Starbucks

Came here this evening for the first time and it will definitely be the last. There were three staff working, but the service was completely disorganized. Only the guy working drive-thru acknowledged us. After the customers ahead of us ordered, the other cashier just walked away to stock inventory and left us standing there confused.

It took several minutes before the drive-thru guy finally noticed us and took our order. He was polite, but didn’t even bother asking for a name. We asked to have our pastry warmed up, but everything after that went downhill.

The woman making drinks never called out names or drinks, she just kept dropping them on the counter without saying a word. After waiting around, I realized my drink and pastry had just been sitting there. No one said anything, no acknowledgment at all.

To make it worse, the pastry was warm on the outside but ice cold in the middle. Totally unacceptable. The entire experience felt careless and unprofessional. Starbucks really needs to work on training this location’s staff and on basic customer service.

Atmosphere: 2

Food: 1

Service: 1

I placed an order through Uber Eats and went in to pick it up. I was met with a firm tone from a staff member asking for confirmation, which I provided without issue. The interaction was clearly tense. After leaving, I realized the order was incorrect and returned to let them know politely. That’s when I observed several employees directing obvious looks of disgust and disdain toward me, which felt unnecessary and out of place. One employee stood out by apologizing and remaking the order without issue, which I appreciated. However, this doesn’t excuse the behavior of the rest of the staff, nor the selective way in which customers are treated. As I was waiting for the order to be remade, I noticed another customer enter the store, and casually pick up their order without question or scrutiny, making the treatment I received feel targeted and segregating.

Atmosphere: 1

Service: 1

One of the better Starbucks in the area! The interior is nicely decorated and kept clean. Our drinks were made without issue. Jack’s very friendly and on top of things, as are all of the other staff I’ve interacted with.

Atmosphere: 5

Food: 5

Service: 5

The beverages were good but they were literally out of all the food items.

Atmosphere: 5

Food: 1

Service: 5

Good stuff
Good service

Atmosphere: 5

Food: 5

Service: 5

One of the best if not the best Starbucks coffee in Virginia. They get your food right, when it says on the app the food is ready for pickup, it’s actually ready for pickup. They are nice and welcoming. Really nice and clean coffee shop. I love it here! The employees and management are doing a fantastic work. Five stars!!!

Atmosphere: 5

Food: 5

Service: 5

Bad customer service bc am long time customer but I ask cashier to use rest room now he knows me as customer but he refused me to give me password bad service

Refreshers here are basically just water. I’ve asked multiple times for the staff to remake a drink. Not worth coming here anymore.

The latte is almost milk and they make it really bad, such a bad attitude even the manager. Ridicules so bad

Starbucks is always a yes, but out of convenience for a quick Latte. A bit pricey, but I'm always satisfied. Opportunity cost at hand keeps me satisfied.

Great staff- food/drinks were hot andas ordered

I go to Starbucks almost every day and always have a wonderful experience. Every so often, when I decide to go to this location, it is horrible. There have been times where my order is sitting right next to the window and I have to wait extended period of time just for it to get handed to me. Today I was rudely told that I need to make my mobile order before leaving the house (I ordered a microwaved pastry). I did in fact make my order before I left my house and even if I did not, there is a way to talk to customers. I will not be going back to this location.

Everyone is very kind, they have actual glass mugs, and the employee who was serving drinks wrote nice little messages on each order :)

The assistant manager was hilarious and very helpful. Best Starbucks run I’ve made.

I nearly pee on my self this morning I was in harry get off my car forgot my card I also know code use I try to open was not working because I didn’t go there for a week ask her can you allow me use the restroom this lady knows me very good after the update I was really happy when they have updated the Starbucks. I went in with friends to show them the new renovation Starbucks even thank them I go there all the time to get coffee & food even take friends theirs she knows me very well I know her she even use to work at the giant store near the Starbucks she refused for me to use the restroom she said customer use only she acted like she never knows me or I was not a customer I will agree with her if she never knows me but I feel she did it intentionally I felt so sad I guess she try to racism me.