Pizza was fine but the cinnamon squares were supposed to include icing and chocolate sauce. The chocolate was just barely there and soaked in by the time I ate my pizza and there was no icing. They were overbaked and dried out and needed the icing. Not edible and certainly not dessert. Waste of my money!!
Food: 2
Service: 2
Charles Lonigro
Fast, fresh, better than dominos papa John's pizza hut. Forgot to add garlic crust called to get it added the employee who answered was kind courteous will order again
Atmosphere: 5
Food: 5
Service: 5
Kristopher Clark
Ordered a pizza for delivery this evening 1/6/26, sausage and pepperoni well done. The pizza arrived to me covered in grease, so bad the bottom of the pizza was dripping. It took 3 bounty paper towels to soak up the grease on top of the pizza. How can a pizza be well done if the bottom is floppy, it should be crispy. Pizza was so bad I had to throw it away. Never again. Please don’t patronize this business
Atmosphere: 3
Food: 1
Service: 3
Jamaya Daniels
Everyone was very nice 😊
Atmosphere: 5
Food: 5
Service: 5
God's Grace
The WORST MANAGER on duty on December 20, 2025, between 6 pm and 7 pm.
To: Marcos Pizza Regional or area managers Regarding: Store manager and customer service phone takers on the date.
First of all, I have been a customer of this Marcos Pizza for many years now, and I have never had any issues with the employees or managers. However, the story changed on December 20, 2025. On this date, I was starving and had just returned from army training, considering I am a serviceman. I called Marcos Pizza at 6:38 pm, located at 2284 John Rolfe Parkway, Richmond, Virginia. The so-called manager on duty picked up the phone, and she told me to hold on. I waited for almost 10 minutes, but she did not return to talk to me.
Since they were unable to take my order because they held me for too long, I decided to place the order in person. When I arrived at the store, four employees were talking and laughing, but there were no customers present to place an order. I do not understand why holding the phone for this long was needed.
I politely approached the person who identified herself as the manager and advised her that I had been on hold for a long time. She admitted that she had placed me on hold. When I asked her if they were busy, considering there was no customer in person, she became irritated, her tone was high, and unprofessional. She told me, “I do not take your order, and you can leave.”
Instead of apologizing and taking my order, she clearly stated, 'I am not going to take your order.’ I asked to speak to the manager, and she said, “I am the manager”. WHAT? I was starving and had to wait on hold for a long time when there was no customer in the store. I spoke to her in a very professional manner and showed her my call logs, etc, but she first offended me with a loud tone and an unprofessional reaction to my question, and then told me she would not take my order.
This is the worst manager I have ever dealt with. The video footage of her reaction to my question should be reviewed by the general manager or area manager. This person deserves disciplinary action.
I am sure you can access the call logs or the numbers of all those that were placed on hold in your log. I am sure you can find the video footage of this so-called manager’s reaction.
Please review the number of employees present in the store between 6:00 pm and 7:00 pm, as well as the number of customers who were there between 6:30 pm and 6:40 pm. You will find many employees, but no customers.
She might argue we have a lot of people who order for delivery, and we were working on that, but that is a false argument, as she was seen laughing, walking around, and not doing anything between this hour. Please check the video footage.
As she said, if she were the manager of this location, she would be the worst manager at the location, has a bad temper, and is ready to confront customers who are there solely to order or get food.
At the end, I was let go without a food thanks to this wannabe manager’s bad temper, anger toward customers, rudeness, and most importantly unprofessional behavior.
Atmosphere: 1
Food: 1
Service: 1
Virginia Deker
The manager, Sherri, deserves a medal. She is so incredibly kind and helpful. We had a PTA event that required large quantities of pizza. She helped me through planning, but went the extra mile when we realized we needed 30 more pizzas, and she wasn’t even at the store! She put her team in motion and made our event a success. Families were full of compliments and appreciation. I highly recommend working with Sherri for all your pizza needs!!
Atmosphere: 5
Food: 5
Service: 5
Tayvon Harvey
There aren’t many places I go where the representative takes the time to make sure my name is pronounced correctly. Sherri did just that, and it immediately made me feel welcomed and respected. She was very enthusiastic about helping me, and her kindness stood out the entire visit.
It’s rare to find someone who combines professionalism with genuine care, but Sherri did both effortlessly. She not only helped with my order but made the experience personal, which is something I’ll definitely remember.
Because of her, this visit to Marcos felt more like being taken care of by a friend than just another transaction.
Atmosphere: 5
Food: 5
Service: 5
Aubrey
Ty was awesome!
Atmosphere: 5
Food: 5
Service: 5
Aimal Faiq
TY was a very polite and helpful associate He was very professional
Atmosphere: 5
Food: 5
Service: 5
Tevyn
The reviews live up to there expectations and this and Ty fellow are provided really amazing service along with the food being delectable .
Pizza was fine but the cinnamon squares were supposed to include icing and chocolate sauce. The chocolate was just barely there and soaked in by the time I ate my pizza and there was no icing. They were overbaked and dried out and needed the icing. Not edible and certainly not dessert. Waste of my money!!
Food: 2
Service: 2
Fast, fresh, better than dominos papa John's pizza hut. Forgot to add garlic crust called to get it added the employee who answered was kind courteous will order again
Atmosphere: 5
Food: 5
Service: 5
Ordered a pizza for delivery this evening 1/6/26, sausage and pepperoni well done. The pizza arrived to me covered in grease, so bad the bottom of the pizza was dripping. It took 3 bounty paper towels to soak up the grease on top of the pizza. How can a pizza be well done if the bottom is floppy, it should be crispy. Pizza was so bad I had to throw it away. Never again. Please don’t patronize this business
Atmosphere: 3
Food: 1
Service: 3
Everyone was very nice 😊
Atmosphere: 5
Food: 5
Service: 5
The WORST MANAGER on duty on December 20, 2025, between 6 pm and 7 pm.
To: Marcos Pizza Regional or area managers
Regarding: Store manager and customer service phone takers on the date.
First of all, I have been a customer of this Marcos Pizza for many years now, and I have never had any issues with the employees or managers. However, the story changed on December 20, 2025. On this date, I was starving and had just returned from army training, considering I am a serviceman. I called Marcos Pizza at 6:38 pm, located at 2284 John Rolfe Parkway, Richmond, Virginia. The so-called manager on duty picked up the phone, and she told me to hold on. I waited for almost 10 minutes, but she did not return to talk to me.
Since they were unable to take my order because they held me for too long, I decided to place the order in person. When I arrived at the store, four employees were talking and laughing, but there were no customers present to place an order. I do not understand why holding the phone for this long was needed.
I politely approached the person who identified herself as the manager and advised her that I had been on hold for a long time. She admitted that she had placed me on hold. When I asked her if they were busy, considering there was no customer in person, she became irritated, her tone was high, and unprofessional. She told me, “I do not take your order, and you can leave.”
Instead of apologizing and taking my order, she clearly stated, 'I am not going to take your order.’ I asked to speak to the manager, and she said, “I am the manager”. WHAT? I was starving and had to wait on hold for a long time when there was no customer in the store. I spoke to her in a very professional manner and showed her my call logs, etc, but she first offended me with a loud tone and an unprofessional reaction to my question, and then told me she would not take my order.
This is the worst manager I have ever dealt with. The video footage of her reaction to my question should be reviewed by the general manager or area manager. This person deserves disciplinary action.
I am sure you can access the call logs or the numbers of all those that were placed on hold in your log. I am sure you can find the video footage of this so-called manager’s reaction.
Please review the number of employees present in the store between 6:00 pm and 7:00 pm, as well as the number of customers who were there between 6:30 pm and 6:40 pm. You will find many employees, but no customers.
She might argue we have a lot of people who order for delivery, and we were working on that, but that is a false argument, as she was seen laughing, walking around, and not doing anything between this hour. Please check the video footage.
As she said, if she were the manager of this location, she would be the worst manager at the location, has a bad temper, and is ready to confront customers who are there solely to order or get food.
At the end, I was let go without a food thanks to this wannabe manager’s bad temper, anger toward customers, rudeness, and most importantly unprofessional behavior.
Atmosphere: 1
Food: 1
Service: 1
The manager, Sherri, deserves a medal. She is so incredibly kind and helpful. We had a PTA event that required large quantities of pizza. She helped me through planning, but went the extra mile when we realized we needed 30 more pizzas, and she wasn’t even at the store! She put her team in motion and made our event a success. Families were full of compliments and appreciation. I highly recommend working with Sherri for all your pizza needs!!
Atmosphere: 5
Food: 5
Service: 5
There aren’t many places I go where the representative takes the time to make sure my name is pronounced correctly. Sherri did just that, and it immediately made me feel welcomed and respected. She was very enthusiastic about helping me, and her kindness stood out the entire visit.
It’s rare to find someone who combines professionalism with genuine care, but Sherri did both effortlessly. She not only helped with my order but made the experience personal, which is something I’ll definitely remember.
Because of her, this visit to Marcos felt more like being taken care of by a friend than just another transaction.
Atmosphere: 5
Food: 5
Service: 5
Ty was awesome!
Atmosphere: 5
Food: 5
Service: 5
TY was a very polite and helpful associate
He was very professional
Atmosphere: 5
Food: 5
Service: 5
The reviews live up to there expectations and this and Ty fellow are provided really amazing service along with the food being delectable .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Restaurantji Recommends
The worker named Ty was awesome. Super chill and showed me the deals that were going on
Atmosphere: 5
Food: 5
Service: 5
Pizza and salad is always fresh and fast. The guy at the register named Ty was awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Greek
Great service ty
Atmosphere: 5
Food: 5
Service: 5
Sophie is so pleasant every time I come in! Great service!
Atmosphere: 5
Food: 5
Service: 5
Ty was fantastic! He deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
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