I had a very disappointing experience at the IHOP in Herndon. The manager was extremely rude and dismissive when I politely inquired about the delay in our seating. We were told the wait time would be 30 minutes, but it ended up being over an hour with no updates or acknowledgment. The disrespectful attitude and poor communication made this experience frustrating and unpleasant. I strongly suggest the management prioritize better customer service and honesty with their patrons.
Atmosphere: 1
Food: 1
Service: 1
Ansar Mohammadi
I waited 20 minutes in the pickup area to pick up my order and all the workers looked at me but never came to ask about my order.
Atmosphere: 1
Food: 1
Service: 1
Hala Alw
We have sat there with little kids for 45 minutes they served people who came after and sat after us and they prioritize their own regulars and we asked 5 timee nicley. Manager is very unprofessional
Atmosphere: 1
Food: 1
Service: 1
Rocio Flores
The food was cold, and people after as they got their food first.
Atmosphere: 3
Food: 2
Service: 2
Rebecca Meyers
Food and atmosphere were amazing. The one star is because staff and management will lie to your face about honoring the coupons and discounts resulting in us getting seriously over-charged.
Atmosphere: 4
Food: 4
Service: 1
Bader Alkhudair
Best ihop I have ever been to. Amazingly clean and the atmosphere is outstanding. Additionally, everything you might need is already provided at your table and clean. I would love to congratulate the manager and staff for a very excellent job running this ihop.
Atmosphere: 5
Food: 5
Service: 5
Dashdeliveryguy Experiences
Seamless pick up experience. Glad to have helped this establishment extend their service (through delivery) to members of the community.
Great place for a family breakfast. Staff is always very caring with the children and there are plenty of healthy options for Mom and
Atmosphere: 4
Food: 4
Service: 5
Lenny Zhou
My order was prepared quickly and my server was very kind and responsive.
Service: 5
yusmary contreras
There is a little speed when it comes to placing orders, it takes a little more than 25 minutes to bring your order
Atmosphere: 5
Food: 5
Service: 4
K.M.A.
Busier than I would have imagined on a Sunday early morning. They were understaffed yet I was actually served quicker than they stated earlier. Friendly folks, despite hearing one curse due to the stress from doing it all.
Sandwich missing main ingredient
I had a very disappointing experience at the IHOP in Herndon. The manager was extremely rude and dismissive when I politely inquired about the delay in our seating. We were told the wait time would be 30 minutes, but it ended up being over an hour with no updates or acknowledgment. The disrespectful attitude and poor communication made this experience frustrating and unpleasant. I strongly suggest the management prioritize better customer service and honesty with their patrons.
Atmosphere: 1
Food: 1
Service: 1
I waited 20 minutes in the pickup area to pick up my order and all the workers looked at me but never came to ask about my order.
Atmosphere: 1
Food: 1
Service: 1
We have sat there with little kids for 45 minutes they served people who came after and sat after us and they prioritize their own regulars and we asked 5 timee nicley. Manager is very unprofessional
Atmosphere: 1
Food: 1
Service: 1
The food was cold, and people after as they got their food first.
Atmosphere: 3
Food: 2
Service: 2
Food and atmosphere were amazing. The one star is because staff and management will lie to your face about honoring the coupons and discounts resulting in us getting seriously over-charged.
Atmosphere: 4
Food: 4
Service: 1
Best ihop I have ever been to. Amazingly clean and the atmosphere is outstanding. Additionally, everything you might need is already provided at your table and clean.
I would love to congratulate the manager and staff for a very excellent job running this ihop.
Atmosphere: 5
Food: 5
Service: 5
Seamless pick up experience. Glad to have helped this establishment extend their service (through delivery) to members of the community.
Atmosphere: 5
Service: 5
Best late night spot
Atmosphere: 5
Food: 5
Service: 4
Nice location , great staff
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Great place for a family breakfast. Staff is always very caring with the children and there are plenty of healthy options for Mom and
Atmosphere: 4
Food: 4
Service: 5
My order was prepared quickly and my server was very kind and responsive.
Service: 5
There is a little speed when it comes to placing orders, it takes a little more than 25 minutes to bring your order
Atmosphere: 5
Food: 5
Service: 4
Busier than I would have imagined on a Sunday early morning. They were understaffed yet I was actually served quicker than they stated earlier. Friendly folks, despite hearing one curse due to the stress from doing it all.
Atmosphere: 5
Food: 5
Service: 5
Always hits the spot on a Sunday morning!
Atmosphere: 5
Food: 5
Service: 3
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