Service is awful for the price you pay. I wouldn't mind paying the price if the customer service was good. But the staff especially the manager is exceptionally rude and condescending. There are better bagels right up the street in Reston at Einstein and they won't talk down to you.
Ramy Adly
Excellent one
Ace Carter
Have been going here for a couple of weeks. Love the proportions that have been giving me. Decided to come in around 10 minutes before closing time. I don’t understand most of the conversations that go on from the spanish speaking workers but today while the lady was putting the cream cheese on my bagel, I heard “un poco”. And after getting my bagel I can confirm I got un poco😐💀.
Breanne Ford
This has quickly became one of our favorite breakfast spots in Herndon! They have the best variety of bagels and so many cream cheese flavors to choose from. But the best part is Jerome at the register!! He is always so attentive and kind. We love coming here and love the food!
Amana Katora
Freshly made bagels daily.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Variety of Bagels, Sandwiches
Lisa Gribble
The food and coffee are really, really good but the service leaves a lot to be desired. I almost always order (and tip) online and the same lady is always there when I pick up. She doesn’t smile or have positive interaction. It makes me feel a little uncomfortable to be honest.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Variety of Bagels
Amna Khalil
I am not a begal person but since I tried the variety of bagels from this cafe I start liking bagels. My most recommended place for breakfast is begal cafe. The prices are reasonable. The coffee is fresh. The egg salad and Greek omelette is so flavourful.
Don
Cute little bagel shop, very tasty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Bagels
David Wilson
*** disclaimer - if you're from NOVA, feel free to eat here as often as you like as it's not your fault you don't know what a real bagel is... this review is for those visiting from the NY/NJ area
people. have any of you ever had a real bagel before? because if you've had a bagel from NJ/NY, then you would never eat these flavorless dough rings again. I am appalled that they have the gall to call these wonder bread things "bagels". please reconsider your life choices before trying one of these "bagels" as you can probably get a better round dough imposter from the freezer at 7-11. I implore you to never eat one of these "bagels" unless you want to hate yourself for days and then have to go to therapy because of your neverending self loathing. Have you eaten tofu? mashed potatoes? frozen 5 day old slush off the street after a snowstorm? all of those have more flavor, substance and color than these "bagels". please Bagel Cafe, take a field trip to NJ/NY and really learn what a bagel is and how to make one. in the meantime, change your name to Dunkin as you should never be allowed to use the word bagel again. I just want the Bagel gospel to spread and Bagel Cafe can help once they understand how to make a good bagel. then they can share one of life's true treasures with their customers. there is so much suffering in the world. no one should be exposed to the horrors of an inferior bagel.
Atmosphere: 3
Food: 1
Service: 3
ERROR ERROR
Always delicious, I've seriously never had a miss when getting food at Bagel Café whether I eat in or take it out the quality is amazing. My favorite is the Nova lox bagel and I really love that they have the cheaper closed option for when my wallet is tight and the open faced when I feel like splurging. Their yogurt parfait is also super however the portion is a bit insane (same with the "fries") just way too much, I really never need to eat that much yogurt lol. Oh and almost forgot about the potato salad, it's very good and a pretty perfect amount for a side.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Nova, Nova, Bagel w Nova--Open Face, Sandwiches, Muffins
I have been wanting to try bagel cafe for a while. It was amazing! I will definitely be back. Bagels are fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Ami Mohr
The bagels were fresh and are good but the sandwich we ordered was poorly made. Bagel wasn’t toasted, cheese wasn’t melted. It was barely warm. Also it was chaos and took forever to get our order. No organization and there didn’t seem to be anyone in charge. Employees were just running around without direction.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Sandwiches
Jack Paver
Ordered online and asked the person if it was ready, she said she would call when it was. 30 minutes of sitting and waiting later, I asked the same woman if my stuff was ready because people who came in after me had already left w their stuff. She said, “you didn’t tell me your name so how could I tell you your order is ready?” My order had been sitting behind her. They didn’t call out the order number like every other customer there. I don’t understand why she said she needed my name instead of calling the number but she acted like it was my fault instead of apologizing for not calling my number like every single other customer. I still don’t understand her reasoning but I won’t go back. Huge wait. Slow. Rude.
Atmosphere: 4
Food: 4
Service: 1
N.G.
I really debated posting this but decided to anyways because I’m still so shocked about my treatment here earlier today. I think the older black American cashier feels invincible or something. He’s been there over a decade but I don’t remember him ever being rude like he was today over something so insignificant. I came in early and asked for my first bagel sliced and toasted. When u asked for my second bagel the same way, he did NOT take it well. He ridiculed me, told me very rudely and in a mocking tone that in order for the bagel to get toasted, it has to be sliced first. I laughed it off and told him yes, sorry you’re right, it’s early and I’m still tired. He didn’t laugh too.. he was actually annoyed at me! And then, he wouldn’t let it go! He repeated it 2-3 times, how I was “stuck and insistent” on ordering SLICED and toasted bagels. Sorry, I said something dumb, but it shouldn’t have bothered him to that level, and it certainly doesn’t give someone a reason to taunt a customer. Shame on this guy, maybe he needs a little slap on the hand.
Service is awful for the price you pay. I wouldn't mind paying the price if the customer service was good. But the staff especially the manager is exceptionally rude and condescending. There are better bagels right up the street in Reston at Einstein and they won't talk down to you.
Excellent one
Have been going here for a couple of weeks. Love the proportions that have been giving me. Decided to come in around 10 minutes before closing time. I don’t understand most of the conversations that go on from the spanish speaking workers but today while the lady was putting the cream cheese on my bagel, I heard “un poco”. And after getting my bagel I can confirm I got un poco😐💀.
This has quickly became one of our favorite breakfast spots in Herndon! They have the best variety of bagels and so many cream cheese flavors to choose from. But the best part is Jerome at the register!! He is always so attentive and kind. We love coming here and love the food!
Freshly made bagels daily.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Variety of Bagels, Sandwiches
The food and coffee are really, really good but the service leaves a lot to be desired. I almost always order (and tip) online and the same lady is always there when I pick up. She doesn’t smile or have positive interaction. It makes me feel a little uncomfortable to be honest.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Variety of Bagels
I am not a begal person but since I tried the variety of bagels from this cafe I start liking bagels. My most recommended place for breakfast is begal cafe. The prices are reasonable. The coffee is fresh. The egg salad and Greek omelette is so flavourful.
Cute little bagel shop, very tasty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Bagels
*** disclaimer - if you're from NOVA, feel free to eat here as often as you like as it's not your fault you don't know what a real bagel is... this review is for those visiting from the NY/NJ area
people. have any of you ever had a real bagel before? because if you've had a bagel from NJ/NY, then you would never eat these flavorless dough rings again. I am appalled that they have the gall to call these wonder bread things "bagels". please reconsider your life choices before trying one of these "bagels" as you can probably get a better round dough imposter from the freezer at 7-11. I implore you to never eat one of these "bagels" unless you want to hate yourself for days and then have to go to therapy because of your neverending self loathing. Have you eaten tofu? mashed potatoes? frozen 5 day old slush off the street after a snowstorm? all of those have more flavor, substance and color than these "bagels".
please Bagel Cafe, take a field trip to NJ/NY and really learn what a bagel is and how to make one. in the meantime, change your name to Dunkin as you should never be allowed to use the word bagel again.
I just want the Bagel gospel to spread and Bagel Cafe can help once they understand how to make a good bagel. then they can share one of life's true treasures with their customers. there is so much suffering in the world. no one should be exposed to the horrors of an inferior bagel.
Atmosphere: 3
Food: 1
Service: 3
Always delicious, I've seriously never had a miss when getting food at Bagel Café whether I eat in or take it out the quality is amazing. My favorite is the Nova lox bagel and I really love that they have the cheaper closed option for when my wallet is tight and the open faced when I feel like splurging. Their yogurt parfait is also super however the portion is a bit insane (same with the "fries") just way too much, I really never need to eat that much yogurt lol. Oh and almost forgot about the potato salad, it's very good and a pretty perfect amount for a side.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Nova, Nova, Bagel w Nova--Open Face, Sandwiches, Muffins
Restaurantji Recommends
Awesome Place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Bagels
I have been wanting to try bagel cafe for a while. It was amazing! I will definitely be back. Bagels are fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
The bagels were fresh and are good but the sandwich we ordered was poorly made. Bagel wasn’t toasted, cheese wasn’t melted. It was barely warm. Also it was chaos and took forever to get our order. No organization and there didn’t seem to be anyone in charge. Employees were just running around without direction.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Sandwiches
Ordered online and asked the person if it was ready, she said she would call when it was. 30 minutes of sitting and waiting later, I asked the same woman if my stuff was ready because people who came in after me had already left w their stuff. She said, “you didn’t tell me your name so how could I tell you your order is ready?” My order had been sitting behind her. They didn’t call out the order number like every other customer there. I don’t understand why she said she needed my name instead of calling the number but she acted like it was my fault instead of apologizing for not calling my number like every single other customer. I still don’t understand her reasoning but I won’t go back. Huge wait. Slow. Rude.
Atmosphere: 4
Food: 4
Service: 1
I really debated posting this but decided to anyways because I’m still so shocked about my treatment here earlier today. I think the older black American cashier feels invincible or something. He’s been there over a decade but I don’t remember him ever being rude like he was today over something so insignificant.
I came in early and asked for my first bagel sliced and toasted. When u asked for my second bagel the same way, he did NOT take it well. He ridiculed me, told me very rudely and in a mocking tone that in order for the bagel to get toasted, it has to be sliced first. I laughed it off and told him yes, sorry you’re right, it’s early and I’m still tired. He didn’t laugh too.. he was actually annoyed at me! And then, he wouldn’t let it go! He repeated it 2-3 times, how I was “stuck and insistent” on ordering SLICED and toasted bagels. Sorry, I said something dumb, but it shouldn’t have bothered him to that level, and it certainly doesn’t give someone a reason to taunt a customer. Shame on this guy, maybe he needs a little slap on the hand.
Atmosphere: 3
Food: 4
Service: 1
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