Went Xmas shopping and we always get Auntie Annes pretzels wherever and whenever we shop. We were at Leesburg Outlets and when we went there, it was completely empty. Not one customer in there, yet the place was absolutely filthy and 4 people (at one point 5 but the other person went back behind the scene) stood behind the counter. One was rolling dough and making pretzels and another was doing something else with pretzels. One boy was standing around and joking around with another girl who was also standing around. I wish they had gone to the floor and cleaned up the tens of napkins, straw wrappers, and fallen pretzel bites that were on the floor. It was really a nasty look. The pretzels were COLD, but I still enjoyed it.
As for the service, they weren't rude but not really courteous. Just seemed anxious to get back to giggling /maybe flirting with the other girl who was there doing nothing. Clean the floor!
Atmosphere: 1
Food: 4
Service: 4
Acacia Summers
I came in the other day and I was helped by the nicest young man. Even though he was busy making smoothies, he still took the time to take my order and make me a priority. I was not rushed and truly felt cared for and taken care of. The food was still hot which was appreciated as it was cold outside. Will definitely come back.
Atmosphere: 4
Food: 5
Service: 4
Helen Edem
Please never order pretzels from this location. First, my order was incorrect; second, the pretzels were so hard and difficult to chew and third, they tastes stale and the incorrect pretzel (ordered sweet almond and received regular) that I received tasted like it was filled with dishwasher chemicals. We spent $45 and all of it ended up in the trash.
Food: 1
grace walker
I found the experience to be very enjoyable, my pretzel was warm and seemed fresh. This amazing young man who served me was like slay gay and made me feel immediately comfortable in the surroundings, would definitely come again!
Atmosphere: 5
Food: 5
Service: 5
Shilpa Sahini
Pretzels were stale and hard
Atmosphere: 1
Food: 1
Service: 2
nick mouse
The state of the store is concerning, as the pretzels are consistently hard and the staff often provides unreasonable wait times simply out of convenience. The manager, who neglects to wear gloves and has visible cuts, scabs, and dirt under her nails, exhibits rude behavior. Additionally, the staff appear untrained. It is clear that this establishment is in need of new management immediately.
Atmosphere: 1
Food: 1
Service: 1
Mariam Salakaia
The store inside is DIRTY. It feels like they dont ever clean around. The blenders are discolored and they are using dirty towels to handle food. MOST IMPORTANTLY, the guy that was preparing our smoothies, was not using plastic gloves- he touched bananas with his skin to split them and tossed them in the dirty blender after. All the employees were young kids and it seemed like there was no supervision.
Atmosphere: 1
Food: 1
Service: 1
Dalton Datri
Great service & food. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
wali khan
Bought a pretzel today that was extremely hard . Told the gentleman who helped us and his reply was ' you might think it's hard but some customers will think it's not hard. It's all a hit or miss lol . ? avoid this place at all costs
Atmosphere: 1
Food: 1
Service: 1
Automobile Automobile
The “12 Clipz” review is a fake one written by the staff to improve ratings. Went to see for myself and was really disappointed. Staff was sluggish and sloppy, couldn’t count how many times I witnessed people touch their hair or face then touch the food. DISGUSTING. It seemed like they just had a Food Fight because there were pretzels thrown Everywhere! At the end the pretzles were Cold and seemed stale because they were hard as a rock. Really Disappointed… Won’t be coming back.
It was so messy, the staff was unfriendly, my enjoyable shopping was completely ruined, and the food I bought was thrown away.
Atmosphere: 1
Food: 3
Service: 1
12 Clipz
Very clean environment staff seems more energetic from past months of me visiting the food came out great not to mention how good the smoothie was 10/10 would come back again great improvements!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Hot Salsa Cheese Dip, Cinnamon Sugar Pretzel, Original Pretzel Nuggets, Sweet Glaze Dip, Cinnamon Sugar Pretzel Nuggets
Joo Choi
worst pretzel
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Sinmon Pretzel Bites with Caramel
dough_ dy
The best Auntie Anne's ever they have ready made jalapino pretzels!!
Went Xmas shopping and we always get Auntie Annes pretzels wherever and whenever we shop. We were at Leesburg Outlets and when we went there, it was completely empty. Not one customer in there, yet the place was absolutely filthy and 4 people (at one point 5 but the other person went back behind the scene) stood behind the counter. One was rolling dough and making pretzels and another was doing something else with pretzels. One boy was standing around and joking around with another girl who was also standing around. I wish they had gone to the floor and cleaned up the tens of napkins, straw wrappers, and fallen pretzel bites that were on the floor. It was really a nasty look. The pretzels were COLD, but I still enjoyed it.
As for the service, they weren't rude but not really courteous. Just seemed anxious to get back to giggling /maybe flirting with the other girl who was there doing nothing. Clean the floor!
Atmosphere: 1
Food: 4
Service: 4
I came in the other day and I was helped by the nicest young man. Even though he was busy making smoothies, he still took the time to take my order and make me a priority. I was not rushed and truly felt cared for and taken care of. The food was still hot which was appreciated as it was cold outside. Will definitely come back.
Atmosphere: 4
Food: 5
Service: 4
Please never order pretzels from this location. First, my order was incorrect; second, the pretzels were so hard and difficult to chew and third, they tastes stale and the incorrect pretzel (ordered sweet almond and received regular) that I received tasted like it was filled with dishwasher chemicals. We spent $45 and all of it ended up in the trash.
Food: 1
I found the experience to be very enjoyable, my pretzel was warm and seemed fresh. This amazing young man who served me was like slay gay and made me feel immediately comfortable in the surroundings, would definitely come again!
Atmosphere: 5
Food: 5
Service: 5
Pretzels were stale and hard
Atmosphere: 1
Food: 1
Service: 2
The state of the store is concerning, as the pretzels are consistently hard and the staff often provides unreasonable wait times simply out of convenience. The manager, who neglects to wear gloves and has visible cuts, scabs, and dirt under her nails, exhibits rude behavior. Additionally, the staff appear untrained. It is clear that this establishment is in need of new management immediately.
Atmosphere: 1
Food: 1
Service: 1
The store inside is DIRTY. It feels like they dont ever clean around. The blenders are discolored and they are using dirty towels to handle food. MOST IMPORTANTLY, the guy that was preparing our smoothies, was not using plastic gloves- he touched bananas with his skin to split them and tossed them in the dirty blender after. All the employees were young kids and it seemed like there was no supervision.
Atmosphere: 1
Food: 1
Service: 1
Great service & food. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Bought a pretzel today that was extremely hard . Told the gentleman who helped us and his reply was ' you might think it's hard but some customers will think it's not hard. It's all a hit or miss lol . ? avoid this place at all costs
Atmosphere: 1
Food: 1
Service: 1
The “12 Clipz” review is a fake one written by the staff to improve ratings. Went to see for myself and was really disappointed. Staff was sluggish and sloppy, couldn’t count how many times I witnessed people touch their hair or face then touch the food. DISGUSTING. It seemed like they just had a Food Fight because there were pretzels thrown Everywhere! At the end the pretzles were Cold and seemed stale because they were hard as a rock. Really Disappointed… Won’t be coming back.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Cinnamon Sugar Pretzel
Restaurantji Recommends
THE BEST PIG IN A BLANKETS
It was so messy, the staff was unfriendly, my enjoyable shopping was completely ruined, and the food I bought was thrown away.
Atmosphere: 1
Food: 3
Service: 1
Very clean environment staff seems more energetic from past months of me visiting the food came out great not to mention how good the smoothie was 10/10 would come back again great improvements!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Hot Salsa Cheese Dip, Cinnamon Sugar Pretzel, Original Pretzel Nuggets, Sweet Glaze Dip, Cinnamon Sugar Pretzel Nuggets
worst pretzel
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Sinmon Pretzel Bites with Caramel
The best Auntie Anne's ever they have ready made jalapino pretzels!!
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