Worst Baskin Robbin’s ever! U have some teens running the place that constantly respond with whatever. When u try to correct the order they say sorry you can’t read what you ordered. When I tried to correct the order at the speaker the lady yelled and said. THATS WHAT I SAID. I replied okay just making sure we are all on the same page. Got to the window paid. In fact she gave me the wrong donuts. Couldn’t get the right donuts got the window slammed in my face. Now I got two donuts the kids won’t eat. When I asked for a manager they said there was no one.
Candace Claxton
We walked in- group of 10 people. 2 people working the window. Never greeted us. Never even walked over. The selection of ice cream was very limited! After 8 minutes, we walked out and across the parking lot to a little soft serve in the parking lot that was delicious!
Bill RB
Avoid this place! Take a look at the other reviews…lots of issues.
Stopped by for an ice cream after visiting Louray Caverns on a Sunday afternoon, Overall bad experience.
First off, they were out of a lot of ice cream flavors, they made excuses that they did not get in their order yet. Ok, so went over to the Dunkin’ Donuts coffee side to get an iced coffee instead, however after waiting for quite a while (under staffed) found out now they were out of the flavor we wanted.
My wife used the restroom, and came out saying not only were they were out of paper towels, but the sewer had backed up…very unsanitary.
As we left, had to use only one side of the door, as the other had a sign that said broken do not use.
Would I go there again…absolutely not. Would I recommend…absolutely not
Natalie McConnell
I stopped by here to get ice cream not knowing they closed at 8. I arrived 1 min and 20 seconds before 8, you ask how I know? I was told exactly that by an employee. I was refused ice cream but offered an ice coffee.I acknowledge that I was almost at closing time. But unsure how making an ice coffee took less time than scooping a scoop of ice cream.Nonetheless, customer service is lacking here and I was disappointed.
Atmosphere: 1
Food: 4
Service: 1
Kori Atkins
Rude service. “Pull around.”
Shelia Smelser
What a joke, staff tell lies went through drive-thru for a cappuccino blast, girl take my money, then comes to window and says the concentrate is frozen, she then tries to refund me cheating me out of money, go back next day, story is no coffee concentrate to make cappuccino blasts, RUDE AS CAN BE
Rose Moomaw
To busy for ice
Atmosphere: 1
Food: 1
Service: 1
Jo Ke
Coffee good, all donuts sold out.
Kaylin Mazzetti
here at 750 pm and they're closed already. I'm in retail and this is not ok
There is a list of sundaes on the website however they only have hot fudge sundaes.Should update the website.
Samantha Norville
This place is a joke! I went in and ordered 2 banana splits and was told they don’t make banana splits but is clearly on the menu!!! They are extremely rude!! Would not even look at us for about five mins. I would not recommend this place for anyone who is visiting this town. I guess the locals put up with this places bad attitude!
Stephen Price
Was inside the store for over 10 minutes 5 people working but no one said anything,then was told they were drive thru only.no signs and the doors were open..
Jenny Z
Rudest people! Horrible customer service! When I went through the drive-through, and they were closed (though the sign said they were open), no one let us in line know. There were workers inside and when we drove up to the window to find out what was going on, the workers just stared at us and said nothing. Another time, my group went to get ice cream inside the store. The sign said open and nothing was posted about the dining room being closed. But when we tried to open the doors to go in, they were locked. The lights were on as if the place was open and the two workers there, once again, just stared at us. Did not explain anything. Just stared and then went back to whatever they were doing. We even tried to ask if they were open through the glass. No response. Awful. Do NOT go here.
Worst bassin robbins, no chocolate.
Worst Baskin Robbin’s ever! U have some teens running the place that constantly respond with whatever. When u try to correct the order they say sorry you can’t read what you ordered. When I tried to correct the order at the speaker the lady yelled and said. THATS WHAT I SAID. I replied okay just making sure we are all on the same page. Got to the window paid. In fact she gave me the wrong donuts. Couldn’t get the right donuts got the window slammed in my face. Now I got two donuts the kids won’t eat. When I asked for a manager they said there was no one.
We walked in- group of 10 people. 2 people working the window. Never greeted us. Never even walked over. The selection of ice cream was very limited! After 8 minutes, we walked out and across the parking lot to a little soft serve in the parking lot that was delicious!
Avoid this place! Take a look at the other reviews…lots of issues.
Stopped by for an ice cream after visiting Louray Caverns on a Sunday afternoon, Overall bad experience.
First off, they were out of a lot of ice cream flavors, they made excuses that they did not get in their order yet. Ok, so went over to the Dunkin’ Donuts coffee side to get an iced coffee instead, however after waiting for quite a while (under staffed) found out now they were out of the flavor we wanted.
My wife used the restroom, and came out saying not only were they were out of paper towels, but the sewer had backed up…very unsanitary.
As we left, had to use only one side of the door, as the other had a sign that said broken do not use.
Would I go there again…absolutely not.
Would I recommend…absolutely not
I stopped by here to get ice cream not knowing they closed at 8. I arrived 1 min and 20 seconds before 8, you ask how I know? I was told exactly that by an employee. I was refused ice cream but offered an ice coffee.I acknowledge that I was almost at closing time. But unsure how making an ice coffee took less time than scooping a scoop of ice cream.Nonetheless, customer service is lacking here and I was disappointed.
Atmosphere: 1
Food: 4
Service: 1
Rude service. “Pull around.”
What a joke, staff tell lies went through drive-thru for a cappuccino blast, girl take my money, then comes to window and says the concentrate is frozen, she then tries to refund me cheating me out of money, go back next day, story is no coffee concentrate to make cappuccino blasts, RUDE AS CAN BE
To busy for ice
Atmosphere: 1
Food: 1
Service: 1
Coffee good, all donuts sold out.
here at 750 pm and they're closed already. I'm in retail and this is not ok
Restaurantji Recommends
There is a list of sundaes on the website however they only have hot fudge sundaes.Should update the website.
This place is a joke! I went in and ordered 2 banana splits and was told they don’t make banana splits but is clearly on the menu!!! They are extremely rude!! Would not even look at us for about five mins. I would not recommend this place for anyone who is visiting this town. I guess the locals put up with this places bad attitude!
Was inside the store for over 10 minutes 5 people working but no one said anything,then was told they were drive thru only.no signs and the doors were open..
Rudest people! Horrible customer service! When I went through the drive-through, and they were closed (though the sign said they were open), no one let us in line know. There were workers inside and when we drove up to the window to find out what was going on, the workers just stared at us and said nothing. Another time, my group went to get ice cream inside the store. The sign said open and nothing was posted about the dining room being closed. But when we tried to open the doors to go in, they were locked. The lights were on as if the place was open and the two workers there, once again, just stared at us. Did not explain anything. Just stared and then went back to whatever they were doing. We even tried to ask if they were open through the glass. No response. Awful. Do NOT go here.
Always good
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