Starbucks

Taylor was amazing to us!!! We came in right before close for a special treat for my daughter who had just performed. Several other Starbucks had closed a bit early but Taylor let us sneak in 2 minutes before close (which I hated to do to her) but she was so kind and friendly and made our drinks perfectly!!! Thank you Taylor for being so awesome to us and to this Starbucks (inside Short Pump Mall) for staying open until 10:00!!

Shame on you denying a man water due to a medical emergency. Will keep my business local

Heading for corporate hell.

Great customer service

Tesla owners beware of this drive through. It is too narrow. You won’t make it. Your wheels are toast. Curbed two 21” uber turbines here. The lane isn’t wide enough. My 20 dollar coffee and sandwich is now a 2000 dollar coffee and sandwich.

Atmosphere: 4

Food: 4

Service: 4

Subpar experience at this location with each visit. No greet, drink order in the drive thru section and should have been in the in store pickup section (order was correct for in store pickup not drive thru) and team obviously is not focused on their task at hand—appropriately servicing customers.

Service: 1

One swears there’s no whip on holiday drinks. No cream in our cold brew order. Very very very slow. Unable to make drinks at an efficient speed compared to other Starbucks in the area. 3ppl. Stops making drinks to all help 1 drive thru drink order that wants a frap but can’t just say their 1 machine is down. Only has 1 blender.

Atmosphere: 4

Food: 2

Service: 1

Cozy little spot to grab a drink.. Clean, friendly, and fast..

Atmosphere: 5

Food: 5

Service: 5

Not the best customer service.

Atmosphere: 4

Food: 4

Service: 2

This is a great location. It's close to shops and restaurants.

Atmosphere: 4

Food: 4

Service: 4

The young woman at the register learning her job was so sweet and doing an amazing job. The ladies making my drink, save your opinions on the nastiness of someone's drink for when you're out of earshot of your customers. no one asked you.

Atmosphere: 1

Food: 4

Service: 2

Grabbed Fraps from the drive-thru. Our ours tasted great. Service was pretty quick and the employee at the window was upbeat, very nice.

Food: 5

Service: 5

To expensive

Atmosphere: 5

Food: 4

Service: 5

Alisha or Elisha whatever her name is needs better training on customer service. She was extremely rude and unpleasant. I had asked my drink to be remade due to it not being made properly and had green stuff on the lid. I told her I would wait so I’m not inconveniencing her but still was treated with disrespect. Slammed the drink on the serving table and said “there’s that!” Didn’t realize she made mine already so I sat patiently. Instead of telling me that it was for me she decided to loudly say “that’s you!”. She made the drink worse on purpose this time I believe. I will never be returning to this location.

Food: 2

Service: 1

Alisha or Elisha whatever her name is needs better training on customer service. She was extremely rude and unpleasant. I had asked my drink to be remade due to it not being made properly and had green stuff on the lid. I told her I would wait so I’m not inconveniencing her but still was treated with disrespect. Slammed the drink on the serving table and said “there’s that!” Didn’t realize she made mine already so I sat patiently. Instead of telling me that it was for me she decided to loudly say “that’s you!”. She made the drink worse on purpose this time I believe. I will never be returning to this location.

Food: 2

Service: 1