If I could give this Dunkin’ location zero stars, I absolutely would.
The customer service here is awful, especially for DoorDash customers. Staff were dismissive, unhelpful, and clearly had zero interest in resolving a very simple issue. It felt like doing the right thing for a customer wasn’t even an option—because no one here is empowered, trained, or willing to care.
The ownership is a complete joke. When employees act this way consistently, that’s a leadership problem, not an individual one. Whoever owns this store should seriously consider selling it, because they have failed to create even a basic standard of customer service.
Plenty of Dunkin’ locations get it right. This one does not. Save yourself the frustration and go literally anywhere else.
— A very disappointed customer
Atmosphere: 1
Food: 1
Service: 1
Devon
Out of stock for weeks on a lot of items.
Atmosphere: 3
Food: 3
Service: 4
Jasmine Philippe
The service is always slow because they only have one person working at a time most days. The one employee is taking the order, making the drinks & preparing the food which makes the wait time much longer. One time they ran out of the syrup flavor I wanted and the drink came out bad. Today I went and ordered a hot matcha and after I paid, the employee told me she could only make it with ice and not hot. She didn’t tell me why but I’m assuming a machine must not have been working or she didn’t know how to use it. I asked for a refund and she didn’t know how to process one through the register. She called the owner and they did not answer. I had to get something for equal value which I did in donuts but I need this location to do better. It’s always something when I go there. And some of the staff are not friendly and have bad attitudes like they don’t want to be there.
Atmosphere: 1
Food: 3
Service: 1
Paul Jackson
The staff was friendly, but unfortunately the espresso machine was broken, and there was no notice of this before placing my online order. I stood waiting for my drink for about five minutes before overhearing the cashier tell another customer that the espresso machine was down. I then asked for a refund and was told that only a manager could process it, but the manager wasn’t coming in that day. I was advised to contact customer service instead. While I wasn’t happy about it, I agreed. After leaving the store, I called customer service only to find out they were closed. As a result, there was no way to get a refund in a timely manner. Overall, this was extremely disappointing and poorly handled.
Atmosphere: 2
Food: 4
Service: 1
Chris Whiffen
Best bagels of any Dunkin I have ever been to, and I go to a lot of them.
DCGuyITNOVA
I ordered a 50ct of Munchkins and arrived to find that they did not have any. I asked to trade it for a to go coffee (large box) and was told the price was not equal. I was informed I would be refunded but it has been 5 days and no refund has been processed. I had to reach out to corporate and even tried stopping by the location just to be told by the lone employee that they are not authorized to perform a refund. Frustrated I will have to spend more time to remedy an issue that is not my fault. Next time I will just have to hold up the whole line to ensure I get my refund on the spot.
Atmosphere: 1
Food: 1
Service: 1
Asli Abdi
There was hair in my coffee. And my order was missing something.
Atmosphere: 1
Food: 1
Service: 1
Bryan Day
Out of stock on everything. Was unable to complete orders. Was switching items to fulfill the orders. Was giving refunds. Needs more staff. The employee she was trying her best though
Atmosphere: 1
Food: 1
Service: 1
pete waldorf
VERY nice staff.
Atmosphere: 5
Food: 5
Service: 5
Susan Edwards
Nobody in this location knows what they are doing. Apple Fritter was stale. Took 10 minutes for ice cold bagel minis - gave me wrong coffee. Would also help if one person spoke English
Hole in the wall DD with egregiously slow service, but that allowed me to observe the attitude in dealing with other customers. Avoid- 3 other coffee shops in the plaza.
Atmosphere: 1
Food: 2
Service: 1
Benjamin Abbott
Absolutely horrible service. Tried a simple Uber order and this location for some reason kept telling drivers the order was cancelled - not the case. Would not answer the phone when I tried to find out what was going on. They told 6 Uber drivers the order was cancelled - what is going on!!! Horrible service.
Service: 1
Liz Arritt
I go here a lot (closest anything with a drive thru) and the team there is usually really great. Food is occasionally crisp/a little burnt (particularly the ham and cheese croissant, which I've stopped ordering for that reason, but still the best Dunkin in the area!
Atmosphere: 5
Food: 4
Service: 5
Kayla
Watered down iced coffees and creams. It’s a waste of money, especially for a cold foam cold brew with no cold foam.
Atmosphere: 3
Food: 1
Service: 1
Brett Edwards
This Dunkin constantly disappoints me. My coffees tend to always taste bad to the point where I can’t finish them, and after ordering food recently, my order was completely incorrect. Donuts were melted and soggy. Sandwich was wrong entirely. I usually stop by because it’s the closest one to work, but at this point it’s probably worth it to go to a different location.
If I could give this Dunkin’ location zero stars, I absolutely would.
The customer service here is awful, especially for DoorDash customers. Staff were dismissive, unhelpful, and clearly had zero interest in resolving a very simple issue. It felt like doing the right thing for a customer wasn’t even an option—because no one here is empowered, trained, or willing to care.
The ownership is a complete joke. When employees act this way consistently, that’s a leadership problem, not an individual one. Whoever owns this store should seriously consider selling it, because they have failed to create even a basic standard of customer service.
Plenty of Dunkin’ locations get it right. This one does not. Save yourself the frustration and go literally anywhere else.
— A very disappointed customer
Atmosphere: 1
Food: 1
Service: 1
Out of stock for weeks on a lot of items.
Atmosphere: 3
Food: 3
Service: 4
The service is always slow because they only have one person working at a time most days. The one employee is taking the order, making the drinks & preparing the food which makes the wait time much longer. One time they ran out of the syrup flavor I wanted and the drink came out bad. Today I went and ordered a hot matcha and after I paid, the employee told me she could only make it with ice and not hot. She didn’t tell me why but I’m assuming a machine must not have been working or she didn’t know how to use it. I asked for a refund and she didn’t know how to process one through the register. She called the owner and they did not answer. I had to get something for equal value which I did in donuts but I need this location to do better. It’s always something when I go there. And some of the staff are not friendly and have bad attitudes like they don’t want to be there.
Atmosphere: 1
Food: 3
Service: 1
The staff was friendly, but unfortunately the espresso machine was broken, and there was no notice of this before placing my online order. I stood waiting for my drink for about five minutes before overhearing the cashier tell another customer that the espresso machine was down.
I then asked for a refund and was told that only a manager could process it, but the manager wasn’t coming in that day. I was advised to contact customer service instead. While I wasn’t happy about it, I agreed.
After leaving the store, I called customer service only to find out they were closed. As a result, there was no way to get a refund in a timely manner. Overall, this was extremely disappointing and poorly handled.
Atmosphere: 2
Food: 4
Service: 1
Best bagels of any Dunkin I have ever been to, and I go to a lot of them.
I ordered a 50ct of Munchkins and arrived to find that they did not have any. I asked to trade it for a to go coffee (large box) and was told the price was not equal. I was informed I would be refunded but it has been 5 days and no refund has been processed. I had to reach out to corporate and even tried stopping by the location just to be told by the lone employee that they are not authorized to perform a refund. Frustrated I will have to spend more time to remedy an issue that is not my fault. Next time I will just have to hold up the whole line to ensure I get my refund on the spot.
Atmosphere: 1
Food: 1
Service: 1
There was hair in my coffee. And my order was missing something.
Atmosphere: 1
Food: 1
Service: 1
Out of stock on everything. Was unable to complete orders. Was switching items to fulfill the orders. Was giving refunds. Needs more staff. The employee she was trying her best though
Atmosphere: 1
Food: 1
Service: 1
VERY nice staff.
Atmosphere: 5
Food: 5
Service: 5
Nobody in this location knows what they are doing. Apple Fritter was stale. Took 10 minutes for ice cold bagel minis - gave me wrong coffee. Would also help if one person spoke English
Restaurantji Recommends
Hole in the wall DD with egregiously slow service, but that allowed me to observe the attitude in dealing with other customers. Avoid- 3 other coffee shops in the plaza.
Atmosphere: 1
Food: 2
Service: 1
Absolutely horrible service. Tried a simple Uber order and this location for some reason kept telling drivers the order was cancelled - not the case. Would not answer the phone when I tried to find out what was going on. They told 6 Uber drivers the order was cancelled - what is going on!!! Horrible service.
Service: 1
I go here a lot (closest anything with a drive thru) and the team there is usually really great. Food is occasionally crisp/a little burnt (particularly the ham and cheese croissant, which I've stopped ordering for that reason, but still the best Dunkin in the area!
Atmosphere: 5
Food: 4
Service: 5
Watered down iced coffees and creams. It’s a waste of money, especially for a cold foam cold brew with no cold foam.
Atmosphere: 3
Food: 1
Service: 1
This Dunkin constantly disappoints me. My coffees tend to always taste bad to the point where I can’t finish them, and after ordering food recently, my order was completely incorrect. Donuts were melted and soggy. Sandwich was wrong entirely. I usually stop by because it’s the closest one to work, but at this point it’s probably worth it to go to a different location.
Atmosphere: 1
Food: 2
Service: 2
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