Subway
510-B E Market St #16A, Leesburg
(571) 258-0492
Recent Reviews
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The vibes at this store are impressive!!
Atmosphere: 5
Food: 5
Service: 5
The staff at this place are very friendly.
Atmosphere: 5
Food: 5
Service: 5
That stored is nice and clean
Atmosphere: 5
Food: 5
Service: 5
This place is amazing, sure it’s just a subway but the team always provide good and well costumer service connecting with costumers always giving us the above and beyond. I always love coming here because they’re so friendly and won’t question for a small cup to get from the fountain. Love the food as well the food is always fresh and the place is well maintained.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth is the best. Very helpful and always provides the best service
Atmosphere: 5
Food: 5
Service: 5
I would like to start by saying how nice the lady at is her name is Elizabeth and she is has excellent customer service and amazing patience :)
Atmosphere: 5
Food: 5
Service: 5
I love this Subway. The service is always super fast and always super friendly. The veggies are always fresh and well sliced too!! 10/10 my favorite Subway!
Atmosphere: 5
Food: 5
Service: 5
They don’t answer calls when your order is not delivered. That tells me, that they are intentionally scumming people. My last order from here almost 20$ I did not receive it and I tried calling them but they never answered for almost like 1hr.
Atmosphere: 1
Food: 1
Service: 1
This subway location has to be the worst when it comes to following directions from an online order. At least two times they gave me the wrong order to go. Either they don't pay attention or they can't read English well but something needs to change because I'm not going back there.
Atmosphere: 1
Food: 1
Service: 2
I am writing this review to express my deep dissatisfaction with the service I received at this location on 08/11/2024. I placed two orders through the Subway app. The app indicated that my orders would be ready for pickup at 6:00 PM and 6:05 PM, respectively. However, when I arrived at the store, the only employee on duty informed me that "it's going to be a while," despite the app showing that both orders were ready.
I ended up waiting approximately 45 minutes from the promised time of 6:05 PM for my order to be completed, which is entirely unacceptable. During this time, I observed the employee prioritize in-store customers who arrived after me, further delaying my order. This disregard for online orders is not only frustrating but also reflects poorly on the service provided.
Additionally, the employee in question, who was not wearing a name tag, displayed a complete lack of customer service skills. He was exceedingly rude, often responding with curt, one-word replies, and showed no willingness to assist or address concerns. When I politely requested the name and contact information of the manager, he repeatedly refused to provide this information.
To make matters worse, the food I eventually received was poorly prepared, adding to the disappointment of the entire experience. As a loyal customer who has frequented this location since its opening, I have always appreciated the quality and service provided. However, this experience has left me extremely disappointed. How you choose to address this situation with the employee is up to Subway but if this were my business, this individual would no longer be employed. I strongly urge you to review this location's hiring practices, as allowing such a lack of service to persist is detrimental to this location and the Subway brand.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
The veggies look fresh! 🥗
Clean presentation! 🧼
Friendly customer service! ☺️
My wife and I love coming here! This subway is the best! The sandwich artist are always friendly and welcoming. Pleasant conversations. They know us by name. Always a pleasure. Thank you❕😄 ✊🏼
Atmosphere: 5
Food: 5
Service: 5
Terrible experience here. Will not got back - got my order wrong 3 times and ended up not putting a sandwich in my bag only to find out back at the house.
Watched Eliza man the store today all by herself! She’s amazing! Was working like a boss all the while manning the oven , constantly changing her gloves and keeping the counter immaculate. It was really impressive and my sandwich was delicious. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
The veggies look fresh! ?
Clean presentation!
Friendly customer service! ☺️
My wife and I love coming here! This subway is the best! The sandwich artist are always friendly and welcoming. Pleasant conversations. They know us by name. Always a pleasure. Thank you❕? ✊?
Atmosphere: 5
Food: 5
Service: 5
⭐️ ⭐️ ⭐️ ⭐️ ⭐️The veggies look fresh! ?Clean presentation! Friendly customer service! ☺️My wife and I love coming here! This subway is the best! The sandwich artist are always friendly and welcoming. Pleasant conversations. They know us by name. Always a pleasure. Thank you❕? ✊?
Atmosphere: 5
Food: 5
Service: 5
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