McDonald's
2475 Centreville Rd, Herndon
(703) 793-0757
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
20 minute wait for fries and shakes
Atmosphere: 1
Food: 2
Service: 1
Spanish is a REQUIREMENT to order here and they shove everyone into the drive thru lanes
Atmosphere: 2
Food: 2
Service: 1
Completely false hours info on Google map. I put a mobile order at 9:06pm last Thursday and got there at 9:12pm. And then I figured the store was closed at 9pm. A drive through staff told me to cancel it in app, which the app didn’t allow me to do because I was there already. I have to dispute credit card.
The worst customer service. I have to wait 20 minutes just for some fries. The staff is disgraceful.
From soggy undercooked fries to not being able to get an order correct after several attempts to confirm they had it right. This McDonald’s is consistent in something going wrong. 1 out of the 10 times I’ve been here has the fries actually been crispy and not soggy and undercooked. This last time I asked for a Big Mac meal and substituted the regular patties for quarter pounder patties. I confirmed before getting to the window to make sure it was correct and again twice at the first window and was told they had it the way I asked. Once the food was received we were given a Big Mac with regular patties on a quarter pounder bun. After 4 attempts to confirm you think it would be simple not to mess it up
Atmosphere: 1
Food: 1
Service: 2
Great Oreo smoothie!
Atmosphere: 5
Food: 4
Service: 4
Our server at the drive thru was such a kind and friendly person! He deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Food is the same but serving is bad you got with for long time to pay or ask for something last night I been within for 20 minutes tell I got my order and everyone is kind look mad.
It was good the medium fries were 4.5 stars
The 10pc chicken nuggets were 3 🌟
I was able to get thru the drive thru in less than a minute. Order was complete and popping hot.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Ordered in store. It took 30+ minutes to give me my food. I come here for fast food. It’s not fast at this location.
Atmosphere: 1
Food: 3
Service: 1
Not clean at all . Friendly but dirty.
Atmosphere: 1
Food: 2
Service: 2
Need an active employee upfront to make sure Customers been taking care
Absolutely the worst customer service experience ever!
I placed a simple order: a 6-piece chicken nugget with a medium fry and Coke, plus a 20-piece nugget with a large fry and a large shake. When I got to the window, I mentioned I was still waiting on the large fry, large shake, and sweet & sour sauce—basic items needed to complete the order, especially with nearly 30 nuggets for my family.
I was told I hadn’t been charged for the large fry or shake. I said no problem, I’ll pay at the window—just please give me the rest of my order. Instead of resolving it smoothly, the employee brings out the shake and then tells me I have to park and wait for the large fry that they forgot to charge me for. I said absolutely not—I’m already here, and everyone behind me is getting fries, so I’ll wait at the window.
Then the manager comes over and insists I park and come inside to pay for the items they left out. If I wanted to come in, I wouldn’t have used the drive-thru in the first place!
Completely unacceptable. Disorganized staff, poor communication, and zero accountability for their own mistake. I will not be returning to this McDonald’s.
Service: 1
Hands down the best macdonalds in the world.
It's rare to find a mackers that serves a daily double and I got one at 2am and a fish filet. Fresh made. To spec. Late night.
11/10
Atmosphere: 5
Food: 5
Service: 5
Loading...