Shake Shack Short Pump

Name: Shake Shack Short Pump
Address: 12170 W Broad St Suite A, Henrico, Virginia, 23233, US
Telephone: (804) 500-6701
Price range: $
Rating: 2.1

$ • Burgers

Hours:
12170 W Broad St Suite A, Henrico
(804) 500-6701

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About Shake Shack Short Pump

Shake Shack Short Pump receives mixed reviews from customers. The experience varies significantly between visits. Some find it to be good fast food service, with burgers that are really good, always perfect, and served hot. The shakes are also noted as being really good and fire. The restaurant is often described as ALWAYS clean, and pick-up orders are super easy.

However, other reports are less positive. Multiple customers received cold or room temperature fries and, in one instance, a raw uncooked burger posing a health hazard. Service speed is inconsistent, sometimes slow, with waits over 20 minutes even when not busy. The value for money is frequently criticized, with meals for two costing around $30 to just under $50, which many feel is high for fast food. While there are mentions of a sweet lady with a nice attitude, overall experiences with service and food temperature are inconsistent.