Cold Stone Creamery

Employees were nice. Came during closing hours. They made sure to use a separate spoon for my son. He has egg allergies.

Good service and even better coffee ice cream

Atmosphere: 5

Food: 5

Service: 5

The WORST customer service!!

Store was closed well before the hours posted online or on the building

Service: 1

This location is terrible. We walked in to get a birthday dessert and waited for someone to offer to take our order for a couple of minutes. Eventually one of the three employees walked over to the ice cream freezer and just stood there. Eventually when he never said anything I asked for a birthday cake remix. He flippantly gestured to the freezer and said they were out. We left and got dessert elsewhere because the vibe was so unwelcoming. Not one of the three employees showed even the slightest bit of interest in customer service. I had not been to Cold Stone in years and won't be going back again anytime soon now. Maybe hire some people with even the slightest interest in being polite to customers?

Atmosphere: 1

Food: 1

Service: 1

too expensive

Atmosphere: 3

Food: 5

Service: 4

Came in at 8:40 when they close at 9:30. I asked for a birthday cake remix and she makes it with an annoyed look on her face. I say "can I get a cover to go" and she literally rolls her eyes and throws the spoon away and puts a cover on it. My husband gets his ice cream and she goes "any toppings?" He goes no... people kept coming in and she just got more and more aggravated. After we paid I was like can I get a spoon as well. She placed it aggressively on the counter. As we were walking out my husband goes "she did not like us" absolutely rude I get you don't like working and that it got crowded after we paid but the attitude was unacceptable.

Dietary restrictions: Only 1 dairy alternative ice cream and 1 sherbert.

Atmosphere: 1

Food: 2

Service: 1

Internet says they close at 9:30. Their door says they close at 9:30. We showed up at 8 pm, and hour and a half before their listed closing time, and the door was locked and they waved us off. Update your hours or post a sign.

The guy who took our order couldn't comprehend anything I was trying to say and was just rude. Somehow, they also couldn't take 10 one dollar bills in exchange for one 10. The ice cream was ok, but very expensive for the small amount we got.

Atmosphere: 1

Food: 4

Service: 1

No, just please do not go here. Went here yesterday with my 9 year old son and significant other. Unfortunately, we passed up Rita's Italian Ice and Custard for this. This has to be the ABSOLUTE WORST branch I've ever been to. Not only are the employees rude and acted like every time a customer came to order, they were being bothered, but they are super lazy. You ask for the Cold Stone Creation and they ask you what toppings, how about the ones that are listed on the menu?? Which I did not even see were available. Least helpful and worst pricing I've ever seen. Seriously, $30.00 for old ice cream?? Please steer clear of this place. Your money is better spent elsewhere. No wonder the place was empty when we went in. We will not be giving our business to this place again.

Atmosphere: 1

Food: 1

Service: 1

Literally felt like pulling teeth to order the ice cream, also just love when the employees wash their hands with only water after touching their phone &

Atmosphere: 1

Food: 3

Service: 1

terrible service, and stone faces with no smile

Is it halal cake?

I never though I’d give an ice cream place a bad review. Completely clueless staff, wrong color ice cream, half melted when we got it. Just a roll of paper towels from the bathroom dispenser at the register.

didnt mixed the ice cream and toppings. just scooped it into a cup and put 2 whole reeses on top. rude as hell on top of that. complete waste of a birthday reward.also i ordered a scoop of peanut butter cookie dough and a scoop of chocolate fudge brownie. she scooped the peanut butter and then the chocolate one with the same scoop without rinsing it so now thwres just peanut butter ice cream in the chocolate

Literally the worse service! Went to take our girls out for spring break and get some ice-cream. The guy who made the ice cream was so rude, didn't have manners at all!!! He seemed like he was just trying to get us in and out and charged us the most. Greedy and rude!!!! $37 for 4 small cups! We could've just gone to the store and have our own ice cream party for that amount! Totally made it a not so fun experience for our girls! Didn't give them time to think and enjoy their topping choices! Never going back!