Find someone who can answer the phone that knows what they are doing and speak good english
Christina Kristelova
We were very impressed with the service of Lillie. She was so helpful and caring. Thanks for hiring people like Lillie to serve your customers.
Erin Williams
I hope you don't need to contact the store because they will NOT answer, infact they will hangup on you the second they answer. Food is usually decent but customer service is absolute trash
Louis and Elaine
We normally order our Pizza Hut for delivery but we were very pleased with our sit down experience at the Pizza Hut in Lexington. Our pizza was delicious, hot and perfectly cooked. The atmosphere was upbeat and clean. Our server was also first rate, friendly and attentive. A really nice experience.
kelley baine
Staff was VERY slow and unprofessional. NO GLOVES WERE BEING USED! I ordered pizza online and upon picking the order up I waited well over 10 mins. Only for my order to be incorrect. The cashier was very apologetic however the MANAGER was very rude. The purpose for ordering online was to make it more convenient and quick. Not only was my order incorrect I was spoken to very disrespectfully and there was NO urgency in returning my money. After already wasting over 45 minutes of my time that I will never get back. Traveling long distance and wanting to choose Pizza Hut in Lexington VA to be treated so rudely...... 👎👎👎
Atmosphere: 1
Food: 1
Service: 1
Jamie Crowder
Great dinner on a cold night.
Atmosphere: 5
Food: 5
Service: 5
Teresa
Very disappointing. I usually don't have any issues but Tuesday was not a pleasant dining experience. The waitress was polite but seemed to have trouble concentrating on the task she needed to do at that time. I ordered a meat lovers melt with NO Italian sausage and my husband ordered an Italian sub, Mine arrived at least 15 minutes before his and mine had Italian sausage on it so I sent it back... which evidently ticked off the "gentleman" in the kitchen...he began loudly berating the waitress because "why does that woman keep changing her order", it was not her fault or mine that he evidently can't read. After listening to him for a few minutes I got up and asked him what the problem was, he ignored me. He got ticked again when I ordered a melt to go for my son. He was very unprofessional!! Don't like your job, find a new one! On the upside, the melt was delicious (after it was done correctly).
Atmosphere: 2
Food: 4
Service: 3
Denita Coffman
The prices are so outrageous that I will probably never eat there again $30.70 for a med 3 topping pizza
I made an online order for a pizza (medium pan with four toppings - Extra Sauce and Well Done) and $5.00 bone-in wings that were a special offer. Yes, a Special at $33.47. We went from Kentucky back home to Chesterfield, Virginia, and needed to charge the Tesla.  I ordered online as the Pizza Hut was less than a couple of miles from the charging station. We drove there and went to the drive-thru window, and the lady was Super Nice and accommodating and said your food would be ready in a few minutes,  We waited, and walla, here is our piping hot pizza, wings, and oh wow, bread sticks we did not order, but she said to take them anyway. Remember, I ordered the pizza with extra sauce, and well done.  Well--when we finally made it home and ready to eat, opened the box, and the pizza was "Barely Done," not even close to "Done," and surely not "Well Done," and there was barely any sauce on it.  What a disappointment for a $33.47 medium pizza (4 toppings, extra sauce, and well done) and six wings. Again, the older lady at the window was super nice and friendly, making the visit enjoyable and pleasant which is why the rating got three(3) stars instead of one.  Ticket Number 0057, 8/31/2024, 4:02 pm., v/r, Dr. K. King
Atmosphere: 3
Food: 2
Service: 5
Preston McCormick
Fast food was great plenty sauce on the pizza
Atmosphere: 5
Food: 5
Service: 5
Missy Linkenhoker
The price of the same pizza I ordered shows 10.99 on the site , I paid 22.99!!!!!!! Large 1 topping ???
Food: 4
Service: 2
Veronica Pittman
Waited 20 mins for the lunch buffet to get re-stocked. No pizza, no pasta with Alfredo, old pasta with marinara, old cinnamon sticks, and no lettuce on the salad bar the whole time we waited. Thankful we didn't have to pay up front, we left and went to another local restaurant. It did seem like there were only a couple of people trying to run the whole place, not sure if they would have still closed the buffet at 1:30 since they didn't keep food up there. But, we weren't waiting to find out.
Good service and food
I've been to way better Pizza Huts than this one.
Find someone who can answer the phone that knows what they are doing and speak good english
We were very impressed with the service of Lillie. She was so helpful and caring. Thanks for hiring people like Lillie to serve your customers.
I hope you don't need to contact the store because they will NOT answer, infact they will hangup on you the second they answer. Food is usually decent but customer service is absolute trash
We normally order our Pizza Hut for delivery but we were very pleased with our sit down experience at the Pizza Hut in Lexington. Our pizza was delicious, hot and perfectly cooked. The atmosphere was upbeat and clean. Our server was also first rate, friendly and attentive. A really nice experience.
Staff was VERY slow and unprofessional. NO GLOVES WERE BEING USED! I ordered pizza online and upon picking the order up I waited well over 10 mins. Only for my order to be incorrect. The cashier was very apologetic however the MANAGER was very rude. The purpose for ordering online was to make it more convenient and quick. Not only was my order incorrect I was spoken to very disrespectfully and there was NO urgency in returning my money. After already wasting over 45 minutes of my time that I will never get back. Traveling long distance and wanting to choose Pizza Hut in Lexington VA to be treated so rudely...... 👎👎👎
Atmosphere: 1
Food: 1
Service: 1
Great dinner on a cold night.
Atmosphere: 5
Food: 5
Service: 5
Very disappointing. I usually don't have any issues but Tuesday was not a pleasant dining experience. The waitress was polite but seemed to have trouble concentrating on the task she needed to do at that time. I ordered a meat lovers melt with NO Italian sausage and my husband ordered an Italian sub, Mine arrived at least 15 minutes before his and mine had Italian sausage on it so I sent it back... which evidently ticked off the "gentleman" in the kitchen...he began loudly berating the waitress because "why does that woman keep changing her order", it was not her fault or mine that he evidently can't read. After listening to him for a few minutes I got up and asked him what the problem was, he ignored me. He got ticked again when I ordered a melt to go for my son. He was very unprofessional!! Don't like your job, find a new one! On the upside, the melt was delicious (after it was done correctly).
Atmosphere: 2
Food: 4
Service: 3
The prices are so outrageous that I will probably never eat there again $30.70 for a med 3 topping pizza
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
I made an online order for a pizza (medium pan with four toppings - Extra Sauce and Well Done) and $5.00 bone-in wings that were a special offer. Yes, a Special at $33.47. We went from Kentucky back home to Chesterfield, Virginia, and needed to charge the Tesla.  I ordered online as the Pizza Hut was less than a couple of miles from the charging station. We drove there and went to the drive-thru window, and the lady was Super Nice and accommodating and said your food would be ready in a few minutes,  We waited, and walla, here is our piping hot pizza, wings, and oh wow, bread sticks we did not order, but she said to take them anyway. Remember, I ordered the pizza with extra sauce, and well done.  Well--when we finally made it home and ready to eat, opened the box, and the pizza was "Barely Done," not even close to "Done," and surely not "Well Done," and there was barely any sauce on it.  What a disappointment for a $33.47 medium pizza (4 toppings, extra sauce, and well done) and six wings. Again, the older lady at the window was super nice and friendly, making the visit enjoyable and pleasant which is why the rating got three(3) stars instead of one.  Ticket Number 0057, 8/31/2024, 4:02 pm., v/r, Dr. K. King
Atmosphere: 3
Food: 2
Service: 5
Fast
food was
great plenty sauce on the pizza
Atmosphere: 5
Food: 5
Service: 5
The price of the same pizza I ordered shows 10.99 on the site , I paid 22.99!!!!!!! Large 1 topping ???
Food: 4
Service: 2
Waited 20 mins for the lunch buffet to get re-stocked. No pizza, no pasta with Alfredo, old pasta with marinara, old cinnamon sticks, and no lettuce on the salad bar the whole time we waited. Thankful we didn't have to pay up front, we left and went to another local restaurant. It did seem like there were only a couple of people trying to run the whole place, not sure if they would have still closed the buffet at 1:30 since they didn't keep food up there. But, we weren't waiting to find out.
Atmosphere: 2
Food: 1
Service: 2
Delicious ?
Atmosphere: 5
Food: 5
Service: 5
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