Manhattan Pizza-Herndon

The Herndon location was closed even though their phone number and website were working when I ordered. The lady did not mention anything on the phone when I ordered and wanted me to drive 20 minutes to their other location. Went to Moe's instead.

Atmosphere: 1

Food: 1

Service: 1

Won’t answer the phone. Do you want to sell pizza?

Atmosphere: 1

Food: 1

Service: 1

Really the best pizza.

Ordered pizza on 2/25/24. It estimated an hour wait. 1.5 hour later, I called the store and asked for an update. I had to call 4 times in a row because each time she stated she would call the driver, then call me back. She never did. On the 5th call, she said to look outside. We live in a small apartment and the pizza had been placed on our step. No one knocked. The pizza was cold and not good. I called back and the person on the phone stated I would get a refund, but this never came through. Don't recommend ordering here.

Food: 1

Service: 1

food arrived late and cold.

Can’t even rate the food because it never showed up. Service is incompetent and couldn’t even contact the driver or the manager. Said to call back in the morning if it didn’t arrive. Ridiculous.

Service: 1

the food here is egregiously overpriced. The pizza isnt bad. It’s pretty mediocre, but they are charging 2 or 3x more than other pizza places, and it’s really not justified.

Atmosphere: 2

Food: 3

Service: 3

Recommended dishes: Garlic Knots, Cheese Pizza

Driest pizza I ever had. And very surprisingly still with raw dough in it, which we confused at first with melted cheese and eat couple slices. We both ended up with upset belly. More than 3/4 of delivery went to trash. Definitely would not eat here or recommend this pizza to anyone. Sorry, it was a very disappointing experience. And not the cheapest one.

Food: 1

Have ordered from this location several times over the last 10 years. We ordered pizza well done - it was undercooked and overly cheesy. Not a fan anymore.

Food: 1

The pizza is decent but the customer service is horrible. We’ve tried to give a few chances just in case it was isolated instances. Nope. Always bad.

Atmosphere: 1

Food: 3

Service: 1

Great place and delicious pizza

Have ordered multiple times from the Herndon location. The first order was pretty good for inexpensive food. Ever since then the service has gone downhill. I do not reccomend ordering from here.The last order, the reason for this review, is because a third of the order showed up and that was it. $40 charged to my card for a cold pizza.

Food: 3

Service: 1

Pizza is really good. Service is good as well. It would be best suited if you could speak Spanish to be able to order pizza from here. I ordered pizza and attempted to order garlic dipping sauce and instead I got garlic sauce on the pizza and no pizza sauce. Pizza was still good. Just a struggle with the language barrier.

Atmosphere: 2

Food: 5

Service: 4

Not even close to NYC pizza, but it was a good lunch spot for a quick pizza. There aren't too many places to sit in the restaurant. They also did not have fountain sodas as their machine did not work, so they up charge you for the bottled or canned sodas they have.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Pepperoni Pizza

Undercooked pizzas with holes in the dough, the cheese melting to the cardboard. Gross.This place used to be good. Now, it feels like it's being run by idiots.