I was really disappointed with my visit today. There was only one employee working the entire restaurant during the lunch rush, which caused a long line and excessive wait times. Unfortunately, I ended up wasting my entire lunch break just waiting, without even getting to enjoy a meal.
I understand that being short-staffed can happen, but it’s important for a business—especially during peak hours—to plan better or at least inform customers upfront. Hoping this was just a one-off issue, but it really impacted my experience.
Man Black
Employees are very rude and disrespectful. Not changing gloves and when I request him to change the gloves he refuses to serve and left my sub unfinished on the counter.
Jeff Fink
Sandwich
M N
Outstanding Service by Carlos Marcia at Subway
I recently had the pleasure of visiting a Subway restaurant, and I must commend Carlos Marcia for providing exceptional customer service. From the moment I approached the counter, Carlos was incredibly helpful, friendly, and professional.
He greeted me with a warm smile and went above and beyond to ensure my order was perfect. Carlos patiently listened to my preferences, offered thoughtful suggestions, and prepared my sandwich with great care and attention to detail. His positive attitude and courteous demeanor made the experience truly enjoyable.
Even during a busy time, Carlos maintained his professionalism, ensuring every customer felt valued and attended to. It’s rare to encounter someone so dedicated to creating a pleasant dining experience, and Carlos exceeded all expectations.
Subway is fortunate to have such a hardworking and customer-focused individual on their team. Thanks to Carlos, I’ll definitely be returning to this location. Keep up the fantastic work, Carlos!
Arturo Vargas
This guy gave me a good report on making me a good subway sandwich and he is a very hard worker to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Kurt Hanson
Yikes. This would be a 1-star review if the kid helping us didn’t give us a free soda for running out of onion. We first asked for new lettuce on our sandwich because the lettuce was brown. He dumped the old lettuce all over our sandwich. He then coated my sandwich in mayo, despite me deliberately saying light mayo. And there was a messy table with a half eaten sub dirty napkins all over. Not great, even for just a quick bite after shopping.
Atmosphere: 2
Food: 1
Service: 3
Chris Rodriguez
This location is having a challenging time.
Food: 1
Service: 1
naomi blankenship
Purchase the BMT on the Monterey cheddar, and it was amazing best I've had in years of going to Subway. My husband did also, and it was just as good.
Atmosphere: 3
Food: 5
Service: 4
Marcus Johnson
Ana was the most rude Subway employee I have ever encountered at any restaurant. Terrible service. Will never come back to this location. Go to the other location in Leesburg.
Aaron Plateros
Quick and easy. Short Blonde girl was very professional. Would highly recommend eating here
The girl there was so rude . She warmed up the cheese too much in fact burnt it . When we asked her to do something for us she was showing too much attitude as if we haven’t paid and was also not polite . She said it’s your fault because you asked for too much cheese ?And then she said nothing and I stood there for 7 mins after which she came back and threw the box with anger at the back and made another one. Thanks for thatBut one should talk to the customer nicely .
Jennifer Fisher
The app wasn't updated with their holiday hours while others in the area were and said they were open. When I arrived at 10:50 the person inside said the are not opening until 11. I said ok I will come back at 11. They confirmed. I came back at 11 and they didn't come back out until 11:05 while I waited. I finally called from my phone because they told me to come back at 11. They then came out front and said they aren't going to open until 12. I was polite and patiently asked why they told me to come back at 11 and knew I'd be waiting. They snapped at me nastily and said they slept in... which is fine but don't tell me to my face in person to come back at 11 if you know you aren't going to open until 12. They were nasty and dismissive and I will never come back to this location again if they have this much rudeness and disregard for their customers.
Jessica Hopkins
My sandwich wasn’t bad, however the whole time it was being made the two women conversed with one another. The other thing that made me uncomfortable was that neither one of them were wearing a mask. I have had Covid and I really don’t want it again so I would like to know that the people who are that close and making my food are protecting Customers by wearing one.
Charles Ayers
Very bad customer service the lady cannot speak English enough to take my order I have to continue to repeat myself not once not twice but 4 to 5 times have to look for the workers very slow and the microwave does not work so how can you sell food if your oven or microwave does not work they need to close this subway down.
Diane Scott
To expensive. One 12oz soda $2.73 that's ridiculous. Never again.
Review for [Restaurant Name] – Visit on 06/24/25
I was really disappointed with my visit today. There was only one employee working the entire restaurant during the lunch rush, which caused a long line and excessive wait times. Unfortunately, I ended up wasting my entire lunch break just waiting, without even getting to enjoy a meal.
I understand that being short-staffed can happen, but it’s important for a business—especially during peak hours—to plan better or at least inform customers upfront. Hoping this was just a one-off issue, but it really impacted my experience.
Employees are very rude and disrespectful. Not changing gloves and when I request him to change the gloves he refuses to serve and left my sub unfinished on the counter.
Sandwich
Outstanding Service by Carlos Marcia at Subway
I recently had the pleasure of visiting a Subway restaurant, and I must commend Carlos Marcia for providing exceptional customer service. From the moment I approached the counter, Carlos was incredibly helpful, friendly, and professional.
He greeted me with a warm smile and went above and beyond to ensure my order was perfect. Carlos patiently listened to my preferences, offered thoughtful suggestions, and prepared my sandwich with great care and attention to detail. His positive attitude and courteous demeanor made the experience truly enjoyable.
Even during a busy time, Carlos maintained his professionalism, ensuring every customer felt valued and attended to. It’s rare to encounter someone so dedicated to creating a pleasant dining experience, and Carlos exceeded all expectations.
Subway is fortunate to have such a hardworking and customer-focused individual on their team. Thanks to Carlos, I’ll definitely be returning to this location. Keep up the fantastic work, Carlos!
This guy gave me a good report on making me a good subway sandwich and he is a very hard worker to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Yikes. This would be a 1-star review if the kid helping us didn’t give us a free soda for running out of onion. We first asked for new lettuce on our sandwich because the lettuce was brown. He dumped the old lettuce all over our sandwich. He then coated my sandwich in mayo, despite me deliberately saying light mayo. And there was a messy table with a half eaten sub dirty napkins all over. Not great, even for just a quick bite after shopping.
Atmosphere: 2
Food: 1
Service: 3
This location is having a challenging time.
Food: 1
Service: 1
Purchase the BMT on the Monterey cheddar, and it was amazing best I've had in years of going to Subway. My husband did also, and it was just as good.
Atmosphere: 3
Food: 5
Service: 4
Ana was the most rude Subway employee I have ever encountered at any restaurant. Terrible service. Will never come back to this location. Go to the other location in Leesburg.
Quick and easy. Short Blonde girl was very professional. Would highly recommend eating here
Restaurantji Recommends
The girl there was so rude . She warmed up the cheese too much in fact burnt it . When we asked her to do something for us she was showing too much attitude as if we haven’t paid and was also not polite . She said it’s your fault because you asked for too much cheese ?And then she said nothing and I stood there for 7 mins after which she came back and threw the box with anger at the back and made another one. Thanks for thatBut one should talk to the customer nicely .
The app wasn't updated with their holiday hours while others in the area were and said they were open. When I arrived at 10:50 the person inside said the are not opening until 11. I said ok I will come back at 11. They confirmed. I came back at 11 and they didn't come back out until 11:05 while I waited. I finally called from my phone because they told me to come back at 11. They then came out front and said they aren't going to open until 12. I was polite and patiently asked why they told me to come back at 11 and knew I'd be waiting. They snapped at me nastily and said they slept in... which is fine but don't tell me to my face in person to come back at 11 if you know you aren't going to open until 12. They were nasty and dismissive and I will never come back to this location again if they have this much rudeness and disregard for their customers.
My sandwich wasn’t bad, however the whole time it was being made the two women conversed with one another. The other thing that made me uncomfortable was that neither one of them were wearing a mask. I have had Covid and I really don’t want it again so I would like to know that the people who are that close and making my food are protecting Customers by wearing one.
Very bad customer service the lady cannot speak English enough to take my order I have to continue to repeat myself not once not twice but 4 to 5 times have to look for the workers very slow and the microwave does not work so how can you sell food if your oven or microwave does not work they need to close this subway down.
To expensive. One 12oz soda $2.73 that's ridiculous. Never again.
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