Chipotle Mexican Grill
13354 Franklin Farm Rd, Herndon
(703) 435-4715
Recent Reviews
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I have been using this chipotle for a while. It’s always chipotle quality, but there is always something off with either the service or the preparation. This time my burrito looked like it was wrapped by a 5yr old.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Steak Burrito
Not all Chipotles are the same. I bypass the locations in Reston and trek an extra few miles to this particular location because the staff is great and the portions are more generous.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Bowl
I was promised a $6 bowl for Halloween and was charged $13.55.
Service: 1
A full THREE DOLLARS MORE just because I want it delivered? Why? What extra did you have to do? Nothing! No one else does that!
And on top of that, a delivery charge is tacked on anyway!
Shove it, Chipotle! Someone will come show up soon as an alternative, you just wait!
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Bowl
We had good food with great friends outside.
Atmosphere: 4
Food: 4
Service: 4
Whatever you guys sold today, tastes wrong... its wayyy too salty. did someone just pour salt all over I couldn't eat it
Atmosphere: 4
Food: 1
Service: 4
Ordered online, they gave me 2 out of 5 ingredients. Do NOT go here.
Atmosphere: 1
Food: 1
Service: 1
5/5 excellent! The team here is outstanding. Best Chipotle I have been to out of more than 20 similar restaurants. I love this place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
I'm a Chipotle fan and I've been to over 100 different locations, but this one is a disaster. The portions of protein here are laughably small, more like a kid's meal! When I mentioned this to the employee, they rudely argued that "this is what it is." I visited around 2:10-2:15 pm, just after peak hours, but every table was filthy, the bathrooms were disgusting, and many food containers were empty, making it impossible to get what I wanted. This place seriously lacks competent management. Avoid this location at all costs!
Atmosphere: 1
Food: 1
Service: 1
Spacious dining area, exceptionally delicious food, and lovely team members. The steak was cooked perfectly - not overdone like other locations, and the team members were just very pleasant. It's worth the extra drive to come to this Chipotle. I highly recommend it.
Dietary restrictions: They have carnivore and vegetarian options.
Wheelchair accessibility: No stairs. Very accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Restaurantji Recommends
great service, great portions. I drive an extra 10 min just to come to this chipotle it’s that good. Favorite one for years on end
Atmosphere: 5
Food: 5
Service: 5
This is the only Chipotle that I went to that gives good portions. They usually give one full scoop plus a little more protein, and almost two full scoops if you ask for half and half (without charging for double). It does depend on who is giving your food, but out of ~6 times I came here, I have gotten great portions every time. I highly recommend this Chipotle place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Like all the Chipotle now a day the portion is so little. The flavor is there but the portion is low.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Bowl
Food is consistent in taste, but freshness varies (don't like brown Guac and cold dry meat). People who work there tries their best to rush through the ordering process, regardless of how busy the place is. Portion size also inconsistent
Atmosphere: 3
Food: 4
Service: 3
Honestly, I was really surprised. I walked into Chipotle and nicely asked for a burrito with a double tortilla wrap, but I got ignored at first. Anyway, the first lady was very nice. She put rice and chicken on my burrito and then passed it to the next lady. I continued giving my order to her, but she barely put anything on my burrito. I kept saying please and thank you, but she said something in Spanish (something like, "Damn, how much more?") and then asked, "What else?" I was shocked she said that right in front of me and wouldn't give me a decent amount of food. Seriously, she was so stingy. If you're reading this, Abuela, you need to be more careful with your words. Don't bother going to this location. Instead, drive 15-20 minutes to Ashburn for better portions and nicer people (no disrespect to Fairfax).
Atmosphere: 1
Food: 3
Service: 1
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