Subway
13053 Worldgate Dr Unit 14, Herndon
(703) 496-0100
Recent Reviews
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Walked far to grab a subway and it was closed 35mins early. Staff was cleaning and wouldn’t let me in disappointed!
Service: 1
The service here is very bad. The food they offer they don’t know how to make it, eating in a subway the people working here should know how to make a sandwich where they don’t know how to make a sandwich and can’t add options which you want and it if you’re customizing the sandwich, I would rather not eat anything rather than spending my 10 bucks 12 bucks here. The staff is very rude and you should not not not come here and eat anything and waste your money.
Atmosphere: 2
Food: 1
Service: 1
If you are going here and thinking of using coupons, don't bother. Asked why they are not accepting them and they have no idea why.
Atmosphere: 3
Food: 3
Service: 1
Closed at 9:30 not 10
Atmosphere: 1
Food: 1
Service: 1
Bathroom don't work. Food is stale.
Atmosphere: 3
Food: 3
Service: 3
They gave old bread…
Atmosphere: 4
Food: 1
Service: 4
I went there and ordered a footlong. They over toasted the bread, I could clearly see the bread had burned spot on multiple places. I requested if they can replace it but the server denied. I walked out without food. Pathetic customer service.
Atmosphere: 1
Food: 1
Service: 1
Disgusting place, not worth a penny of your money! Lazy staff, miniscule portions per sandwich, no fresh ingredients, sauces likely from last year or older. cutting a bread, put 2 grams of chicken and toppings, put in microwave 1 minute - that is not a standard for a sandwich place like Subway!
Atmosphere: 1
Food: 1
Service: 1
SANDRA IS THE WORST PERSON TO SERVE YOU !
She’s rude, lazy and arrogant. Her customer service skills are horrible. The last thing she cares about is the customer that walks in. I work in the corporate next door, I had an online order for a 6 inch. It was paid, it was from the right branch and it was taken out of my account. However, she still refused to give me my order. I showed her my phone and she saw everything and still refused to give me my sandwich.
Instead of trying to fix my issue, she’d leave the lobby and walk to the back and completely ignore us.
Worst customer service ever!
Atmosphere: 1
Food: 1
Service: 1
Been here twice. Same lady made me wait several minutes while she is done cleaning up, taking the trash out, etc. instead of taking the orders. I have never seen such rude staff at any other Subway locations. Had to walk out both times because of the same staff.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Closed earlier than 10:00 on 4/10/25.
Bad experience. Super slow service, and grumpy staff. Even the sandwiches were ok, they put 2 pieces of cucumber and the similar with the other veggies! Everything was not well.
Location closes at 10 but I walked in at 9:49PM and was only getting one simple sub.. nothing extra.. I walked in was basically yelled at saying “we’re closed, we’re closed” and I said I was only getting 1 thing and that the location doesn’t close until 10. I understand it was close to closing time and I didn’t like being that person.. but they still had all of their ingredients out. One of the employees rolled her eyes and proceeded to talk poorly about me in her language to another customer… not realizing I could understand some of what she was saying. Terrible experience.
Costumer service is not great. I placed an order online, and called right away after placing the order to inform them I cant pick up my order and need to cancel. After calling multiple times no one picked up. I need a refund I called before the sandwich could have been prepared.
This location Sucks
Is only 8:45 and they are closed
Is not the first time I try to buy after 8pm and they have open doors but line closed
Never going again
Woman said her boss said to close because only $500 were sold today
I bet with this behavior they will be worse soon
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