UPDATE 11/1/25 - Just heard that they’re closed/closing for good. Not shocking at all. Only shocking part is that the stayed in business for as long as they did.
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This place is terrible. I had an incident a couple weeks ago where I observed employees mistreating multiple customers. One of those workers was a kitchen cook/employee who clearly had no business interacting with customers. The mistreatment was so glaring that I had to say something (despite the mistreatment of those customers having nothing to do with me)… and when I did, that kitchen cook/employee got angry and went back and forth with me. In stepped the on duty supervisor who did nothing but escalate the situation by raising her voice at me. She was rude, unable to control herself, lacked the temperament to be front and center dealing with customers, etc. I was pretty shocked at her unwillingness to do her job of taking the temperature down and calming the situation. She blamed me because as she said (I’m paraphrasing here)… I “shouldn’t be getting involved because the mistreatment wasn’t towards me”. Clearly, that’s an ignorant thing to say, but I wasn’t shocked she said it given how she handled the entire situation. Hopefully, one day someone will educate her and she’ll realize that sometimes it’s the right thing to do to get involved when you observe the mistreatment of others.
When all the dust settled, she knew she hadn’t handled it well. And I know that because when I asked for her name and to speak to the General Manager… she lied through her teeth. She quickly and rudely responded by saying her name was Elizabeth and said that she was the GM. I knew she wasn’t the GM and assumed she was also giving me a fake name. And of course, I later found out that she wasn’t the general manager and her name wasn’t anything close to Elizabeth. It’s shocking that she thought she could get away with either lie these days when 99% of people (especially of her age) have a digital footprint that can be easily found. According to LinkedIn she is an associate manager and her name is Mina Al Q- - - - (not going to put the full name of a junior employee out there).
Ultimately, while I didn’t need any validation on my speaking up based on what I observed… as I was walking out of the restaurant the father of one of the groups (family of four with a special needs child) that I observed being mistreated stopped me and thanked me for speaking up for him and his family.
Their (the employees) inability to understand that how they were acting/treating customers was wrong was pretty shocking. But, having now seen some of the reviews on here it appears I’m not the first to have experienced the major customer service issue they have at this place.
Bottom line - there’s plenty of places to get 3 kids single-patty burgers and milkshake for less than $40. So, in the future I’ll do just that… at least until the owners of that place (David Landry, Chris Landry and Tim Kelly) identify and clean up the problem.
Atmosphere: 1
Food: 1
Service: 1
Melanie Guyton
We were blown away here. I am vegetarian and assumed their options would be lacking- I was wrong. The Veggie-Fi burger was AMAZING!!!!!! My husband loved the bacon cheeseburger he ordered. Fries were great too! Love this place!
Greg
Food was fine. Waited over an hour for a milkshake despite asking for it multiple times. Staff was nice enough but unbearably and unacceptably slow
Atmosphere: 1
Food: 3
Service: 1
C R
I wanted a clean burger and I enjoyed this experience. The cashier was also my server and he was kind. Going into the restaurant gave me the option to take off one of the patties and add lettuce and tomato which made my wagyu burger better and not as heavy. Those options aren’t available if ordering for pick up. Didn’t love the fries and but enjoyed the onion rings as they gave me tempura vibes and were fresh. The bathroom was also clean which can change the atmosphere of any restaurant. Thank you. No time for photos, I was hungry.
Atmosphere: 5
Food: 4
Service: 5
Chris
These 5 star ratings must be from customers ordering door dash because if you they stepped foot in the restaurant they would probably be disgusted. The place was atrocious. Felt dirty, smelled dirty, looked dirty. Ashame because the burgers are decent but can't enjoy them when you feel grossed out sitting in the place.
Get it together BF.
Atmosphere: 1
Food: 3
John Cena
Great vegi-burger!!!
Atmosphere: 5
Food: 5
Service: 5
Christine Andrea
Good burger and great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Burgerfi Cheeseburger, French Fries
Everyone was nice and respectful. Will be coming back soon!
Atmosphere: 5
Food: 5
Service: 5
J W
We went 8/24 before 5pm. We have eaten there many times before but it had been awhile. We ordered a kids tender meal, a wagyu burger, and a regular burger combo The juice option for kids was not available We ordered at the kiosk and yet it suggests a large tip. The kids meal chicken tenders were great, white meat juicy and hot. The burgers were on the dry side like someone had been pressing them while cooking. At the kiosk, we specified the regular burger combo with mustard and lettuce only. It came with 1 small but nice tomato, lots of onion, 2 pieces of thick, white iceberg lettuce and what looked like a mayo/ketchup sauce The fries were hot, and not very crisp; maybe cooked in a different fryer than the chicken There was no ice in the soda machine. Not wanting warm soda we had water. We told the young man who delivered the food. He said he would fix it. He never came back. About 15 minutes later I went in and at the machine was a young man with his cup and 2 folks behind him; I could hear the machine grinding away and dropping a couple of cubes every few seconds. We departed. For $48-, it was disappointing.
Atmosphere: 2
Food: 2
Service: 1
Arch S
BurgerFi is one of our go-to burger place! Our favorite has always been BurgerFi burgers with jalapeños added to it! We also enjoy the fries with Cajun seasoning. I’m sad they don’t have the coke float on their menu anymore. The servers are friendly and always accommodating. The outdoor seating is great for Spring/Summer times!
UPDATE 11/1/25 - Just heard that they’re closed/closing for good. Not shocking at all. Only shocking part is that the stayed in business for as long as they did.
—
This place is terrible. I had an incident a couple weeks ago where I observed employees mistreating multiple customers. One of those workers was a kitchen cook/employee who clearly had no business interacting with customers. The mistreatment was so glaring that I had to say something (despite the mistreatment of those customers having nothing to do with me)… and when I did, that kitchen cook/employee got angry and went back and forth with me. In stepped the on duty supervisor who did nothing but escalate the situation by raising her voice at me. She was rude, unable to control herself, lacked the temperament to be front and center dealing with customers, etc. I was pretty shocked at her unwillingness to do her job of taking the temperature down and calming the situation. She blamed me because as she said (I’m paraphrasing here)… I “shouldn’t be getting involved because the mistreatment wasn’t towards me”. Clearly, that’s an ignorant thing to say, but I wasn’t shocked she said it given how she handled the entire situation. Hopefully, one day someone will educate her and she’ll realize that sometimes it’s the right thing to do to get involved when you observe the mistreatment of others.
When all the dust settled, she knew she hadn’t handled it well. And I know that because when I asked for her name and to speak to the General Manager… she lied through her teeth. She quickly and rudely responded by saying her name was Elizabeth and said that she was the GM. I knew she wasn’t the GM and assumed she was also giving me a fake name. And of course, I later found out that she wasn’t the general manager and her name wasn’t anything close to Elizabeth. It’s shocking that she thought she could get away with either lie these days when 99% of people (especially of her age) have a digital footprint that can be easily found. According to LinkedIn she is an associate manager and her name is Mina Al Q- - - - (not going to put the full name of a junior employee out there).
Ultimately, while I didn’t need any validation on my speaking up based on what I observed… as I was walking out of the restaurant the father of one of the groups (family of four with a special needs child) that I observed being mistreated stopped me and thanked me for speaking up for him and his family.
Their (the employees) inability to understand that how they were acting/treating customers was wrong was pretty shocking. But, having now seen some of the reviews on here it appears I’m not the first to have experienced the major customer service issue they have at this place.
Bottom line - there’s plenty of places to get 3 kids single-patty burgers and milkshake for less than $40. So, in the future I’ll do just that… at least until the owners of that place (David Landry, Chris Landry and Tim Kelly) identify and clean up the problem.
Atmosphere: 1
Food: 1
Service: 1
We were blown away here. I am vegetarian and assumed their options would be lacking- I was wrong. The Veggie-Fi burger was AMAZING!!!!!! My husband loved the bacon cheeseburger he ordered. Fries were great too! Love this place!
Food was fine. Waited over an hour for a milkshake despite asking for it multiple times. Staff was nice enough but unbearably and unacceptably slow
Atmosphere: 1
Food: 3
Service: 1
I wanted a clean burger and I enjoyed this experience. The cashier was also my server and he was kind. Going into the restaurant gave me the option to take off one of the patties and add lettuce and tomato which made my wagyu burger better and not as heavy. Those options aren’t available if ordering for pick up. Didn’t love the fries and but enjoyed the onion rings as they gave me tempura vibes and were fresh. The bathroom was also clean which can change the atmosphere of any restaurant. Thank you. No time for photos, I was hungry.
Atmosphere: 5
Food: 4
Service: 5
These 5 star ratings must be from customers ordering door dash because if you they stepped foot in the restaurant they would probably be disgusted. The place was atrocious. Felt dirty, smelled dirty, looked dirty. Ashame because the burgers are decent but can't enjoy them when you feel grossed out sitting in the place.
Get it together BF.
Atmosphere: 1
Food: 3
Great vegi-burger!!!
Atmosphere: 5
Food: 5
Service: 5
Good burger and great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Burgerfi Cheeseburger, French Fries
First time trying and it was good.
Atmosphere: 5
Food: 5
Service: 5
Good burgers and Custard shakes
Best restaurant ever
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everyone was nice and respectful. Will be coming back soon!
Atmosphere: 5
Food: 5
Service: 5
We went 8/24 before 5pm. We have eaten there many times before but it had been awhile.
We ordered a kids tender meal, a wagyu burger, and a regular burger combo
The juice option for kids was not available
We ordered at the kiosk and yet it suggests a large tip.
The kids meal chicken tenders were great, white meat juicy and hot.
The burgers were on the dry side like someone had been pressing them while cooking.
At the kiosk, we specified the regular burger combo with mustard and lettuce only. It came with 1 small but nice tomato, lots of onion, 2 pieces of thick, white iceberg lettuce and what looked like a mayo/ketchup sauce
The fries were hot, and not very crisp; maybe cooked in a different fryer than the chicken
There was no ice in the soda machine. Not wanting warm soda we had water. We told the young man who delivered the food. He said he would fix it. He never came back. About 15 minutes later I went in and at the machine was a young man with his cup and 2 folks behind him; I could hear the machine grinding away and dropping a couple of cubes every few seconds. We departed.
For $48-, it was disappointing.
Atmosphere: 2
Food: 2
Service: 1
BurgerFi is one of our go-to burger place! Our favorite has always been BurgerFi burgers with jalapeños added to it! We also enjoy the fries with Cajun seasoning. I’m sad they don’t have the coke float on their menu anymore. The servers are friendly and always accommodating. The outdoor seating is great for Spring/Summer times!
Good food. Good service. Good atmosphere
Great all around experience
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