of free chips extra. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Staff is friendly and attentive. Food and drink good.
Atmosphere: 4
Food: 5
Service: 4
Excellent service
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Quesabirria, Steak Fajitas
The restaurant is false advertising and the manager Admitted this is what’s going on. The sign in front of the restaurant says 10% off a $12 minimum for lunch. I spent $14.98 before tax and was not offered the 10% discount. No alcohol was included on my tab as usually that is an exclusion. I asked the server why and they said it’s because I didn’t spend $12 on a lunch item. There is not one item on their designated lunch menu that is $12 before tax. I ordered a lunch item and an appetizer. Then the server asked the manager and proceeded to bring me back a check with 10% off of one of the items that were on my ticket Shorting me the 10% on the other item. I asked the manager what the issue was and she could not explain it to me. I explained to her that there’s not a lunch item that is $12 before tax on her menu and she had no rebuttal. I asked her to explain the sign out front and her admission was that she puts the sign out there to entice customers to come in for lunch. A.k.a. false advertising. It’s very clear to see by the photos attached that this is a clear cut situation in which a business is lying straight to your face. as an aside, the food was extremely bland and the cheese dip was not warmed up enough to even melt all the chunks. I made no big deal about that, but certainly made sure the manager was aware that I would be reporting the false advertising issue. She was very nonchalant and did not care And said that I was the only one that had asked for them to honor the sign out front so she didn’t think it was a big deal.
Atmosphere: 3
Food: 2
Service: 1
Referred to Los Panchos by a good friend. He was right this place was so good. The staff was polite and attentive. The drinks were stellar. The food was fantastic!!! This will be our new go to for Mexican food.
Atmosphere: 5
Food: 5
Service: 5
This is the best Mexican food in the Richmond area!
Atmosphere: 4
Food: 5
Service: 5
Great place to visit in Short Pump Va , nfl game .
, delicious drink 🍹 , bartender friendly and create a delicious cocktail . Coconut margarita amazing
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food and drink is always delicious
Great service
Atmosphere: 5
Food: 5
Service: 5
Quantity over quality. Avoid!
Bartender is awesome , food is great
Atmosphere: 5
Food: 5
Service: 5
Great food and Edgar was awesome!
Atmosphere: 5
Food: 5
Service: 5
I got the mushroom quesadilla with a side of rice & everything was a 10/10!!! Def recommend & the place is so beautiful & clean. & staff is so friendly. I will be coming back.
Atmosphere: 5
Food: 5
Service: 5
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