Haven't had Papa John's in a long time. Tonight was a disappointment. The quality has definitely gone down. Never again!
Atmosphere: 1
Food: 1
Service: 1
Patrick Roarer
The Elden Street Papa Johns is really bad. They lost my order and then the manager Alicia or whatever her name is accused me of lying about my order. She asked if I'm sure I didn't order from the John Milton location. I know where I ordered from. Watch out-your order might get lost!
Service: 1
Michael D
Wrong order and unresponsive management. Papa Johns Elden Plaza Herndon
Henry
Great pizza and the place smells great!!!
Atmosphere: 5
Food: 5
Service: 5
Christopher R.
Long wait for cold food, quality was really bad and disappointing
Atmosphere: 2
Food: 2
Service: 2
Etye Sarner
I had a great experience at the Papa John’s on Elden Street. At first, my order was mixed up, but when I let them know, Alex immediately offered to make me a new one without hesitation. His professionalism and kindness really stood out. The pizza was hot, fresh, and delicious, and Alex made sure I left happy. Excellent customer service and tasty food — I’ll definitely be coming back!
Atmosphere: 4
Food: 5
Service: 5
Alexzander Jeremy
The restaurant layout was practical.
Michelle H
Delicious and fast service! We love papa johns and this location might just be our new fave!
Atmosphere: 5
Food: 5
Service: 5
Rajeev Gupta
We had visitors with two small kids at home. We ordered Pizza (4 items: One Large Pepperoni, one medium veggie, one small cheese and bread sticks) for delivery on Jun5 at around 5pm. It turned out to be a Nightmare experience. More than two hours and Pizza were no where to be seen. We kept calling the Pizza shop and every time we’re told it was on its way. Both small kids were too much hungry and it was their time to go to bed. Their parents couldn’t wait any more and left with their kids for their home. We finally called up the Pizza shop and told them it was shame that our guests had to go hungry with no Pizza in sight. The manager expressed their sorry and said he was going to credit back our payment in full. The Pizza finally came but all cold and after our guests had already left. The real story starts after this..so, we found out in couple of weeks that they had not credited even a penny back to our account. We called them and the same manager said he cannot credit back the money but can give us equivalent items next time when we place order. Even though we told them that that was not what they had promised to do earlier but we agreed to accept their offer anyways. Guess what, when we called up to order the items in couple of weeks, they only gave one medium veggie pizza and one small cheese pizza! Their stock answer was “that’s what they can give..take it or reject it”. When we said it’s not fair, their one stock RUDE answer was “Deal with it”!!
Never go there!!!
Food: 1
Service: 1
Nica Ma
delicious consistent papa john! friendly staffs. food ready fast.
I always thought they had good sauce that complimented the toppings. I've not been here in years bc of the competition, that came into the area. I saw the commercial for the Shaq pie, and I had to try it out. Because I had the honor or eye connecting with him years ago, lol The service was good, the pizza was loaded with peps, so every bite had at least one if not two or three peps, thank you! I prefer my crust as thin as possible and crisp (well done!). It missed the mark, but no issues that's what toaster ovens are for! Thank you for the excellent price, it definitely called me to try them again! I'll go back and i recommend them. My thought they should bring in the old world peps!
Atmosphere: 4
Food: 4
Service: 4
Ariana Estrada
I sent a doordash to pick up my food and soda, the soda came without gas and seems to have been manipulated, the delivery man said to change it and they didn't want to.
R P
Always get my order right, good customer service, and quick.
Lil Cakes
Gave me food poisoning
Yo K
quality improved within the last year or so. this location has been average compared to other papa johns locations i used to order from across the US (ive moved a lot). I still order occasionally cause i love PJ. But within the last year or so there's been a big increase in the quality ive gotten from here. an increase that made me write this review. I've been loving the pizzas here lately. If the team made a recent change, I really appreciate it.
Haven't had Papa John's in a long time. Tonight was a disappointment. The quality has definitely gone down. Never again!
Atmosphere: 1
Food: 1
Service: 1
The Elden Street Papa Johns is really bad. They lost my order and then the manager Alicia or whatever her name is accused me of lying about my order. She asked if I'm sure I didn't order from the John Milton location. I know where I ordered from. Watch out-your order might get lost!
Service: 1
Wrong order and unresponsive management.
Papa Johns Elden Plaza Herndon
Great pizza and the place smells great!!!
Atmosphere: 5
Food: 5
Service: 5
Long wait for cold food, quality was really bad and disappointing
Atmosphere: 2
Food: 2
Service: 2
I had a great experience at the Papa John’s on Elden Street. At first, my order was mixed up, but when I let them know, Alex immediately offered to make me a new one without hesitation. His professionalism and kindness really stood out. The pizza was hot, fresh, and delicious, and Alex made sure I left happy. Excellent customer service and tasty food — I’ll definitely be coming back!
Atmosphere: 4
Food: 5
Service: 5
The restaurant layout was practical.
Delicious and fast service! We love papa johns and this location might just be our new fave!
Atmosphere: 5
Food: 5
Service: 5
We had visitors with two small kids at home. We ordered Pizza (4 items: One Large Pepperoni, one medium veggie, one small cheese and bread sticks) for delivery on Jun5 at around 5pm. It turned out to be a Nightmare experience. More than two hours and Pizza were no where to be seen. We kept calling the Pizza shop and every time we’re told it was on its way. Both small kids were too much hungry and it was their time to go to bed. Their parents couldn’t wait any more and left with their kids for their home. We finally called up the Pizza shop and told them it was shame that our guests had to go hungry with no Pizza in sight. The manager expressed their sorry and said he was going to credit back our payment in full. The Pizza finally came but all cold and after our guests had already left. The real story starts after this..so, we found out in couple of weeks that they had not credited even a penny back to our account. We called them and the same manager said he cannot credit back the money but can give us equivalent items next time when we place order. Even though we told them that that was not what they had promised to do earlier but we agreed to accept their offer anyways. Guess what, when we called up to order the items in couple of weeks, they only gave one medium veggie pizza and one small cheese pizza! Their stock answer was “that’s what they can give..take it or reject it”. When we said it’s not fair, their one stock RUDE answer was “Deal with it”!!
Never go there!!!
Food: 1
Service: 1
delicious consistent papa john! friendly staffs. food ready fast.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I always thought they had good sauce that complimented the toppings. I've not been here in years bc of the competition, that came into the area. I saw the commercial for the Shaq pie, and I had to try it out. Because I had the honor or eye connecting with him years ago, lol The service was good, the pizza was loaded with peps, so every bite had at least one if not two or three peps, thank you! I prefer my crust as thin as possible and crisp (well done!). It missed the mark, but no issues that's what toaster ovens are for! Thank you for the excellent price, it definitely called me to try them again! I'll go back and i recommend them. My thought they should bring in the old world peps!
Atmosphere: 4
Food: 4
Service: 4
I sent a doordash to pick up my food and soda, the soda came without gas and seems to have been manipulated, the delivery man said to change it and they didn't want to.
Always get my order right, good customer service, and quick.
Gave me food poisoning
quality improved within the last year or so. this location has been average compared to other papa johns locations i used to order from across the US (ive moved a lot). I still order occasionally cause i love PJ. But within the last year or so there's been a big increase in the quality ive gotten from here. an increase that made me write this review. I've been loving the pizzas here lately. If the team made a recent change, I really appreciate it.
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