Is there a Manager at this location who can ensure employees know what to do when the term “gluten free” is mentioned, along with ensuring the prep surface is actually cold, as the store name implies?
A cup should not have to be placed into a larger cup to contain the drips before the order is even paid for.
Kathy Hirsch
Went to this Cold Stone Creamy for the first time since I relocated to Va and what a huge disappointment for a small cup of pricey sweet cream ice cream. And what found as I was eating my ice cream where many chunks of solid ice cream. This was also in my husband’s cup of ice cream Also originally requested a hot fudge sundae but was told the management doesn’t allow that . Been to many Cold Stone ice cream creamery’s though out the county and this is tge absolute worse .
Qifan Zheng
unfriendly staff
Colette Inomata
I had a question about some choices and I asked if their was a menu to read the topping list and the young girl gave me a look and attitude as if I was asking too much. Didn't appreciate it. The space was OK, but there wasn't many spaces to sit. Was clean and the ice cream was good.
Colette I
I had a question about some choices and I asked if their was a menu to read the topping list and the young girl gave me a look and attitude as if I was asking too much. Didn't appreciate it. The space was OK, but there wasn't many spaces to sit. Was clean and the ice cream was good.
Yasemin Yakar
I wanted to picked it up quickly so I ordered online - BUT waited 30 mins just for them to tell me what I ordered was not available and they couldn’t refund the money. This is 3rd or 4th time of horrible service, please pay attention to the quality of the brand you are representing.
Nathan Travel
We went to Coldstone and got 3 kids size ice cream and both of the ice creams that I ordered were perfect amount. But the 3rd that I ordered was a size of a table spoon. And I understand that kids size is supposed to be a pretty small amount but he gave me barely a spoonful and when we were Asking him to add a little more he said it would cost more.
Rishav Thakkar
I had to wait for an extremely long time because the workers were doing random things in the back of the store and they repeatedly told me that we will be there in 2 minutes but took 15 minutes. I couldn’t even get ice cream because they took so long.
Susan Norton
Awkward waiting space withing wait. Shortage of tables and chairs.
Deepika Ross
Staff were rude and said the particular flavour we needed was not available and then the other staff said it was available, we ended up being charged 2$ extra fr no reason.
Left my phone unlocked at the cold stone and my dad called me and they picked up so then my dad called my sister who was in the car and told us we left my phone there and they were honest.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone
Jeff Wilegus
Ordered a strawberry shake and for what this place claims to be and prices charged, it left much to be desired. If I were local this would not be one of my go to places for ice cream.
Atmosphere: 5
Food: 3
Service: 5
Musaid
They closed at 8:30 although the closing time is 9...
Sebastian Kurz
The staff often seem to have difficulty understanding the orders properly and unfortunately on my last visit they forgot the caramel, which was an important ingredient for me.
In addition, the store could be much tidier; it seems chaotic at times, which detracts from the overall experience.
Atmosphere: 3
Food: 4
Service: 3
Katie Apol
I mean, I love ice cream, and this place was efficient.
Is there a Manager at this location who can ensure employees know what to do when the term “gluten free” is mentioned, along with ensuring the prep surface is actually cold, as the store name implies?
A cup should not have to be placed into a larger cup to contain the drips before the order is even paid for.
Went to this Cold Stone Creamy for the first time since I relocated to Va and what a huge disappointment for a small cup of pricey sweet cream ice cream. And what found as I was eating my ice cream where many chunks of solid ice cream. This was also in my husband’s cup of ice cream Also originally requested a hot fudge sundae but was told the management doesn’t allow that . Been to many Cold Stone ice cream creamery’s though out the county and this is tge absolute worse .
unfriendly staff
I had a question about some choices and I asked if their was a menu to read the topping list and the young girl gave me a look and attitude as if I was asking too much. Didn't appreciate it. The space was OK, but there wasn't many spaces to sit. Was clean and the ice cream was good.
I had a question about some choices and I asked if their was a menu to read the topping list and the young girl gave me a look and attitude as if I was asking too much. Didn't appreciate it. The space was OK, but there wasn't many spaces to sit. Was clean and the ice cream was good.
I wanted to picked it up quickly so I ordered online - BUT waited 30 mins just for them to tell me what I ordered was not available and they couldn’t refund the money. This is 3rd or 4th time of horrible service, please pay attention to the quality of the brand you are representing.
We went to Coldstone and got 3 kids size ice cream and both of the ice creams that I ordered were perfect amount. But the 3rd that I ordered was a size of a table spoon. And I understand that kids size is supposed to be a pretty small amount but he gave me barely a spoonful and when we were
Asking him to add a little more he said it would cost more.
I had to wait for an extremely long time because the workers were doing random things in the back of the store and they repeatedly told me that we will be there in 2 minutes but took 15 minutes. I couldn’t even get ice cream because they took so long.
Awkward waiting space withing wait. Shortage of tables and chairs.
Staff were rude and said the particular flavour we needed was not available and then the other staff said it was available, we ended up being charged 2$ extra fr no reason.
Restaurantji Recommends
Left my phone unlocked at the cold stone and my dad called me and they picked up so then my dad called my sister who was in the car and told us we left my phone there and they were honest.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone
Ordered a strawberry shake and for what this place claims to be and prices charged, it left much to be desired. If I were local this would not be one of my go to places for ice cream.
Atmosphere: 5
Food: 3
Service: 5
They closed at 8:30 although the closing time is 9...
The staff often seem to have difficulty understanding the orders properly and unfortunately on my last visit they forgot the caramel, which was an important ingredient for me.
In addition, the store could be much tidier; it seems chaotic at times, which detracts from the overall experience.
Atmosphere: 3
Food: 4
Service: 3
I mean, I love ice cream, and this place was efficient.
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